Boyana Ilieva
CRM & BSS Delivery Director
Erfahrungen
Nov. 2022 - Bis heute
2 Jahren 5 Monaten Wien, Österreich
CRM & BSS Delivery Director
T-Mobile Austria
- Transforming strategic FTTH program to high quality and reliable delivery with cutting edge technologies within time and budget
- Establishing program goals in alignment with company & portfolio strategy
- Plan & manage activities of third-party vendors and internal resources
- Supervising solution architecture & delivery and support
- Managing alignments on product line & business requirements gathering
Feb. 2021 - Nov. 2022
1 Jahr 10 Monaten München, Deutschland
Enterprise Solution Manager & IT Governance
Wipro GmbH
- Management and IT governance of Telco BSS Digital transformation project with migration to Cloud
- Coordinate with all areas of the business in preparation for the release and implementation of new features, products, services in an agile mode of delivery
- Managing business requirements gathering, solution design and delivery
- Customer facing meetings & C-level reports
Jan. 2019 - Feb. 2021
2 Jahren 2 Monaten Sofia, Bulgarien
Head of IT Department
GloBill
- Responsible for company's product portfolio and application development & support based on SDLC
- Managing IT strategy and IT roadmap
- Managing Problem and Incident Management, handling escalations, resolving customer's issues
- Monitoring & improving team performance (delivery on KPIs and SLAs)
- Planning and managing overall day-to-day technical & operational activities, whilst being responsible for flagship client projects
Apr. 2018 - Dez. 2019
9 Monaten Riyadh, Saudi-Arabien
Digital Transformation Manager
Ericsson
- Managing Telco Digital transformation project for a client
- Responsible for system integration for OSS & BSS, CRM, order management, product catalogue management and high availability of servers
- Managing & supervising teams across CRM, BSS areas and 3rd party vendors
- SLA & KPI management
- Communicating with all stakeholders & status reports to C-level to assure a close follow-up
Aug. 2016 - Juni 2017
11 Monaten Jakarta, Indonesien
Digital Transformation Manager
Ericsson
- Managing a major Telco Digital transformation project
- Lead technical transformation to support and optimise business performance (CRM, OSS & BSS, Order management, Product Catalogue, BI/DWH)
- Overseeing Data Migration Strategy
- Leading business requirements gathering and solution design
- Managing scope of software developments by reviewing specifications and requirements
- Responsible for all teams, designing and implementing systems and services
Okt. 2015 - Juli 2016
10 Monaten Warschau, Polen
BSS Operations Manager
Wipro
- Leading BSS Managed Service Support of MNO
- Managing daily activities of whole IT stack to ensure BAU
- SLA & KPI responsible
- Problem & Incident Management responsible
- Management of design & development teams for improvement of user experience and product customizations
Sept. 2014 - Sept. 2015
1 Jahr 1 Monate Brüssel, Belgien
Head of DevOps
Effortel Technologies
- Managed services for 8 MVNOs
- Managing DevOps team, Service Desk and NOC
- Fixing major and long-time operational problems
- Developing and implementing product strategies and roadmaps aligned with company objectives
- Reinforcing relationship with customers by regular meetings and reports
- Setting-up proper incident handling, escalation management and communication improvements
- Liaising and collaborating with all stakeholders to assure high quality of product delivery
Dez. 2013 - Sept. 2014
10 Monaten Moskau, Russische Föderation
IPTV Consultant
Ericsson
- Responsible to Test Approach & Test Design and UAT Support
- Creating wide range of test scenarios based on analysed documentation, requirements and specifications
- Introduced problem & incident management process
- Analysis of logs and errors, re-test of fixes before release
Apr. 2013 - Sept. 2013
6 Monaten Minsk, Weißrussland
BSS Expert
Ericsson
- Resolution of high priority issues and showstoppers
- Verification of billing system deliveries as per customer specifications
- Configuration of products, services, tariffs
- Test design & test executions for Sanity checks, E2E and Regression testing
- UAT support
Feb. 2009 - Apr. 2013
4 Jahren 3 Monaten São Paulo, Brasilien
BSS Expert
LHS Brazil
- Key player for major Telco Projects in North and South America
- Participated in projects from analysis phase to production support
- Translation of business requirement to technical ones and development
- Testing support
Juni 2008 - Sept. 2008
4 Monaten Malé, Malediven
BSS Business Analyst
Wataniya Maldives
Sept. 2004 - Mai 2008
3 Jahren 9 Monaten Sofia, Bulgarien
BSS System Administrator
Globul
Zusammenfassung
Senior Telco Manager with diverse experience in EMEA, LATAM and APAC regions. Proven track record in leading cross-functional, onshore and offshore teams from concept to implementation and maintenance phases in both, waterfall & agile mode of work.
- Bridging the gap between technical and business teams
- Excellent stakeholder management, communication and problem-solving skills
- Focus on innovative and entrepreneur leadership
- Building high-performance teams delivering results
Sprachen
Englisch
Muttersprache
Spanisch
Fortgeschritten
Deutsch
Grundkenntnisse
Ausbildung
März 2021 - Juni 2022
Vienna University of Economics and Business
EMBA · Executive Program for MBA · Wien, Österreich
März 2021 - Mai 2022
Carlson School of Management (University of Minnesota)
EMBA · Executive Program for MBA · Vereinigte Staaten
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