Vignesh T. - Shift Lead

Berlin, Germany

Experience

Jun 2024 - Present

1 year 7 months

Berlin, Germany

Analyzed operational data from 400+ daily orders to identify bottlenecks and optimize delivery workflows, achieving 97% on-time delivery rate through data driven process improvements.
Led cross-functional team of 10+ associates using data insights to improve protocol adherence by 25% and boost productivity by 15% within 3 months.
Implemented performance tracking dashboards and KPI monitoring systems that improved staff retention by 10% and maintained 100% safety compliance.
Drove operational excellence through continuous A/B testing of workflow processes and real-time performance analytics.

Mar 2021 - Jul 2022

1 year 5 months

Hyderabad, India

Deployed and managed 15+ Automation Anywhere bots in production environment using Control Room, improving data handling accuracy by 30% and maintaining 98% uptime across Excel and Moxie applications.
Optimized 20+ RPA workflows through performance monitoring and queue management, reducing manual processing tasks by 50% and maximizing bot runner utilization and license efficiency.
Resolved 50+ production incidents monthly through root cause analysis, debugging, and audit log reviews, achieving a 35% reduction in mean time to resolution (MTTR) while maintaining SLA compliance.
Monitored bot performance using Control Room dashboard, proactively identifying exceptions and failures through health checks and real-time analytics to prevent business disruptions.
Coordinated bot migrations from UAT to production with cross-functional teams, implementing backup strategies and creating comprehensive SOPs and run books for production support operations.
Collaborated with stakeholders to identify automation opportunities and deliver process improvements, contributing to 25% revenue growth through new product line development.