Tom C. - Head, Learning and Development

Go to Website

Coly-Saint-Amand, France

Experience

Jan 2021 - Dec 2025

5 years

France

Head, Learning and Development

Sales Made Easy

Provided senior-level strategic advice in the creation, measurement, and monitoring of organizational goals, driving alignment across departments to meet long-term objectives.
Led the design, development, and implementation of internal and external curriculum and training programs for staff, enhancing performance and skill development.
Collaborated with external stakeholders to ensure alignment with organizational goals, fostering strong relationships to achieve mutually beneficial outcomes.
Led digital marketing initiatives and contributed to the development of sales strategies, driving brand awareness, customer engagement, and revenue growth through targeted online campaigns and cross-functional collaboration.
Managed the selection, integration, and oversight of key digital automation systems, including LMS, CRM, financial, and client support platforms, optimizing operational efficiency.
Led project and risk management efforts to ensure program alignment with strategic objectives, mitigating risks and ensuring successful delivery of key initiatives.
Built, mentored, and motivated a high-performing team, ensuring achievement of goals and fostering a positive, collaborative work environment.
Contributed to the development, management, and monitoring of budgets, ensuring optimal resource allocation and financial accountability.
Developed, implemented, and managed organizational policies, procedures, and processes, ensuring operational consistency and compliance with industry standards.

Jan 2020 - Dec 2021

2 years

Senior Advisor, Continuous Improvement Unit

Federation of Canadian Municipalities, Green Municipal Fund

Led internal organizational effectiveness initiatives for the Green Municipal Fund (GMF), driving improvements in efficiency and performance across the organization.
Identified and implemented modern, efficient ways of working, optimizing operations and fostering a culture of continuous improvement.
Adapted management systems, organizational practices, and operational tools to deliver timely, cost-effective solutions that maximized GMF’s performance and program delivery.
Provided strategic guidance to senior management, ensuring alignment and buy-in across GMF units to support the successful execution and sustainability of initiatives.

Jan 2019 - Dec 2020

2 years

Continuing Education Specialist

NAV Canada

Redesigned and managed NAV Canada’s national continuous learning program, including the Air Traffic Controller Annual Recurrent Training program and other key national initiatives, ensuring alignment with organizational goals.
Contributed as a member of the management team in the Operational Training department, providing guidance to achieve organizational KPIs and drive positive changes.
Provided expert advice to stakeholders in the development of programs tailored to meet both individual and organizational needs, enhancing training effectiveness.
Utilized project management and change management techniques to effectively oversee and deliver projects, ensuring successful implementation and adoption of new initiatives.
Leveraged technology to enhance the learning experience for employees, improving engagement and efficiency in training delivery.

Jan 2018 - Dec 2019

2 years

Professor, Project Management - IT Program

Canadore College

Developed and launched a new Project Management program at Canadore College, teaching courses in risk management, change management, agile project management, IT project management, SDLC, and project management fundamentals.
Employed diverse pedagogical methodologies to create a relevant, engaging, and experiential learning environment that supported student success.
Prepared comprehensive course materials, designed student evaluations, and provided guidance to students, ensuring they achieved their career goals and developed key project management skills.

Jan 2016 - Dec 2017

2 years

Director, Distance Learning, Distance Education Program

Canadian School of Natural Nutrition (CSNN)

Directed and strategically led the operations of the Distance Education division, overseeing projects, financial management, staffing, administration, and operational functions to support program success.
Managed a team of 12 staff members, ensuring the efficient operation of learning support systems and IT services while providing instructional design support to enhance program delivery.
Acted as a member of CSNN’s Board of Directors, collaborating with stakeholders to shape organizational direction, manage policies, and promote adult education best practices.

Jan 2014 - Dec 2016

3 years

Manager, E-Learning and Information Technology, Distance Education Program

Canadian School of Natural Nutrition (CSNN)

Led the successful migration of the distance education division from a correspondence-based program to an online platform by planning, designing, and implementing a learning management and student information system, surpassing goals, boosting revenues, reducing costs, and enhancing the learning experience for students.
Provided instructional design guidance and teaching strategies to all instructors in the development of online courses, improving the quality and effectiveness of course delivery.
Managed all activities related to the school’s IT systems, ensuring seamless operation and support for online learning initiatives.

Jan 2012 - Dec 2014

3 years

Instructional Designer, Centre for Teaching and Learning

Nipissing University

Collaborated with course designers, faculty, management, and the community to develop engaging, relevant projects and learning experiences, ensuring alignment with student needs.
Identified opportunities for student engagement and collaboration within the curriculum, leading the implementation of a 3D avatar-based virtual reality campus to immerse students in a dynamic and meaningful learning environment.
Contributed to the development of external programs that strengthened community partnerships, extending the university's reach and impact.
Led and participated in projects that addressed both internal and external university needs, fostering growth and innovation.

Jan 2000 - Dec 2012

13 years

Professor and Program Coordinator, Information Systems Program

Canadore College

Developed curriculum and delivered program content in the Computer Programming Analyst and Computer Systems Technologist Diploma programs, creating a positive and engaging learning experience for students.
Managed the department's IT program as Program Coordinator, driving organizational goals, strengthening student retention, and consistently achieving the highest graduation and placement rates.
Planned and implemented strategic initiatives, including student recruitment and retention strategies, managing faculty workloads, and organizing student placements to enhance program outcomes.
Acted as the liaison with internal and external stakeholders, including Ontario Ministry accreditation bodies, and participated in the program’s Program Advisory Committee to ensure alignment with industry standards.
Taught programming courses (C++, Java, Python, SQL, PERL, PHP, systems analysis, web development, and professional skills) and networking courses (operating systems, networking fundamentals, Windows Server, Active Directory, technical documentation, and PC hardware), equipping students with essential technical skills.