Stella B. - Senior Client Relations & Operations Manager

Frankfurt am Main, Germany

Experience

Jul 2023 - Present

2 years 5 months

Developing and maintaining long-term relationships with key corporate clients through excellent support, regular communication, and tailored solutions
Negotiating and managing lease agreements for offices and event spaces, including renewals and customizations to meet specific client needs
Overseeing daily operations of serviced offices and event spaces, ensuring smooth processes, high client satisfaction, and compliance with company policies
Coordinating and executing internal and external events, including space planning, catering, technical setups, and client communications
Leading and motivating a team responsible for customer service and the operational management of the facilities
Implementing efficient workflows to improve operational performance and enhance client satisfaction
Handling and resolving client inquiries and complaints promptly to ensure high satisfaction and long-term loyalty
Managing operational budgets and monitoring expenditures to ensure financial efficiency
Collaborating with sales and marketing to develop strategies for attracting new tenants and promoting event spaces
Analyzing and optimizing space utilization through strategic occupancy management to maximize profitability
Introducing innovations to improve the client experience, including new technologies, services, and workspace solutions

Sep 2017 - Jul 2023

5 years 11 months

Responsible for planning, monitoring, and executing projects to meet timelines and budget targets
Leading and coordinating interdisciplinary teams of engineers, site managers, and subcontractors to ensure smooth operations
Ensuring compliance with quality standards and project regulations, and conducting regular audits
Developing and managing project budgets and tracking costs to meet financial plans
Negotiating and managing contracts with suppliers, subcontractors, and other partners
Serving as the main point of contact for clients to ensure quality, budget adherence, and timely project completion

Sep 2017 - Sep 2019

2 years 1 month

Aug 2014 - Aug 2017

3 years 1 month

Reception, check-in / check-out
Guest relations, consulting and sales
Handling equipment, machinery, and supplies
Work scheduling
Business administration services
Inventory management
Kitchen and service operations
Hygiene
Advertising and sales promotion
Office organization and communication
Business economics
Contract and commercial law
Revenue management
Hotel organization and reservation systems
Human resources management, cost accounting and controlling
Rhetoric, communication and sales techniques, social media & storytelling, management concepts
Investment and financing, sustainability