Sirak D. - Cyber Security Support Engineer

Cologne, Germany

Experience

Feb 2024 - Present

1 year 8 months

Implementing secure cloud configurations with Azure Private Link, Network Security Groups, Microsoft Defender for Cloud, and Azure Regulatory Compliance for NIST 800-53, PCI DSS, and HIPAA/HITRUST, resulting in an 88% reduction in security incidents over the same period.
Troubleshooting and supporting Microsoft Azure services, including Microsoft Sentinel (SIEM), Virtual Machines, Azure Monitor, and Azure Active Directory.
Developing KQL queries to support the Log Analytics workspace and Microsoft Sentinel, resulting in 1 new SIEM dashboard and 4 workbooks.

Aug 2023 - Jan 2024

6 months

Windows Server 2016 support: installation, configuration, and maintenance of Windows Server 2016, including updates and security checks.
Installing, configuring, and maintaining operating systems and software
Azure Active Directory and Active Directory management: managing user accounts and permissions in Azure Active Directory and Active Directory, including user rights and group memberships.
Ticket management and documentation: handling support tickets and creating and maintaining detailed documentation for support processes and solutions.
Internal rollouts: planning and carrying out rollouts of new software or hardware, including coordinating internal rollout processes.
Support and onsite support: remote and on-site support, including troubleshooting hardware and software issues.
Hardware inventory management (Lansweeper): using Lansweeper to manage and inventory hardware resources and monitor hardware status.
Printer support: setting up and maintaining printers and managing print servers.