Roopali (Chandrakant) T.

Trust and Safety Associate (Operations)

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Mumbai, India

Experience

Oct 2016 - Present
9 years 3 months

Trust and Safety Associate (Operations)

Accenture Solutions Pvt. Ltd.

  • Working on client tool as per codes provided by the client
  • Detect contributions on online platforms that are irrelevant, obscene, illegal, harmful, or insulting
  • Remove or apply a warning label to problematic content and provide accurate reports to the client
  • Perform data entry and research in various systems and tracking tools
  • Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems
  • Seek advice and escalate tasks/problems outside the scope of the work
  • Produced, reviewed and validated information to enhance data accuracy
  • Provided training and support to team members on the client data tool
  • Utilized established methods for data processing and analysis for consistency and accuracy
  • Identified patterns and trends in large data sets and provided actionable insights
  • Received performance award for the quarter Oct, Nov, and Dec, 2010 in WNS
Feb 2013 - Aug 2016
3 years 7 months

Customer Service Associate

WNS

  • Handle customer queries through emails
  • Resolve queries regarding billing, overcharges, payment discrepancies, etc
  • Prepare daily reports
  • Update data in Excel and send details to seniors daily
  • Received appreciation from higher authorities with respect to data accuracy
Jun 2009 - Dec 2012
3 years 7 months

Senior Associate (Operations)

WNS

  • Worked in Accounts Payables
  • Posted invoices in IBO System
  • Sent payment uploads on weekly basis
  • Worked on exception reports
  • Implemented process improvements that led to significant time savings and increased accuracy in deliverables
  • Worked on emails and faxes
  • Completed daily logs for management review
  • Handled vendor maintenance process as backup in SAP
  • Handled V-payment process in Accounts Receivable
  • Answered and managed incoming and outgoing calls related to payments
  • Mentored junior associates, fostering professional growth
  • Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results

Summary

To work with an organization which would help me to improve my skills, to enjoy innovative and motivating work environment, to be part of a team striving for excellence, and constantly upgrade my skills and knowledge as per the requirement of the industry.

Skills

  • Content Assessment
  • Content Guidelines
  • Content Strategy
  • Data Transactions Management
  • Patterns And Techniques
  • Research Analysis And Interpretation
  • Teamwork And Collaboration
  • Problem-solving
  • Content Planning
  • Production And Control

Languages

English
Advanced
Hindi
Advanced
Marathi
Advanced

Education

Lorem ipsum dolor sit amet

Commerce · Mumbai, India · 65.57%

Board of Secondary And Higher Secondary Pune

Pune, India · 77.50%

Board of Secondary And Higher Secondary Pune

Pune, India · 79.33%

Certifications & licenses

Senior Associate (Operations)

WNS

English Rosetta Stone

Office Automation

Tally Financial Accounting Program

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