Roopali (Chandrakant) T.
Trust and Safety Associate (Operations)
Experience
Oct 2016 - Present
9 years 2 monthsTrust and Safety Associate (Operations)
Accenture Solutions Pvt. Ltd.
- Working on client tool as per the codes provided by the client.
- Detect contributions on online platforms that are irrelevant, obscene, illegal, harmful, or insulting.
- Remove or apply a warning label to problematic content and provide accurate reports to the client.
- Perform data entry and research in various systems and tracking tools.
- Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
- Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
- Enhanced data accuracy by meticulously reviewing and validating information.
- Provided training and support to team members on the client data tool.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Identified patterns and trends in large data sets and provided actionable insights
- Received Performance Award for the quarter Oct, Nov, and Dec, 2010.
Feb 2013 - Aug 2016
3 years 7 monthsCustomer Service Associate
WNS
- Handling customer queries through e-mails.
- Resolving queries regarding billing, overcharges, payment discrepancies, etc.
- Preparing daily reports.
- Updating the data in Excel and sending the details to seniors on a daily basis.
- Received appreciation from higher authorities with respect to data accuracy.
Jun 2009 - Dec 2012
3 years 7 monthsSenior Associate (Operations)
WNS
- Worked in accounts payables.
- Posted invoices in IBO System.
- Sent payment uploads on a weekly basis.
- Worked on exception reports.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Worked on e-mails and faxes.
- Completed daily logs for management review.
- Handled vendor maintenance process as backup in SAP.
- Handled v-payment process in accounts receivable.
- Answered and managed incoming and outgoing calls related to payments.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
Summary
To work with an organization which would help me to improve my skills, to enjoy innovative and motivating work environment, to be part of a team striving for excellence, and constantly upgrade my skills and knowledge as per the requirement of the industry
Languages
English
AdvancedHindi
AdvancedMarathi
AdvancedEducation
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BCom · Commerce · Mumbai, India
Board of Secondary And Higher Secondary Pune
HSC · Pune, India
Board of Secondary And Higher Secondary Pune
HSC · Pune, India
Certifications & licenses
Senior Associate (Operations)
WNS
English Rosetta Stone
Tally Financial Accounting Program
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