Roland S.
Proactive, customer-focused, and method-driven: With agile tools and AI know-how, I create structured, innovative solutions.
Experience
Jan 2024 - Present
1 year 10 monthsIT Project Management
Client name anonymized, Munich
- Implementation and maintenance of digital transmission of laboratory report data to various practice software systems according to KVB standards
- Ensuring compliant archival of all laboratory reports
- Development and implementation of sustainable optimization measures for increased efficiency in laboratory operations
- Close collaboration with software vendors, practice teams and the Kassenärztliche Vereinigung Bayerns
- Use of agile methods (Scrum) and tools such as Jira, Confluence and MS Office applications
- Application of AI-supported processes to develop innovative solutions that create real added value
Jan 2023 - Dec 2024
2 yearsEdTech System Architecture and Integration
FWU - Institute for Film and Image in Science
- Analytical sharpness and problem-solving competence
- Technical consulting and collaboration on a detailed concept for a scalable media database with AI-supported services for management, distribution and usage of digital educational media and tools (Project MKIS)
- Support in technical evaluation and integration of service providers in the “VIDIS” project for implementation of an interoperable, privacy-compliant identity management system for schools
Jan 2022 - Dec 2023
2 yearsIT Service and System Management
Client name anonymized, Munich
- IT service and system management
- Creation and analysis of L1 reports for applications KuR Telematik – CarData, CDSE Store & BFF, ConCat and ParkingFinder
- Incident, change, problem, availability and request management according to ITSM standards
- Error analysis and performance monitoring with Dynatrace and system metrics monitoring with Prometheus
- Documentation of processes, incidents and solutions in Confluence and Jira
- Development of customer-oriented problem solutions and close collaboration with users and specialist departments
Jan 2021 - Dec 2021
1 year Lorem ipsum dolor sit amet
Merkle Germany GmbH
- Content management and maintenance of web content in Adobe Experience Manager (AEM)
- Analysis and resolution of incidents, particularly 404 error pages, to ensure system integrity
- Conducting accessibility analyses of all Siemens-Energy websites and implementing optimization measures according to WCAG standards
- Creating technical documentation and guidelines for internal and external stakeholders
- Providing 3rd level support for complex technical inquiries and disruptions
Jan 2020 - Dec 2020
1 year Lorem ipsum dolor sit amet
7SEAS GmbH
- Content management and maintenance of content in the Liferay portal
- Planning and execution of migration of all content and documents to new system environments
- Participation in the TISAX® assessment to ensure information security and compliance in the project
- Implementation and support of digital dialogue marketing with artegic Elaine
Jan 2019 - Dec 2019
1 year Lorem ipsum dolor sit amet
Saatchi & Saatchi
- Content management and maintenance of content in the //doubleSlash portal
- Creation, control and management of personalized and confidential content for different user groups
- Ensuring compliance with data protection and compliance requirements in content delivery
Jan 2016 - Dec 2018
3 years Lorem ipsum dolor sit amet
Publicis Pixelpark
- Technical and content support as well as maintenance of web content in Adobe Experience Manager (AEM) and Newton Web Experience
- Advising and supporting departments as an AEM power user, including training and support for complex content management processes
- Quality assurance and optimization of content workflows to ensure consistent and high-performance web presence
Jan 2001 - Dec 2015
15 years Lorem ipsum dolor sit amet
wissen.de / wissenmedia
- Collaboration in an interdisciplinary project team to develop and implement innovative knowledge products
- Development of product and user interface concepts and design and optimization of graphical user interfaces (GUI)
- Image editing and coordination, data preparation, provisioning and conversion for various digital formats
- Quality assurance, software testing, proofreading as well as technical conception, implementation and documentation
- Customer support, setup of user accounts and user consulting and technical support
Summary
With a passion for optimization, sharp analytical skills, and a creative, solution-oriented mindset, I tackle challenges proactively.
My academic expertise and strong implementation skills allow me to communicate complex issues clearly and in a structured way.
I confidently use agile methods like Scrum as well as tools like Jira and Confluence, along with common MS Office applications.
My working style combines team spirit, initiative, and consistent customer focus.
With a deep understanding of AI-supported processes, I develop innovative solutions that deliver real added value.
Languages
German
NativeEducation
Oct 1994 - Jun 2000
Munich University of Applied Sciences
Diploma Engineer (FH) · Precision Engineering and Microtechnology · Munich, Germany
Oct 1991 - Jun 1993
Munich Technical Vocational High School
Vocational Baccalaureate · Technology · Munich, Germany
Certifications & licenses
Skilled Worker Certificate
BMW Munich
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