Omanshu S.
Consultant
Experience
May 2025 - Oct 2025
6 monthsPune, India
Consultant
Icertis
- Collaborated with enterprise clients across APAC & EMEA to understand business workflows and translate requirements into product configuration and integration use cases.
- Worked cross-functionally with Engineering and Customer Success teams to design and deliver product improvements, ensuring smooth integration with platforms such as DocuSign, SAP, and ServiceNow.
- Led UAT planning and testing cycles, identifying key usability and workflow gaps early, resulting in a 60% drop in post-go-live issues.
- Conducted Root Cause Analysis (RCA) on customer-reported scenarios and proposed product-level enhancements, reducing recurring issue patterns by 30%.
- Utilized SQL and Kibana to analyze product usage patterns, detect data inconsistencies, and improve troubleshooting efficiency by 25%.
Jul 2022 - Apr 2025
2 years 10 monthsPune, India
Solution Engineer
STL Digital
- Partnered with functional teams to define and streamline contract approval workflows, ensuring alignment with enterprise compliance processes and internal governance rules.
- Led end-to-end rollout of digital signing experiences for enterprise clients including BASF and Lufthansa Technik, coordinating implementation timelines, user onboarding, and post-go-live support.
- Designed and configured core product components—contract types, templates, metadata models, and clause libraries—to improve usability and standardize contracting processes across business units.
- Conducted platform audits and user feedback evaluations to identify workflow friction points, and collaborated with engineering teams to drive continuous performance and user experience improvements.
Post-Upgrade Hypercare Stabilization
- Led post-upgrade stabilization for 20+ enterprise customers, coordinating with Engineering and Support to resolve master data issues and optimize Salesforce, SAP, and Workday integrations, improving performance and workflow continuity.
Summary
Highly analytical Master's student (Business & Engineering) with 3 years of consulting experience driving efficiency in international projects. Proven Excel proficiency and a strong cost focus, successfully reducing post-launch issues by 60% through detailed analysis. Seeking a collaborative role to leverage these skills in presenting complex findings to high-level stakeholders.
Languages
English
NativeHindi
NativeGerman
ElementaryEducation
Oct 2025 - Mar 2027
Hochschule für Technik und Wirtschaft Berlin
Master’s in Business Administration & Engineering · Business Administration & Engineering · Berlin, Germany
Aug 2018 - May 2022
College of Engineering Pune
Bachelor of Technology · Electronics and Telecommunications Engineering · Pune, India
Certifications & licenses
Business Analysis: Essential Tools and Techniques
Obligation Management Consultant
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