Senior Consultant and Chief Product Owner

Achievements

• Refined the product roadmap using Evidence-Based Management approach (Current Value, Unrealized Value, Time to Market), accelerating delivery of high-impact, customer-centric solutions.
• Delivered 20+ change requests worth over €400K, resulting in a 15% increase in revenue and boosting customer satisfaction to 91%.
• Achieved a 12% improvement in Customer Satisfaction Score (CSAT) within 10 months.
• Streamlined the change request process, reducing development cycle time.
• Applied proactive risk management strategies, cutting project delays and cost overruns by 20%.
• Improved the efficiency of change request (CR) management and reduced the cycle time of requirements engineering by 30%, leading to 20% faster project delivery and higher revenue.
• Improved daily performance and productivity by 25% using prompt engineering techniques to automate the drafting of user stories, acceptance criteria, and stakeholder communication artifacts with LLMs.

Responsibilities as Product Owner

• Product Backlog and Requirements Management
• Collected requests from clients and translated them into user stories, ensuring delivery within agreed timeframes.
• Prioritized and maintained the product backlog, breaking high-level project requirements into detailed user stories with clear acceptance criteria.
• Used prompt engineering techniques with LLMs (e.g., Copilot, ChatGPT) to automate the creation of requirements—enhancing test case quality, release notes, support scripts, and backlog grooming.
• Gathered, analyzed, and prioritized API-related requirements (REST APIs and external tools) from stakeholders, turning them into clear user stories and backlog items.
• Agile Leadership & Stakeholder Engagement
• Led an onsite and offshore Scrum team; attended SAFe and Scrum ceremonies, acting as the liaison between clients and stakeholders.
• User Acceptance Testing & Deployment Readiness
• Led UAT efforts to confirm feature compliance with requirements and wrote client-facing release documentation.
• Client Communication & Project Delivery Oversight
• Maintained ongoing communication with clients; managed and monitored project delivery and ensured customer satisfaction.
• Continuous Improvement & Process Optimization
• Promoted a culture of continuous improvement and encouraged innovative thinking by gathering feedback and implementing process enhancements to improve product quality.
• Customer Insights & Experience Analysis
• Collected and analyzed customer feedback to identify pain points, needs, and preferences.

Responsibilities as Service Delivery Specialist

• Client Relationship & Strategic Stakeholder Management
• Served as the trusted escalation point and strategic partner for senior client stakeholders, holding executive reviews and building long-term, value-based relationships.
• Contributed to business growth by identifying upsell opportunities and aligning delivery outcomes with revenue targets.
• Implemented governance frameworks to monitor KPIs, revenue forecasts, and utilization metrics, ensuring visibility into delivery health and financial performance.
• Enhanced cross-functional collaboration by hosting regular management meetings with key stakeholders, leading to clearer project requirements and smoother execution.
• Explored the integration of Agentic AI tools for semi-autonomous handling of documentation, status reporting, and stakeholder communications.
• Financial Performance & Cost Control Management
• Managed profit and loss performance and controlled operational costs.
• Monitored revenue and expenses to ensure profitability and drive financial efficiency.
• Risk Management
• Conducted risk analysis by identifying and managing project risks throughout the lifecycle, creating mitigation plans with tools like SWOT analysis and risk registers.
• Led regular delivery reviews, root cause analyses, and lessons-learned sessions to refine processes and remove delivery bottlenecks.
• Contract & SLA Management
• Managed service contracts and ensured SLA compliance by working with account teams to define or update service offerings.
• Tracked service credits and penalties based on contractual terms to maintain accountability and service quality.
• Incident & Problem Management
• Oversaw incident, problem, and change management processes to maintain service continuity and minimize disruptions.