Oliver Von Gagern - Independent Strategy Consultant

Recommended expert

Heimbach, Germany

Experience

Feb 2021 - Present

5 years

Independent Strategy Consultant

Freelance senior advisor and expert project team member working with different consultancies with a focus on top line growth projects
Rainmaker leveraging my large telecoms industry network to acquire new clients for one consultancy
Interim manager with a focus on strategy execution and marketing & sales optimization

Apr 2020 - Jan 2021

10 months

Bonn, Germany

Vice President Strategy Europe & Execution Programs

Deutsche Telekom AG

Direct report to the Head of DT Europe and DTAG Board Member responsible for strategy execution and business development
Drove strategy execution in becoming a digital company by focusing top management attention across all NatCos, defining strategic KPIs and driving strategy communication
Prepared top management workshops/offsites including DTAG BoM strategy offsites, DT Europe business reviews, strategy offsites with DT Europe Leadership Team and NatCo CEOs
Led special projects of strategic importance in collaboration with top management of NatCos and Group Strategy, including identification of adjacent business opportunities (> €100m EBITDA), development of a new corporate strategy and financial plan for a NatCo
Led a team of 3 senior strategy managers

Feb 2019 - Mar 2020

1 year 2 months

Bonn, Germany

Vice President Marketing and Sales Excellence

Deutsche Telekom AG

Direct report to DT Europe’s CFO responsible for guiding and supporting 10 NatCos to improve their commercial performance focusing on customer excellence, pricing and proposition, and wholesale
Increased customer centricity through strategic targets, CX capability gap analyses, CX analytics, removal of customer pain points and positive surprises
Developed pricing blueprints and guidelines, led cross-NatCo initiatives, supported tariff design projects, conducted analytical deep dives and facilitated best practice sharing
Ensured smart wholesale deals by providing hands-on deal support, signing off wholesale contracts and identifying and assessing future wholesale issues
Led three units with 15 senior experts and managers

Sep 2017 - Jan 2019

1 year 5 months

Düsseldorf, Germany

Director

AlixPartners

Senior member of Enterprise Improvement practice focusing on digital transformation, performance improvement and restructuring
Led or co-led post-merger integration for a leading European CRM BPO company
Assessed the 5G opportunity for a large telco reseller
Led digital transformation for the B2B division of a large German integrated telco operator
Re-organized the B2B division for a large European telco operator

Aug 2015 - Aug 2017

2 years 1 month

Oslo, Norway

Chief Strategy Officer and Member of the Top Management Team

Telenor Norway

Defined company strategy for the Norwegian business unit across all divisions (B2C Mobile, B2C Fixed & TV, B2B, Wholesale)
Implemented strategy through effective strategy communication concepts and quarterly strategic business reviews
Member of local investment committee, divisional project portfolio boards and various steerCos to ensure strategic alignment
Provided sparring and support to divisions through analytical deep dives and led strategic projects and business development initiatives such as a home security adjacencies solution using an agile design-thinking approach
Co-led Telenor Norway’s Transformation Program to turn Telenor into a digital service provider
Managed brand portfolio to ensure consistent development and clear differentiation of sub-brands
Led customer excellence management including Customer Excellence Forum, monitoring execution of customer centricity initiatives, performing NPS analyses and preparing annual Customer First Day
Built up and led a division of 12 employees

Jun 2014 - Jul 2015

1 year 2 months

Belgrade, Serbia

Chief Strategy Officer and Member of the Top Management Team

Telenor Serbia and Telenor Montenegro

Defined company strategy for the Serbian and Montenegrin business units
Implemented strategy through cross-divisional strategy communication and performance management with CFO division
Supported CEO including preparation of bi-monthly BoD meetings, development of presentations for various audiences and briefings for management boards
Managed project portfolio team performing quarterly prioritization, resource planning and monitoring of approx. 100 medium and large projects
Led project management team running complex cross-functional projects
Led process management team to document and optimize approx. 120 business processes and conducted process management trainings for line managers
Oversaw customer centric business development including launch of first mobile centric consumer bank in region using design thinking methodology
Led a division of 17 employees

Jan 2013 - May 2014

1 year 5 months

Belgrade, Serbia

Chief Marketing Officer and Member of the Top Management Team

Telenor Serbia and Telenor Montenegro

Responsible for B2C and B2B marketing and B2B sales covering marketing strategy and planning, consumer marketing, business marketing, business sales, customer value management, marcom and brand management, product development and device management
Re-structured and led a division of 375 employees in Serbia and Montenegro
Held revenue responsibility of approx. €400m

Jul 2010 - Dec 2012

2 years 6 months

Oslo, Norway

Vice President and Head of Pricing

Telenor Group

Responsible for all retail pricing tasks at group level including definition and implementation of group wide pricing strategies and directions
Developed and rolled out pricing tools based on conjoint measurement and behavioral economics insights
Provided on-site consulting support to 10 business units in Nordics, CEE and Asia replacing external consultancies
Shared knowledge by hosting Pricing Excellence Forum, conducting global pricing benchmarking studies and composing a pricing newsletter
Built and led a department of 12 senior pricing experts and project managers

Feb 2008 - Jun 2010

2 years 5 months

Bonn, Germany

Vice President Pricing

T-Mobile Germany

Responsible for B2C and B2B pricing including definition of long-term insights-based strategies, re-design of tariff portfolio, tactical pricing measures, development of BTL offers and harmonization of mobile & fixed tariffs as part of merger
Led a department of 8 senior pricing experts

Dec 2005 - Jan 2008

2 years 2 months

Bonn, Germany

Head of Strategy Implementation

T-Mobile Germany

Managed cross-functional EBITDA improvement programs including active PMO for approx. 70 revenue and cost optimizing initiatives, preparation and moderation of bi-weekly program status sessions, conceptual support of underperforming initiatives through analytical deep dives, managed stakeholders to ensure program support and prepared quarterly performance reviews for CEO
Led a team of 4 internal strategy experts and 5-8 external strategy consultants

May 2004 - Nov 2005

1 year 7 months

Bonn, Germany

Senior Manager Group Strategy

T-Mobile International

Co-led group strategic projects including definition of group wide strategy for upcoming IP based business models/OTTs, development of mobile data strategy resulting in web’n’walk service, and strategic re-assessment of Simpay leading to T-Mobile’s exit

Mar 2000 - Apr 2004

4 years 2 months

Düsseldorf, Germany

Management Consultant

DiamondCluster International (now Oliver Wyman)

Positions held: Analyst, Associate, Senior Associate
Completed 10+ strategy projects mainly in telecoms such as controlling tools for value-based customer management in Paris, handset strategy and marketing process re-engineering in Algiers, IT re-organization and cost cutting in Düsseldorf, 3G business case modelling in Düsseldorf, Warsaw and Prague, and B2B marketing strategy in Vienna