Oliver Von gagern
Strategy Consultant
Experience
Feb 2021 - Present
4 years 5 monthsStrategy Consultant
Independent Strategy Consultant
- Freelance senior advisor and expert project team member working with different consultancies with a focus on top line growth projects
- Rainmaker leveraging large telecoms industry network to acquire new clients for one consultancy
- Interim manager with a focus on strategy execution and marketing & sales optimization
Apr 2020 - Jan 2021
10 monthsVice President Strategy Europe & Execution Programs
Deutsche Telekom AG
- Driving strategy execution (especially in becoming a Digital Company) by focusing top management attention across all NatCos on key activities, defining strategic KPIs, and driving strategy communication
- Preparation of top management workshops/offsites (DTAG BoM strategy offsites, DT Europe business reviews, strategy offsites with DT Europe Leadership Team and NatCo CEOs)
- Leading special projects of strategic importance in collaboration with top management of NatCos as well as Group Strategy, including identification of adjacent business opportunities (> € 100m EBITDA) and development of a new corporate strategy and financial plan for NatCo
- Leading a team of 3 senior strategy managers
Feb 2019 - Mar 2020
1 year 2 monthsVice President Marketing and Sales Excellence
Deutsche Telekom AG
- Customer Excellence: Increasing customer centricity across HQ and NatCos through strategic targets, CX capability gap analyses, CX analytics, systematic removal of customer pain points, positive surprises, etc.
- Pricing and Proposition: Guiding NatCos towards higher Pricing & Proposition excellence by developing pricing blueprints and guidelines, leading cross-NatCo initiatives, supporting tariff design projects, conducting analytical deep dives, facilitating best practice sharing, etc.
- Wholesale: Ensuring NatCos engage in smart Wholesale deals delivering strategic and financial net-value by providing hands-on deal support, signing off Wholesale contracts, identifying and assessing future Wholesale issues, etc.
- Leading three units with 15 senior experts and managers
Sep 2017 - Jan 2019
1 year 5 monthsDirector
AlixPartners
- Post-merger integration for a leading European CRM BPO company
- Assessment of the 5G opportunity for a large telco reseller
- Digital transformation for the B2B division of a large German integrated telco operator
- Re-organization of the B2B division for a large European telco operator
Aug 2015 - Aug 2017
2 years 1 monthChief Strategy Officer and Member of the Top Management Team
Telenor Norway
- Defining company strategy for the Norwegian business unit across all divisions (B2C Mobile, B2C Fixed & TV, B2B, Wholesale)
- Strategy implementation through innovative communication concepts and quarterly strategic business reviews
- Representing member in the local investment committee, divisional project portfolio boards, and SteerCos for strategic alignment in resource prioritization and decision-making
- Analytical deep dives and leading strategic projects including business development initiatives (e.g., developing a home security adjacency solution using agile design-thinking approach)
- Co-leading Telenor Norway’s Transformation Program, aiming to turn Telenor into a Digital Service Provider
- Managing brand portfolio to ensure consistent Telenor brand development across divisions and clear differentiation of sub-brands
- Leading Customer Excellence Forum and monitoring execution of customer-centric initiatives, NPS analyses, and organizing the annual Customer First Day
- Building and leading a division of 12 employees
Jun 2014 - Jul 2015
1 year 2 monthsChief Strategy Officer and Member of the Top Management Team
Telenor Serbia and Telenor Montenegro
- Defining company strategy for Serbian and Montenegrin business units
- Implementing strategy through cross-divisional communication and performance management alongside the CFO
- Supporting CEO, including preparation of bi-monthly BoD meetings, development of presentations for diverse audiences, and briefing various management boards
- Managing project portfolio by prioritizing, planning resources, and monitoring approximately 100 medium and large implementation projects quarterly
- Running complex cross-functional projects within the project management team
- Supervising process documentation and optimization across 120 business processes and conducting process management training for line managers
- Customer-centric business development, overseeing the launch of a mobile-centric consumer bank in the region (Telenor Banka) using design thinking methodology and disrupting Serbian consumer banking market
- Leading a division of 17 employees
Jan 2013 - May 2014
1 year 5 monthsChief Marketing Officer and Member of the Top Management Team
Telenor Serbia and Telenor Montenegro
- Developing marketing strategy and planning
- Managing consumer marketing (segment management, digital consumer services, eBusiness) and business marketing (segment management, digital business services)
- Overseeing B2B sales (SME, corporate, government, advanced solutions)
- Leading customer value management (customer intelligence, market research, competitor analysis, reporting, B2C and B2B pricing, sales steering, CLM, BI strategy)
- Managing MarCom and brand, product development, and device management
- Restructuring and leading a division of 375 employees covering Serbia and Montenegro
- Holding revenue responsibility of approximately €400m
Jul 2010 - Dec 2013
2 years 6 monthsVice President and Head of Pricing
Telenor Group
- Defining and implementing Group-wide pricing strategies and directions
- Developing and rolling out state-of-the-art pricing tools such as pricing strategy development and tariff portfolio redesign based on behavioral economics insights
- Providing consulting-like support to 10 business units in Nordics, CEE, and Asia with diverse on-site pricing projects replacing external management consultancies
- Promoting knowledge sharing across business units through Pricing Excellence Forum, global benchmarking studies, and composing pricing newsletters
- Building and leading a department of 12 senior pricing experts and project managers
Feb 2008 - Jun 2010
2 years 5 monthsVice President Pricing
T-Mobile Germany
- Designing long-term, insights-based pricing strategies for all pricing moves
- Redesigning the entire tariff portfolio to maximize data uptake and increase revenue market share profitably
- Implementing tactical pricing measures to counteract competitor moves and deviations from targets
- Developing BTL offers to facilitate CLM activities
- Harmonizing mobile and fixed tariff portfolios as part of the T-Mobile/T-Home merger
- Leading a department of 8 senior pricing experts
Dec 2005 - Jan 2008
2 years 2 monthsHead of Strategy Implementation
T-Mobile Germany
- Managing active PMO for approximately 70 revenue and cost-optimizing initiatives across all divisions
- Preparing and moderating bi-weekly program status and deep dive sessions with top management and SVPs
- Collaborating with functions to provide conceptual support to underperforming initiatives based on analytical deep dives
- Engaging internal stakeholders to ensure broad program support
- Supporting CEO with quarterly performance reviews by the Group
- Leading a team of 4 internal strategy experts and 5-8 external strategy consultants
May 2004 - Nov 2005
1 year 7 monthsSenior Manager Group Strategy
T-Mobile International
- Leading strategic projects of group-wide importance in collaboration with line management
- Defining Group-wide strategy for upcoming IP-based business models/OTTs
- Developing T-Mobile’s mobile data strategy resulting in T-Mobile’s web’n’walk service, considered an industry milestone
- Strategically reassessing Simpay (cross-operator mobile payment consortium), leading to T-Mobile’s exit and the subsequent discontinuation of the consortium
Mar 2000 - Apr 2004
4 years 2 monthsManagement Consultant
DiamondCluster International
- Creating controlling tools for value-based customer management
- Strategizing handset initiatives and marketing process re-engineering
- Reorganizing IT structure and implementing cost-cutting measures
- Modeling 3G business cases in various international settings (Warsaw, Prague, Düsseldorf)
- Developing B2B marketing strategies
Languages
German
Native
English
Advanced
French
Advanced
Spanish
Intermediate
Norwegian
Elementary
Education
Oct 1994 - Feb 2000
Catholic University of Eichstätt Ingolstadt
Master in Business Administration, Diplomkaufmann · Business Administration · Madrid, Spain · 2.2 (top 10%)
Oct 1985 - Jun 1994
French-German bilingual grammar school
Düren, Germany · 1.5 (top 5%)
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