Nuray Fevzi

Customer Service Representative

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Varna, Bulgaria

Experience

May 2023 - Nov 2023
7 months

Customer Service Representative

Telus International

  • Handle and resolve customer complaints/queries
  • Respond to inbound/outbound phone calls, messaging, and chat channels
  • Research information and troubleshoot problems
  • Recognize product and process issues
  • Submit reports and feedback
  • Maintain accuracy and security of customer information on the system
Dec 2021 - Apr 2022
5 months

Team Leader

OMS Inventuren GmbH

  • Coordination, leadership, and promotion of the team
  • Supervision of series material, merchandise, and spare parts
  • Ensuring a high level of delivery service and the timely availability of goods
  • Management of escalations
  • Inventory management
  • Ensuring profitability
  • Monitoring and control of operational target achievement
  • Scheduling support in internal meetings
Oct 2018 - Jan 2022
3 years 4 months

Technical Accounting Clerk

N&F GmbH Company

  • Maintain accurate financial records by recording transactions, updating ledgers, and verifying the accuracy of data
  • Prepare financial reports by collecting, analyzing, and summarizing financial data and trends
  • Reconcile accounts by comparing transactions to source documents and resolving any discrepancies
  • Assist with month-end and year-end close processes by preparing journal entries and reconciling accounts
  • Ensure compliance with accounting standards, laws, and regulations
  • Respond to internal and external inquiries regarding financial transactions and reports
  • Identify and recommend process improvements to increase the efficiency and accuracy of accounting processes
  • Assist with the preparation of budgets and forecasts
  • Support the audit process by providing documentation and answering questions from auditors
  • Perform other accounting-related tasks as assigned by management
Oct 2017 - Sep 2018
1 year

Invoice Clerk

ECOL Logistics Bulgaria Ltd.

  • Ongoing accounting of primary accounting documents
  • Organization and implementation of accounting in accordance with the company's accounting principles and accounting standards
  • Preparation of accounting reports and statements
  • Bookkeeping of primary and secondary accounting documents
  • Account closure
  • Preparation of interim and annual financial reports
  • Business communication with customers
  • Monthly tracking and analysis of the balance on supplier accounts, paid and unpaid invoices
  • Tracking of payments, receivables, and liabilities to counterparties and customers
  • Track and update estimates with related parties
Mar 2016 - Jan 2017
11 months

Technical Assistant

MiMo 96 Ltd

  • Manage documentation and all activities related to the report and primary accounting records
  • Process management of goods and services
  • Auto parts sales and customer service
Mar 2014 - Jun 2015
1 year 4 months

Manager

Raialand Ltd.

  • Trade and sale of children's items
  • Human resource management

Skills

  • Microsoft Office
  • Social Media
  • Google Cloud Services (Gmail, Google Drive, Google Docs, Google Sheets, Google Forms)
  • High Motivation
  • Honesty And Independence
  • Experience In Organizing And Coordinating Various Events
  • Experience Working Under Pressure And Achieving The Set Goals
  • Assignment Of Tasks, Goals, And Priorities In The Department
  • Strong Organizational And Time Skills
  • Recognize And Seek Out Business Opportunities
  • Reliability And Discretion
  • Adaptability, Communication, Negotiation, And Relationship-building Skills
  • Problem-solving Skills, Initiative
  • Trustworthy, Flexible, Patient
  • Proven Teamwork Skills
  • Highly Adaptive
  • Excellent Communication Skills And Effective Time Management
  • Ability To Win Over And Negotiate With Different Types Of Customers
  • Good Communication Skills Acquired While Working As A Sales Manager
  • Conduct Business Negotiations
  • Psychological Profiling Of Customers And Partners
  • Avoid Conflicts
  • Professional Approach To Work, Precision, End-to-end Orientation With Attention To Detail
  • Ability To Work Under Pressure
  • Confidentiality When Dealing With Confidential Information And Documents

Languages

Bulgarian
Native
Turkish
Native
German
Advanced
English
Intermediate

Education

Sep 2015 - Present

University of Economics Varna

Bachelor of Finance · Finance · Varna, Bulgaria

Sep 2005 - May 2010

Vocational School for Tourism – Asen Zlatarov

High School Diploma · Tourism · Varna, Bulgaria

Certifications & licenses

Driving Licence: AM

Driving Licence: B

Driving Licence: B1

Driving Licence: BE

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