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Nuray Fevzi
Customer Service Representative
Varna, Bulgaria
Experience
May 2023 -
Nov 2023
7 months
Sofia, Bulgaria
Customer Service Representative
Telus International
Handle and resolve customer complaints/queries
Respond to inbound/outbound phone calls, messaging, and chat channels
Research information and troubleshoot problems
Recognize product and process issues
Submit reports and feedback
Maintain accuracy and security of customer information on the system
Dec 2021 -
Apr 2022
5 months
Garbsen, Germany
Team Leader
OMS Inventuren GmbH
Coordination, leadership, and promotion of the team
Supervision of series material, merchandise, and spare parts
Ensuring a high level of delivery service and the timely availability of goods
Management of escalations
Inventory management
Ensuring profitability
Monitoring and control of operational target achievements
Scheduling support in internal meetings
Oct 2018 -
Jan 2022
3 years 4 months
Frankfurt am Main, Germany
Technical Accounting Clerk
N&F GmbH Company
Maintain accurate financial records by recording transactions, updating ledgers, and verifying the accuracy of data
Prepare financial reports by collecting, analyzing, and summarizing financial data and trends
Reconcile accounts by comparing transactions to source documents and resolving discrepancies
Assist with month-end and year-end close processes by preparing journal entries and reconciling accounts
Ensure compliance with accounting standards, laws, and regulations
Respond to internal and external inquiries regarding financial transactions and reports
Identify and recommend process improvements to increase efficiency and accuracy of accounting processes
Assist with the preparation of budgets and forecasts
Support the audit process by providing documentation and answering questions from auditors
Perform other accounting-related tasks as assigned by management.
Oct 2017 -
Sep 2018
1 year
Varna, Bulgaria
Invoice Clerk
ECOL Logistics Bulgaria Ltd.
Ongoing accounting of primary accounting documents
Organization and implementation of accounting in accordance with the company's accounting principles and accounting standards
Preparation of accounting reports and statements
Bookkeeping of primary and secondary accounting documents
Account closure
Preparation of interim and annual financial reports
Business communication with customers
Monthly tracking and analysis of balance on supplier accounts, paid and unpaid invoices
Tracking of payments, receivables, and liabilities to counterparties and customers
Track and update estimates with related parties
Mar 2016 -
Jan 2017
11 months
Varna, Bulgaria
Technical Assistant
MiMo 96 Ltd.
Manage documentation and all activities related to reports and primary accounting records
Process management of goods and services
Auto parts sales and customer service.
Sep 2015 -
Present
9 years 10 months
Varna, Bulgaria
Bachelor of Finance
University of Economics Varna
Mar 2014 -
Jun 2015
1 year 4 months
Varna, Bulgaria
Manager
Raialand Ltd.
Trade and sale of children's items
Human resource management.
Sep 2005 -
May 2010
4 years 9 months
Varna, Bulgaria
High School Diploma
Vocational School for Tourism – Asen Zlatarov
Languages
Bulgarian
Native
Turkish
Native
German
Advanced
English
Intermediate
Education
Oct 2015 -
Present
University of Economics Varna
Finance · Varna, Bulgaria
Oct 2005 -
May 2010
Vocational School for Tourism – Asen Zlatarov
High School Diploma · Varna, Bulgaria
Certifications & licenses
Driving Licence AM
Driving Licence B
Driving Licence B1
Driving Licence BE
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