Nuray F.
Customer Service Representative
Experience
May 2023 - Nov 2023
7 monthsSofia, Bulgaria
Customer Service Representative
Telus International
- Handle and resolve customer complaints/queries
- Respond to inbound/outbound phone calls, messaging, and chat channels
- Research information and troubleshoot problems
- Recognize product and process issues
- Submit reports and feedback
- Maintain accuracy and security of customer information on the system
Dec 2021 - Apr 2022
5 monthsGarbsen, Germany
Team Leader
OMS Inventuren GmbH
- Coordinate, lead, and motivate the team
- Oversee series materials, merchandise, and spare parts
- Ensure a high level of delivery service and timely availability of goods
- Manage escalations
- Oversee inventory management
- Ensure profitability
- Monitor and control operational targets
- Provide scheduling support in internal meetings
Oct 2018 - Jan 2022
3 years 4 monthsFrankfurt am Main, Germany
Technical Accounting Clerk
N&F GmbH Company
- Maintain accurate financial records by recording transactions, updating ledgers, and verifying data
- Prepare financial reports by collecting, analyzing, and summarizing financial data and trends
- Reconcile accounts by comparing transactions to source documents and resolving discrepancies
- Assist with month-end and year-end close processes by preparing journal entries and reconciling accounts
- Ensure compliance with accounting standards, laws, and regulations
- Respond to internal and external inquiries about financial transactions and reports
- Identify and recommend process improvements to increase efficiency and accuracy
- Assist with preparing budgets and forecasts
- Support the audit process by providing documentation and answering auditors’ questions
- Perform other accounting-related tasks as assigned by management
Oct 2017 - Sep 2018
1 yearVarna, Bulgaria
Invoice Clerk
ECOL Logistics Bulgaria Ltd.
- Ongoing accounting of primary financial documents
- Organize and implement accounting in line with company principles and standards
- Prepare accounting reports and statements
- Record primary and secondary financial documents
- Close accounts
- Prepare interim and annual financial reports
- Business communication with customers
- Track and analyze monthly balances on supplier accounts, paid and unpaid invoices
- Monitor payments, receivables, and liabilities to partners and customers
- Track and update estimates with related parties
Mar 2016 - Jan 2017
11 monthsVarna, Bulgaria
Technical Assistant
MiMo 96 Ltd.
- Manage documentation and all activities related to reports and primary accounting records
- Handle the processing of goods and services
- Sell auto parts and provide customer service
Sep 2015 - Present
10 yearsVarna, Bulgaria
Bachelor of Finance
University of Economics Varna
Mar 2014 - Jun 2015
1 year 4 monthsVarna, Bulgaria
Manager
Raialand Ltd.
- Trade and sale of children’s items
- Manage human resources
Sep 2005 - May 2010
4 years 9 monthsVarna, Bulgaria
High School Diploma
Vocational School for Tourism – Asen Zlatarov
Languages
Bulgarian
NativeTurkish
NativeGerman
AdvancedEnglish
IntermediateEducation
Oct 2015 - Present
University of Economics Varna
Finance · Varna, Bulgaria
Oct 2005 - May 2010
Vocational School for Tourism – Asen Zlatarov
High School Diploma · Varna, Bulgaria
Certifications & licenses
Driving Licence AM
Driving Licence B
Driving Licence B1
Driving Licence BE
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