Nuray Fevzi
Customer Service Representative
Experience
May 2023 - Nov 2023
7 months Sofia, Bulgaria
Customer Service Representative
Telus International
- Handle and resolve customer complaints/queries
- Respond to inbound/outbound phone calls, messaging, and chat channels
- Research information and troubleshoot problems
- Recognize product and process issues
- Submit reports and feedback
- Maintain accuracy and security of customer information on the system
Dec 2021 - Apr 2022
5 months Garbsen, Germany
Team Leader
OMS Inventuren GmbH
- Coordination, leadership, and promotion of the team
- Supervision of series material, merchandise, and spare parts
- Ensuring a high level of delivery service and the timely availability of goods
- Management of escalations
- Inventory management
- Ensuring profitability
- Monitoring and control of operational target achievements
- Scheduling support in internal meetings
Oct 2018 - Jan 2022
3 years 4 months Frankfurt am Main, Germany
Technical Accounting Clerk
N&F GmbH Company
- Maintain accurate financial records by recording transactions, updating ledgers, and verifying the accuracy of data
- Prepare financial reports by collecting, analyzing, and summarizing financial data and trends
- Reconcile accounts by comparing transactions to source documents and resolving discrepancies
- Assist with month-end and year-end close processes by preparing journal entries and reconciling accounts
- Ensure compliance with accounting standards, laws, and regulations
- Respond to internal and external inquiries regarding financial transactions and reports
- Identify and recommend process improvements to increase efficiency and accuracy of accounting processes
- Assist with the preparation of budgets and forecasts
- Support the audit process by providing documentation and answering questions from auditors
- Perform other accounting-related tasks as assigned by management.
Oct 2017 - Sep 2018
1 year Varna, Bulgaria
Invoice Clerk
ECOL Logistics Bulgaria Ltd.
- Ongoing accounting of primary accounting documents
- Organization and implementation of accounting in accordance with the company's accounting principles and accounting standards
- Preparation of accounting reports and statements
- Bookkeeping of primary and secondary accounting documents
- Account closure
- Preparation of interim and annual financial reports
- Business communication with customers
- Monthly tracking and analysis of balance on supplier accounts, paid and unpaid invoices
- Tracking of payments, receivables, and liabilities to counterparties and customers
- Track and update estimates with related parties
Mar 2016 - Jan 2017
11 months Varna, Bulgaria
Technical Assistant
MiMo 96 Ltd.
- Manage documentation and all activities related to reports and primary accounting records
- Process management of goods and services
- Auto parts sales and customer service.
Sep 2015 - Present
9 years 11 months Varna, Bulgaria
Bachelor of Finance
University of Economics Varna
Mar 2014 - Jun 2015
1 year 4 months Varna, Bulgaria
Manager
Raialand Ltd.
- Trade and sale of children's items
- Human resource management.
Sep 2005 - May 2010
4 years 9 months Varna, Bulgaria
High School Diploma
Vocational School for Tourism – Asen Zlatarov
Languages
Bulgarian
Native
Turkish
Native
German
Advanced
English
Intermediate
Education
Oct 2015 - Present
University of Economics Varna
Finance · Varna, Bulgaria
Oct 2005 - May 2010
Vocational School for Tourism – Asen Zlatarov
High School Diploma · Varna, Bulgaria
Certifications & licenses
Driving Licence AM
Driving Licence B
Driving Licence B1
Driving Licence BE
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