Nuray Fevzi - Customer Service Representative

Q: Where is Nuray based?

Nuray is based in Varna, Bulgaria .

Q: What languages does Nuray speak?

Nuray speaks the following languages: Bulgarian (Native), Turkish (Native), German (Advanced), English (Intermediate) .

Q: How many years of experience does Nuray have?

Nuray has at least 7 years of experience. During this time, Nuray has worked in at least 6 different roles and for 6 different companies . The average length of individual experience is 1 year and 2 months . Note that Nuray may not have shared all experience and actually has more experience.

Q: What is Nuray's latest experience?

Nuray's most recent position is Customer Service Representative at Telus International .

Q: What companies has Nuray worked for in recent years?

In recent years, Nuray has worked for Telus International , OMS Inventuren GmbH , and N&F GmbH Company .

Q: Which industries is Nuray most experienced in?

Nuray is most experienced in industries like Professional Services , Transportation and Logistics , and Retail . Nuray also has some experience in Automotive .

Q: Which business areas is Nuray most experienced in?

Nuray is most experienced in business areas like Accounting , Finance , and Audit . Nuray also has some experience in Sales , Customer Service , and Human Resources (HR) .

Q: Which industries has Nuray worked in recently?

Nuray has recently worked in industries like Professional Services and Transportation and Logistics .

Q: Which business areas has Nuray worked in recently?

Nuray has recently worked in business areas like Accounting , Audit , and Finance .

Recommended expert

Varna, Bulgaria

Experience

May 2023 - Nov 2023

7 months

Customer Service Representative

Telus International

Handle and resolve customer complaints/queries
Respond to inbound/outbound phone calls, messaging, and chat channels
Research information and troubleshoot problems
Recognize product and process issues
Submit reports and feedback
Maintain accuracy and security of customer information on the system

Dec 2021 - Apr 2022

5 months

Team Leader

OMS Inventuren GmbH

Coordination, leadership, and promotion of the team
Supervision of series material, merchandise, and spare parts
Ensuring a high level of delivery service and the timely availability of goods
Management of escalations
Inventory management
Ensuring profitability
Monitoring and control of operational target achievement
Scheduling support in internal meetings

Oct 2018 - Jan 2022

3 years 4 months

Technical Accounting Clerk

N&F GmbH Company

Maintain accurate financial records by recording transactions, updating ledgers, and verifying the accuracy of data
Prepare financial reports by collecting, analyzing, and summarizing financial data and trends
Reconcile accounts by comparing transactions to source documents and resolving any discrepancies
Assist with month-end and year-end close processes by preparing journal entries and reconciling accounts
Ensure compliance with accounting standards, laws, and regulations
Respond to internal and external inquiries regarding financial transactions and reports
Identify and recommend process improvements to increase the efficiency and accuracy of accounting processes
Assist with the preparation of budgets and forecasts
Support the audit process by providing documentation and answering questions from auditors
Perform other accounting-related tasks as assigned by management

Oct 2017 - Sep 2018

1 year

Invoice Clerk

ECOL Logistics Bulgaria Ltd.

Ongoing accounting of primary accounting documents
Organization and implementation of accounting in accordance with the company's accounting principles and accounting standards
Preparation of accounting reports and statements
Bookkeeping of primary and secondary accounting documents
Account closure
Preparation of interim and annual financial reports
Business communication with customers
Monthly tracking and analysis of the balance on supplier accounts, paid and unpaid invoices
Tracking of payments, receivables, and liabilities to counterparties and customers
Track and update estimates with related parties

Mar 2016 - Jan 2017

11 months

Technical Assistant

MiMo 96 Ltd

Manage documentation and all activities related to the report and primary accounting records
Process management of goods and services
Auto parts sales and customer service

Mar 2014 - Jun 2015

1 year 4 months

Manager

Raialand Ltd.

Trade and sale of children's items
Human resource management

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Professional Services (4 years), Transportation (1.5 years), Retail (1.5 years), and Automotive (1 year).

Professional Services

Transportation

Retail

Automotive

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Accounting (5 years), Finance (4.5 years), Audit (3.5 years), Sales (2 years), Customer Service (1.5 years), and Human Resources (1.5 years).

Accounting

Finance

Audit

Sales

Customer Service

Human Resources

Skills

Microsoft Office
Social Media
Google Cloud Services (Gmail, Google Drive, Google Docs, Google Sheets, Google Forms)
High Motivation
Honesty And Independence
Experience In Organizing And Coordinating Various Events
Experience Working Under Pressure And Achieving The Set Goals
Assignment Of Tasks, Goals, And Priorities In The Department
Strong Organizational And Time Skills
Recognize And Seek Out Business Opportunities
Reliability And Discretion
Adaptability, Communication, Negotiation, And Relationship-building Skills
Problem-solving Skills, Initiative
Trustworthy, Flexible, Patient
Proven Teamwork Skills
Highly Adaptive
Excellent Communication Skills And Effective Time Management
Ability To Win Over And Negotiate With Different Types Of Customers
Good Communication Skills Acquired While Working As A Sales Manager
Conduct Business Negotiations
Psychological Profiling Of Customers And Partners
Avoid Conflicts
Professional Approach To Work, Precision, End-to-end Orientation With Attention To Detail
Ability To Work Under Pressure
Confidentiality When Dealing With Confidential Information And Documents

Languages

Bulgarian

Native

Turkish

Native

German

Advanced

English

Intermediate

Education

Sep 2015 - Present

University of Economics Varna

Bachelor of Finance · Finance · Varna, Bulgaria

Sep 2005 - May 2010

Vocational School for Tourism – Asen Zlatarov

High School Diploma · Tourism · Varna, Bulgaria

Certifications & licenses

Driving Licence: AM

Driving Licence: B

Driving Licence: B1

Driving Licence: BE

Profile

Created

May 2025

Last Update

December 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Nuray based?

Nuray is based in Varna, Bulgaria.

What languages does Nuray speak?

Nuray speaks the following languages: Bulgarian (Native), Turkish (Native), German (Advanced), English (Intermediate).

How many years of experience does Nuray have?

Nuray has at least 7 years of experience. During this time, Nuray has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 1 year and 2 months. Note that Nuray may not have shared all experience and actually has more experience.

What roles would Nuray be best suited for?

Based on recent experience, Nuray would be well-suited for roles such as: Customer Service Representative, Team Leader, Technical Accounting Clerk.

What is Nuray's latest experience?

Nuray's most recent position is Customer Service Representative at Telus International.

What companies has Nuray worked for in recent years?

In recent years, Nuray has worked for Telus International, OMS Inventuren GmbH, and N&F GmbH Company.

Which industries is Nuray most experienced in?

Nuray is most experienced in industries like Professional Services, Transportation and Logistics, and Retail. Nuray also has some experience in Automotive.

Which business areas is Nuray most experienced in?

Nuray is most experienced in business areas like Accounting, Finance, and Audit. Nuray also has some experience in Sales, Customer Service, and Human Resources (HR).

Which industries has Nuray worked in recently?

Nuray has recently worked in industries like Professional Services and Transportation and Logistics.

Which business areas has Nuray worked in recently?

Nuray has recently worked in business areas like Accounting, Audit, and Finance.

What is Nuray's education?

Nuray holds a Bachelor in Finance from University of Economics Varna.

Does Nuray have any certificates?

Nuray has 4 certificates. Among them, these include: Driving Licence: AM, Driving Licence: B, and Driving Licence: B1.

What is the availability of Nuray?

Nuray is immediately available full-time for suitable projects.

What is the rate of Nuray?

Nuray's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.