Nina Gogeshvili
Business Consultant
Experience
Business Consultant
EnviaM Group
- Strategy consulting and optimization of existing processes
- Definition of the Incident Coordinator role
- Optimization of dashboards and reporting systems
- Reporting to stakeholders
- Team size: 1
- Tools: ServiceNow, Visio
Implementation
District office and schools Bavaria
- Structure of CMDB architecture
- Reporting to stakeholders
- Team size: 8
- Tools: efecte, Python, XML
Application Management
UPD | The University Psychiatric Services Bern
- Strategy consulting and optimization of existing processes
- Fixing major problems in the OMNITRACKER tool and interfaces
- Power user and helpdesk support after adjustments
- Coordination, control of third-party service providers, OMNITRACKER developers, as well as internal departments of the customer
- Execution of requirement engineering for process automation
- Leading workshops on ITSM architecture and product features, testing with various working groups internally and externally, bug fixing and implementation, scripting (VBS)
- Budget planning and monitoring
- Reporting to stakeholders
- Coordination and implementation of follow-up adaptations
- Team size: 1
- Tools: OMNITRACKER, Active Directory, Exchange, VBS
Summary
Based on my 10+ years of experience, I analyse the overall situation together with the project team and all stakeholders. In workshops that I moderate, we go through the standard architecture and the individual practices of the ITSM system.
We define individually tailored user stories and the technical requirements for implementing the architecture and automated workflows.
Depending on your preferences afterwards or right from the start, I lead short training sessions for more user acceptance, for better testing and to promote more engagement, motivation and transparency when working with the chosen ITSM tool.
Skills
Lead Consulting
Lead Of Public/tailored System Admin And User Trainings
Process Optimization
Communication Skills
Solution Development
Implementation, Scripting
Project Team And Resource Management
Agile Project Management
Scrum, Kanban
Visio
Itil V4 Guiding Principle
Languages
Certifications & licenses
ITIL V3 Foundation
ITIL V4 (Training)
SCRUM (Training)
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