Nina Gogeshvili - Business Consultant

Frankfurt am Main, Germany

Experience

Sep 2024 - Jan 2025

5 months

Business Consultant

EnviaM Group

Strategy consulting and optimization of existing processes. Definition of the Incident Coordinator role. Optimization of dashboards and reporting systems. Reporting to stakeholders. Team size: 1. Tools: ServiceNow, Visio

Aug 2024 - Sep 2024

2 months

Implementation Consultant

District office and schools Bavaria

Structure of CMDB architecture. Reporting to stakeholders. Team size: 8. Tools: efecte, Python, XML

Mar 2023 - Apr 2024

1 year 2 months

Bern, Switzerland

Application Management Consultant

UPD The University Psychiatric Services Bern

Strategy consulting and optimization of existing processes. Fixing major problems in the OMNITRACKER tool and interfaces. Power user and helpdesk support after adjustments. Coordination, Control of third-party service providers, OMNITRACKER Developers, as well as internal departments of the customer. Execution of requirement engineering for Process automation. Leading workshops on ITSM Architecture and product features, testing with various working groups internally and externally, bug fixing and implementation, Scripting (VBS). Budget planning and monitoring. Reporting to stakeholders. Coordination and Implementation of follow-up adaptations. Team size: 1. Tools: OMNITRACKER, Active Directory, Exchange, VBS

Jan 2022 - Jun 2023

6 months

Germany

Lead Consultant

IT Security Consulting Company

Lead Consulting for implementation and migration of efecte ITSM system. Coordination, Implementation, customizing of Self-Service Portal, Ticketing System backend and project rollout. User and Admin Trainings (efecte). Control of third-party service providers, efecte Developers, as well as internal departments of the customer. Execution of requirement engineering for Process automation. Leading workshops on ITSM Architecture and product features, testing with various working groups internally and externally, bug fixing and implementation, Scripting (Python). Budget planning and monitoring. Reporting stakeholders. Resource and time management for development and marketing. Coordination and Implementation of follow-up adaptations. Team size: 12. Tools: efecte, Trello, Python, XML, MS Visio, MS Power Point

Jul 2022 - Dec 2022

6 months

Implementation Consultant

Financial Services Company

Consulting for implementation and migration of JIRA Service Management system. Implementation, customizing of Self-Service Portal, Ticketing System backend, Import of old Incidents, Service Requests, Changes from the previous system and project rollout. User and Admin Trainings (Jira). Execution of requirement engineering for Process automation. Leading workshops on ITSM Architecture and product features, testing with various working groups internally and externally, bug fixing and implementation. Budget planning and monitoring. Reporting to external and internal stakeholders. Resource and time management for development. Coordination and Implementation of follow-up adaptations. Team size: 2. Tools: JIRA Service Management, Confluence

Mar 2022 - Jun 2022

4 months

Lead Consultant

IT Digitalization Consulting Company

Lead Consulting for implementation and migration of efecte ITSM system. Implementation, customizing of Self-Service Portal, Ticketing System backend, Import of old Incidents, Service Requests, Changes from the previous system and project rollout. User and Admin Trainings (efecte). Execution of requirement engineering for Process automation. Leading workshops on ITSM Architecture and product features, testing with various working groups internally and externally, bug fixing and implementation, Scripting (Python). Budget planning and monitoring. Reporting to external and internal stakeholders. Resource and time management for development and marketing. Coordination and Implementation of follow-up adaptations. Team size: 3. Tools: efecte, OMNITRACKER, Python, Trello, Confluence

Jan 2021 - Feb 2022

2 months

Germany

Lead Consultant

German Entomological Institute

Lead Consulting for implementation of CMDB and IT Service management Practices. Coordination, Implementation, customizing of Self-Service Portal, Ticketing System backend. User Training (efecte), coordination of external IT Supporters. Execution of requirement engineering for Process automation, defining user stories. Leading workshops on product features, testing with various working groups internally and externally, bug fixing, customizations, User Permission Management, Scripting (Python), support. Project rollout. Coordination and Implementation of follow-up adaptations. Team size: 1. Tools: efecte, Python, Trello, MS Visio, MS PP

Sep 2021 - Dec 2021

4 months

Germany

Lead Consultant

German Entomological Institute

Lead Consulting for implementation and migration of efecte ITSM system. Coordination, Implementation and customizing of Self-Service Portal, Ticketing System backend, AD Migration. Self Service Portal, backend, redesign of connector and interface (Linux, Apache-Server). User Training (efecte), permanent on-site support of employees in defining user stories. Execution of requirement engineering for Process automation. Leading workshops on product features, testing with various working groups internally, bug fixing, customizations, Scripting (Python), support. Coordination and Implementation of follow-up adaptations. Team size: 1. Tools: efecte, Trello, Visio

Jan 2020 - Aug 2021

8 months

Germany

Implementation Consultant

German Logistic Company

Implementation, customizing of Self-Service Portal, Ticketing System backend. User and Admin Trainings (efecte). Execution of requirement engineering for Process automation, defining user stories. Implementation of follow-up adaptations. Team size: 15. Tools: efecte

Oct 2020 - Dec 2020

3 months

Germany

Lead Consultant

German Private Bank company

Process Consulting for implementation and migration of Incident, Service Request Management and Configuration Management Data Base. Implementation, customizing of Self-Service Portal, Ticketing System backend. User and Admin Trainings (efecte). Execution of requirement engineering for Process automation. Leading workshops on ITSM Architecture and product features, supporting of testing with various working groups on customer side, bug fixing, Scripting (Python). Coordination and Implementation of follow-up adaptations. Team size: 3. Tools: efecte, MS Power Point, MS Visio

Apr 2020 - Sep 2020

6 months

Lead Consultant

Federal Network Agency

Process Consulting for implementation and migration of ITSM, CMDB and various internal Tools such as complaint management in OMNITRACKER system. Planning, Implementation, customizing of ticketing System backend. User and Admin Trainings (OMNITRACKER). Designing Crystal Reports (PDF Output). Execution of requirement engineering for Process automation. Leading workshops on Solution Architecture and product features. Supporting of testing with various working groups on customer side, bug fixing, Scripting (Visual Basic Scripting). Coordination and Implementation of follow-up adaptations. Team size: 3. Tools: OMNITRACKER, Crystal Reports, Visio, MS Power Point

Jan 2020 - Mar 2020

3 months

Germany

Implementation Technical Consultant

IT Department of Police of Hesse

Process Consulting for implementation and migration of ITSM, CMDB and various internal Tools in OMNITRACKER system. Implementation, customizing of requirements on ticketing System backend. User and Admin Trainings (OMNITRACKER). Designing Crystal Reports (PDF Output). Supporting of testing with various working groups on customer side, bug fixing, Scripting (Visual Basic Scripting). Implementation of follow-up adaptations. Team size: 5. Tools: OMNITRACKER, Crystal Reports, Visio

Jul 2019 - Dec 2020

6 months

Implementation Technical Consultant

Facility Management Concern

Process Consulting for implementation and migration of ITSM, CMDB and various internal Tools in OMNITRACKER system. Implementation, customizing of requirements on ticketing System backend. Project Rollout. Designing Crystal Reports (PDF Output). Supporting of testing, bug fixing, Scripting (Visual Basic Scripting). Implementation of follow-up adaptations. Team size: 2. Tools: OMNITRACKER, Crystal Reports, Visio

Jan 2015 - Jun 2019

3 years 6 months

Junior IT Consultant

Union investment IT-Services

Application maintenance, process optimization, definition, and realization of requirements. Designing Crystal Reports (PDF Output). Supporting of testing with various working groups on customer side, bug fixing, Scripting (Visual Basic Scripting). Implementation of follow-up adaptations. Team size: 4. Tools: OMNITRACKER, Crystal Reports, Visio

Summary

Based on my 10+ years of experience, I analyse the overall situation together with the project team and all stakeholders. In workshops that I moderate, we go through the standard architecture and the individual practices of the ITSM system. We define individually tailored user stories and the technical requirements for implementing the architecture and automated workflows. Depending on your preferences afterwards or right from the start, I lead short training sessions for more user acceptance, for better testing and to promote more engagement, motivation and transparency when working with the chosen ITSM tool.