Deepanshu Agarwal
SAP C4C Functional Consultant
SAP C4C Functional Lead
Confidential
Worked on the sales process: lead, opportunity, sales quote, and order. Worked on service processes (ticket, repair, complaint). Worked on fine-tuning and C4C UI concepts (layout, business roles). Designed workflows and approval processes. Monitored web services. Worked on service levels, service categories, and work distribution. Configured ticket routing rules and installed base. Created organizational structures and assigned employees by responsibility. Worked on business roles, access restrictions, field controls, and actions. Worked on the data workbench and transportation management. Worked on business analytics. Prepared BPD. UI adaptation / different page layouts for business roles.
Around 13.8 years of work experience. 10 years of relevant experience in SAP Customer Relationship Management (CRM) & SAP C/4HANA C4C, and 3.8 years in sales. Successfully carried out implementations and provided extended post-implementation support for sales and marketing scenarios in CRM. Excellent analytical, planning, and organizational skills, with proven ability to lead motivated teams to achieve organizational goals. Hands-on prototype scenarios using scoping, fine-tuning of business configuration, and data migration templates on SAP C4C. Worked on base customization, marketing (marketing plans, campaign management, segmentation, lead management, and ELM), and sales (opportunity management, quotation, and order management). Worked on service processes, ticket routing rules, service categories, service level agreements, installed base, and product registration. Configured CRM UI and business role functionalities.
Institute of Business Management & Research
MBA · Marketing
Rajasthan University
B.Tech · Computer Science
SAP CPQ
SAP
SAP Sales Cloud
SAP
SAP Service Cloud
SAP
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