Deepanshu Agarwal
SAP C4C Functional Consultant
Experience
SAP C4C Functional Lead
Confidential
Worked on sales process: lead, opportunity, sales quote, and order. Managed service processes: ticket, repair, and complaint. Performed fine-tuning and implemented C4C UI concepts (layouts, business roles). Designed workflows and approval processes. Monitored web services. Configured service levels, service categories, and work distribution. Implemented ticket routing rules and installed base management. Created organizational structures and assigned employees according to responsibilities. Configured business roles, field-based access restrictions, and actions. Utilized Data Workbench and transportation management. Developed business analytics. Prepared business process documents (BPD). Performed UI adaptations and created different page layouts for business roles.
Summary
Around 13.8 years of work experience, including 10 years of relevant experience in SAP Customer Relationship Management (CRM) & SAP C/4HANA C4C and 3.8 years in Sales. Successfully executed implementations and provided extended post-implementation support for Sales and Marketing scenarios in CRM. Excellent analytical, planning, and organizational skills with proven ability to lead motivated teams toward achieving organizational goals. Hands-on experience with prototype scenarios using scoping, fine-tuning of business configuration, and data migration templates in SAP C4C. Experienced in base customization, Marketing (marketing plans, campaign management, segmentation, lead management, and ELM), and Sales (opportunity management, quotation and order management). Skilled in service processes, ticket routing rules, service categories, service level agreements, installed base management, and product registration. Experienced in CRM-UI configuration and business role functionalities.
Languages
Education
Institute of Business Management & Research
MBA · Marketing
Rajasthan University
B.Tech · Computer Science
Certifications & licenses
SAP CPQ
SAP
SAP Sales Cloud
SAP
SAP Service Cloud
SAP
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