Deepanshu Agarwal
SAP C4C Functional Consultant
Experience
SAP C4C functional Lead
Confidential
Worked on sale process: Lead, Opportunity, Sales quote, order. Worked on Service process (Ticket, Repair, Complaint) Worked on Fine Tuning and C4C UI concepts (Layout, business roles). Worked on workflow and approval process design. Handling web service Monitoring. Worked on service Level, service categories & work distribution. Worked on Ticket Routing Rule and Installed base. Created Organization Structure and assigned employees according to responsibilities. Worked on Business Roles, access restriction-based fields & Action. Worked on Data work bench and transportation management. Worked on Business Analytics. Prepared BPD UI Adaptation/ Different page layouts for business roles.
Summary
Around 13.8 years of work experience. 10 Years relevant work experience in SAP Customer Relationship Management (CRM) & SAP C/4 Hana C4C and 3.8 years in Sales. Successfully carried out implementation and extended post implementation support on Sales and Marketing scenario in CRM. Excellent analytical, planning, organizational skills with demonstrated abilities in leading motivated teams towards achieving organisational goals. Hands on prototype scenarios using Scoping, Fine tuning of Business configuration, Data migration templates on Sap C4C. Worked on Base customization, Marketing (Marketing plan, campaign Management, Segmentation, Lead Management and ELM), Sales (Opportunity Management, Quotation and Order Management. Worked on Service process, Ticketing routing rules, service category, Service level agreement, installed base, Register product. Worked on CRM-UI Configuration and Business Roles Functionalities.
Languages
Education
Institute of Business Management & Research
MBA · Marketing
Rajasthan University
B.Tech · Computer Science
Certifications & licenses
SAP CPQ
SAP
SAP Sales Cloud
SAP
SAP Service Cloud
SAP
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