Worked on sale process: Lead, Opportunity, Sales quote, order. Worked on Service process (Ticket, Repair, Complaint) Worked on Fine Tuning and C4C UI concepts (Layout, business roles). Worked on workflow and approval process design. Handling web service Monitoring. Worked on service Level, service categories & work distribution. Worked on Ticket Routing Rule and Installed base. Created Organization Structure and assigned employees according to responsibilities. Worked on Business Roles, access restriction-based fields & Action. Worked on Data work bench and transportation management. Worked on Business Analytics. Prepared BPD UI Adaptation/ Different page layouts for business roles.
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