Daniel L. - Product Owner Agent Facing AI

Pforzheim, Germany

Experience

Apr 2022 - Present

3 years 8 months

SPOC for technical and business questions about AI processes, with solid experience in requirements engineering and translating customer requirements into digital solutions.
Subject matter and disciplinary leadership of cross-functional teams for cross-department process optimization and advancement of customer-focused digitization projects.
Project management (traditional & agile) including prioritization and steering of gatekeeper requirements – applying Scrum and GPM standards.
Continuous learning counterpart for new processes, technologies, AI, MCP servers, and IT trends.

Jul 2021 - Sep 2021

3 months

Execution of NEOS stage tests for quality assurance and platform improvement
Monitoring and auditing of measurement times to ensure efficiency and performance
Processing JIRA tickets for error resolution and continuous process improvement

Sep 2020 - Apr 2021

8 months

Maintenance of Salesforce entries for channel partners
Attended seminars on cloud technologies: S3 Object Storage, VMware, Kubernetes, DevOps tools
Authored a bachelor's thesis on the topic: "Analysis and Recommendations for Action on Data Visualization of Partner Competencies in Connection with the Introduction of a New Partner Program at IONOS Cloud"

Oct 2019 - Jul 2020

10 months

Creation of JIRA panels and handling of bug tickets
Support in the release process
Testing of CMS Neos and applications with NGINX
Authored a project report on the topic: "Improvement Opportunities for the 1&1 Shop Environment Using the Content Delivery Platform"

Oct 2018 - Jul 2019

10 months

Conducted audits on the revenues of individual DSL channels and presented the results to the department management
Performed competitive analyses and project leading in the DSL sector
Authored a project report on the topic: "Opportunities and Risks of Increasing Vertical Integration Towards 5G and Edge Computing"

Aug 2015 - Sep 2017

2 years 2 months

Problem-solving using PuTTY services to address product or process issues
Creation of tickets through the Amazon Ticketing System as a Ticket Master
Daily maintenance of hardware, server checks, audits, inventory management, project leading and handling IT support staff