Corina Avram

Perform in-depth evaluations of service and operational expenses across global operations to identify areas for cost reduction.

Develop and execute comprehensive plans focused on cost efficiency and process improvements.

Analyze existing processes to design and implement enhancements that lead to greater operational efficiency.

Conduct thorough assessments of suppliers, evaluating performance and identifying opportunities for improvement.

Establish and oversee profit and loss controlling measures to ensure financial accountability and performance tracking.

Evaluate and enhance service level agreements and key performance indicators to improve overall service delivery and operational effectiveness.

Oversee IT asset management and lifecycle processes, including maintenance, leasing, and other related activities to ensure optimal asset utilization.

Assure productivity and efficiency while seeking to reduce costs.

Coordinate and guide different groups to complete their individual tasks in order to achieve company-wide goals.

Analyze diverse situations and make decisions geared towards the company's best interests.

Analyze and improve organizational processes and daily tasks for increased quality, productivity, and efficiency.

Act as single point of contact for customers for all cloud services (storage, backup and compute).

Manage incident, change, problem, and capacity management.

Report on SLAs and KPIs.

Handle workloads and volumes in the scope of the operation teams.

Drive continuous service improvement.

Maintain escalation and communication matrix.

Plan production activities and ensure customer satisfaction.

Provide middle office support at global level for post-SAP SRM deployment including data maintenance, user availability and account, system performance, and backend errors.

Support rollout process: prepare data and scenarios, end-to-end process description, user acceptance tests, and report possible blocking points.

Develop, map, and document processes at global level.

Oversee delivery and performance of all support teams in Shared Service Centers located in Timisoara, Mexico, Shanghai, and Chennai on tools: SAP SRM, SAP BP, E2Open, SDM, Integra.

Create reporting templates for key performance indicators at global level.

Act as key point of contact for all SAP SRM related topics for users worldwide.

Six Sigma Green Belt trained.

Awarded LEAN Project Leader for process improvement.

Act as link between Alcatel-Lucent France and entities in Denmark, Norway, and Sweden and suppliers across Europe.

Match purchase requests with agreed vendor offers.

Issue orders according to existing contracts and follow up with suppliers until delivery or service fulfillment.

Resolve financial issues related to unclear invoices.

Ensure accuracy between system records and physical stock.

Analyze stock levels to optimize cash flow and company costs.