Purchasing Global Efficiency Program

Assume complete responsibility for the delivery of all operational services to customers, ensuring high-quality and efficient outcomes.

Manage staffing and qualification processes for resources across all business lines, ensuring alignment with operational needs.

Oversee the entire contract scope, including daily operations, lifecycle management, processes, and supporting functions to guarantee compliance with contractual obligations.

Prepare and present reports on contractual obligations related to quality, efficiency, and staffing metrics.

Conduct profit and loss (P&L) analyses, identifying opportunities for cost improvements and enhancing financial performance.

Design and implement processes, identify gaps, and make necessary corrections to boost operational efficiency.

Analyze key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational targets are met.

Perform risk analysis and identify potential solutions to mitigate operational risks.

Drive initiatives for continuous service improvement to enhance overall operational performance.

Act as the primary escalation point for management, process, and technical issues, ensuring timely resolution.

Assist with transition and ramp-up activities across all services in scope to ensure smooth operational integration.

Reinforce the service manager role.

Set up standards for processes and responsibilities for service management to provide a common direction inside the team.

Act as business continuity service manager when required.

Provide middle office support at global level for post SAP SRM deployment covering data maintenance, user availability and accounts, system performance, and backend errors (technical, financial, and SOX related).

Involve in and support rollout processes including preparation of data and scenarios, end-to-end process descriptions, user acceptance tests (UATs), and reporting possible blocking points.

Develop, map, and document processes at global level.

Oversee delivery and performance of all support teams in shared service centers located in Timisoara, Mexico, Shanghai, and Chennai on tools such as SAP SRM, SAP BP, E2Open, SDM, and Integra.

Create reporting templates for key performance indicators at global level.

Serve as key point of contact for all SAP SRM related topics for all users worldwide.

Act as link between Alcatel-Lucent France, Denmark, Norway, Sweden, and suppliers across Europe.

Match purchase requests received from customers with the agreed offers from vendors.

Issue orders in accordance with existing contracts.

Communicate with suppliers until delivery or service fulfillment.

Resolve financial issues regarding unclear invoices.

Ensure accuracy between the system and the physical stock.

Analyze stock levels to optimize cash flow and costs within the company.