Chileshe N.
customer service/Virtual Assistant/
Experience
Apr 2019 - Nov 2020
1 year 8 monthsChisamba, Zambia
Bookkeeper/Administrative Assistant
Agrilink Farming Ltd
- Established QuickBooks accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Analyzed figures, postings and documents to maintain accounting program accuracy.
- Proactively identified all accounting errors by developing cross-referencing databases.
- Used Quickpayroll and Excel to complete payroll for over 100 employees and took detailed records of procedures.
- Registered employees for NAPSA & NHIMA.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
Jul 2017 - Nov 2018
1 year 5 monthsLusaka, Zambia
Administrative Assistant
Stamp Africa Ltd
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments.
- Managed databases converting complex data into easy-to-interpret data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Created PowerPoint presentations for business development purposes.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Jan 2017 - Jul 2017
7 monthsLusaka, Zambia
Sales Executive
Classifieds Zambia
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Fielded customer questions to provide information about products, availability and pricing.
- Provided pricing information to customers regarding specific products.
- Referred customers to various services by evaluating needs and providing recommendations.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
Summary
Highly motivated indivudual with experience in efficiently completing and coordinating administrative, bookkeeping and operational tasks; Avid learner able to adapt to and leverage new technologies and systems; Prioritizes and completes multiple tasks simultaneously and following through to achieve project goals; Engages complex problem solving, time management, and prioritization skills to meet administrative needs; Organized and diligent with a sincere commitment to exceptional customer service and teamwork
Languages
English
NativeEducation
UNICAF
BSc Finance and Accounting · Finance and Accounting · Lusaka, Zambia
Zambian Open University
Banking and Finance · Lusaka, Zambia
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