Burak H.

Data Backup & Restore Services

Avatar placeholder
Gladbeck, Germany

Experience

Oct 2022 - Jan 2023
4 months

Data Backup & Restore Services

Logicalis (Commerzbank)

  • Restoring data backups using applications NetBackup, MS Excel, MS Access
  • Programming scripts and executing console commands in a Linux environment
  • Performing consistency checks in case of errors
  • Categorizing and handing over restore errors to engineering teams
  • Creating regular restore reports
Nov 2021 - Apr 2025
3 years 6 months
Cologne, Germany

1st & 2nd Level Support

Deutz AG

  • Hardware replacement, software installations, ticket processing, troubleshooting, documentation, database maintenance
  • Client installations & repair, client repairs & setup, Outlook support
  • Active Directory & O365 support / administration
Jan 2021 - Oct 2021
10 months

Data Backup & Restore Services

Logicalis (Commerzbank)

  • Restoring data backups using applications NetBackup, MS Excel, MS Access
  • Programming scripts and executing console commands in a Linux environment
  • Performing consistency checks in case of errors
  • Categorizing and handing over restore errors to engineering teams
  • Creating regular restore reports
Sep 2020 - Dec 2020
4 months
Frankfurt, Germany

1st & 2nd Level Support, Rollout Coordination

Landwirtschaftliche Rentenbank

  • Hardware replacement, software installations, ticket processing, troubleshooting, documentation, database maintenance
  • Client installations & repair, printer support, repair & setup, Outlook support
  • Active Directory user administration
Aug 2018 - Sep 2020
2 years 2 months

Field Service Technician, Printer Technician, 1st & 2nd Level Support, Server Technician, Administration

Weiẞ IT Solutions GmbH

  • Hardware replacement, software installations, ticket processing, troubleshooting, documentation, database maintenance
  • Client installations & repair, printer support, repair & setup, user administration (AD), Outlook support
  • Installation of access points, server dismantling and setup
Sep 2015 - Aug 2018
3 years

Unified Communication Supporter, 1st & 2nd Level Support

Logicalis (Commerzbank)

  • Handle technical service requests for systems over the phone
  • Set up and troubleshoot Cisco VC systems
  • Provide Webex and Meetyoo support
Jul 2014 - Aug 2015
1 year 2 months

Printer Technician, Printer Administration

Bechtle (MAN)

  • Configuration, maintenance, and troubleshooting at 2nd and 3rd level for embedded solutions
  • Customer contact for printer issues
  • Hardware testing before deployment
Jul 2013 - Jun 2014
1 year

Provider Management, Incident Management, IMAC Coordination, Unified Communication Supporter

IBM, Bechtle (MAN)

  • Consult on specific technical and administrative issues
  • Review workflows of requests at a technical level
  • Perform vendor checks and review tickets based on SLAs
  • Provide technical support for VC systems, including setup, maintenance, and troubleshooting at 2nd & 3rd level
Feb 2013 - Jun 2013
5 months

Printer Technician, Printer Administration

Bechtle (MAN)

  • Configuration, maintenance, and troubleshooting at 2nd and 3rd level for embedded solutions
  • Customer contact for printer issues
  • Hardware testing before deployment
Dec 2012 - Jan 2013
2 months

2nd & 3rd Level Supporter

Bechtle, IBM (MAN)

  • Prepare Windows 7 rollout, analyze and solve issues
  • Hardware integration testing
Sep 2012 - Nov 2012
3 months

2nd Level Support, UHD

Bechtle (Chartis)

  • Hardware replacement, software installations, ticket processing, troubleshooting, documentation, database maintenance
  • Client installations & repair, printer support, user administration (AD), Outlook support
Mar 2012 - Aug 2012
6 months

Rollout Technician, Floorwalker

Bechtle, IBM (Rheinmetall)

  • Hardware replacement, software installations, troubleshooting, documentation, database maintenance
Feb 2012 - Feb 2012
1 month

Server Technician

Bechtle (Mediasat)

  • Assembly and disassembly of server components
Nov 2011 - Jan 2012
3 months

1st & 2nd Level Support, UHD

Bechtle (MANROLAND)

  • Hardware replacement, software installations, ticket processing, troubleshooting, documentation, database maintenance
  • Client installations & repair, printer support, Outlook support

Skills

Hardware Systems

  • Lexmark Printers
  • Hp Printers
  • Kyocera Printers
  • Label Printers
  • Cisco Sx20
  • Mxp95
  • Mx800
  • Mx300
  • Mx200
  • Tandberg Ex60
  • Sx80
  • Mx700
  • Desktops And Notebooks
  • Dell Thin Clients
  • Hp Thin Clients
  • Lenovo Thin Clients
  • Dell Servers
  • Fuji Servers
  • Hp Servers
  • Cisco Switches
  • Cisco Access Points
  • Various Projectors

Software Systems

  • Matrix42
  • Citrix
  • Citrix Xenapp
  • Hp Service Manager
  • Ibm Lotus Notes
  • Ms Ads
  • Ms Excel
  • Ms Office 2007
  • Ms Office 2010
  • Ms Office 2010-2019 + 365
  • Cisco Telepresence Management Suite
  • Peregrine
  • Hp Service Center
  • Service Now
  • Helpline
  • Various Ticketing Systems
  • Sophos Safeguard
  • Bitlocker
  • Various Antivirus Software
  • Windows (Xp, 7, 8, 10)
  • Novell Client
  • Sccm
  • Cisco Call Manager
  • Cisco Jabber
  • Meetyo
  • Webex
  • Windows Server 2008-2016
  • Skype For Business
  • Ms Exchange
  • Veritas Net Backup 8.1.1
  • Putty
  • Mobaxterm

Languages

German
Native
Turkish
Native

Education

Sep 2006 - Jun 2009
Lorem ipsum dolor sit amet

Apprenticeship as an Office Communication Clerk · Clerk in Office Communication

Certifications & licenses

ITIL Foundation

Lexmark Printer

Need a freelancer? Find your match in seconds.
Try FRATCH GPT
More actions

Similar Freelancers

Discover other experts with similar qualifications and experience

Utku Ö.
Utku Ö.

Third Level Support Infrastructure

View Profile
Erkan S.
Erkan S.

Workplace Services Lead

View Profile
Serkan K.
Serkan K.

Operation and Maintenance of Oracle Middleware Products

View Profile
Andreas E.
Andreas E.

IT Services - Support & Automation

View Profile
Hüseyin I.
Hüseyin I.

IT Specialist for System Integration

View Profile
Rüdiger G.
Rüdiger G.

2nd Lvl Onsite and Remote Support in Mobile Devices

View Profile
Özgür Ö.
Özgür Ö.

Lecturer/Coach

View Profile
Thorsten M.
Thorsten M.

Senior Test Engineer for an OpenShift Data and Analytics Platform

View Profile
Saood Y.
Saood Y.

Senior Application Owner

View Profile
Sohail L.
Sohail L.

IT System Administrator MDM & MAM

View Profile
Jaouad A.
Jaouad A.

Second Level Support

View Profile
Jonas S.
Jonas S.

Subproject Manager / Consultant – d.3 DMS Solution Implementation

View Profile
Tommy G.
Tommy G.

1st Level Support / Service Technician / IT System Administrator

View Profile
Tarik G.
Tarik G.

Freelance Employee

View Profile
Bianca G.
Bianca G.

Client Management

View Profile
Michael G.
Michael G.

IT Service Manager

View Profile
Christian F.
Christian F.

Architecture management

View Profile
Torsten L.
Torsten L.

Onsite Support

View Profile
Jürgen K.
Jürgen K.

Cloud & IT Service Management with Azure & ServiceNow (freelance)

View Profile
Kamuran D.
Kamuran D.

SAP SCM Consultant Second Level MM and PP & SAP Coaching & Training

View Profile
Mustafa K.
Mustafa K.

Senior Network Design and Engineer

View Profile
Mike R.
Mike R.

IT Administrator

View Profile
Thomas M.
Thomas M.

Consultant / System Administrator / IT Analyst

View Profile
Levent F.
Levent F.

Technician Recruitment & Team Support

View Profile
Jin-ho Y.
Jin-ho Y.

Server Migration Consultant

View Profile
Holger L.
Holger L.

Freelance Specialist in Telephone Systems Installation and Communication Technology

View Profile
Abdulkerim G.
Abdulkerim G.

Onsite Support

View Profile
Thomas E.
Thomas E.

Integration of various customer environments for Services

View Profile
Joshua B.
Joshua B.

Client Management Support / Onsite Support

View Profile
Stephan L.
Stephan L.

IT all-rounder

View Profile