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Burak H.

1st,2nd,3rd Level Supporter

Gladbeck, Germany

Experience

Oct 2022 - Jan 2023
4 months

Data Backup & Restore Services

Logicalis (Commerzbank)

  • Restore backups using NetBackup, MS-Excel, MS-Access applications
  • Write scripts and run console commands in a Linux environment
  • Perform consistency checks in case of errors
  • Categorize and hand over restore errors to engineering teams
  • Create regular restore reports
Nov 2021 - Apr 2025
3 years 6 months
Cologne, Germany

1st & 2nd Level Support

Deutz AG

  • Hardware replacement, software installations, ticket handling, troubleshooting, documentation, database maintenance
  • Client installations & repairs, client setups & configuration, Outlook support
  • Active Directory & O365 support/ administration
Jan 2021 - Oct 2021
10 months

Data Backup & Restore Services

Logicalis (Commerzbank)

  • Restore backups using NetBackup, MS-Excel, MS-Access applications
  • Write scripts and run console commands in a Linux environment
  • Perform consistency checks in case of errors
  • Categorize and hand over restore errors to engineering teams
  • Create regular restore reports
Sep 2020 - Dec 2020
4 months
Frankfurt, Germany

1st & 2nd Level Support, Rollout Coordination

Landwirtschaftliche Rentenbank

  • Hardware replacement, software installations, ticket handling, troubleshooting, documentation, database maintenance
  • Client installations & repairs, printer support & repair & setup, Outlook support
  • Active Directory user administration
Aug 2018 - Sep 2020
2 years 2 months

Field Service Technician, Printer Technician, 1st & 2nd Level Support, Server Technician, Administration

Weiß IT Solutions GmbH

  • Hardware replacement, software installations, ticket handling, troubleshooting, documentation, database maintenance
  • Client installations & repairs, printer support & repair & setup, user administration (AD), Outlook support
  • Install access points, server teardown and assembly
Sep 2015 - Aug 2018
3 years

Unified Communication Supporter, 1st & 2nd Level Support

Logicalis (Commerzbank)

  • Handling technical service requests for systems by phone
  • Setting up and troubleshooting Cisco VC systems
  • Webex and Meetyoo support
Jul 2014 - Aug 2015
1 year 2 months

Printer Technician, Printer Administration

Bechtle (MAN)

  • Configuration, maintenance, and troubleshooting at 2nd and 3rd level (Embedded Solutions)
  • Point of contact for the customer regarding printers
  • Hardware tests before deployment
Jul 2013 - Jun 2014
1 year

Provider Management, Incident Management, IMAC Coordination, Unified Communication Supporter

IBM / Bechtle (MAN)

  • Advising on specific technical and administrative issues
  • Reviewing workflows of requests at the technical level
  • Checking providers, reviewing tickets according to SLAs
  • Technical support for VC systems, setup, maintenance & troubleshooting at 2nd & 3rd level
Feb 2013 - Jun 2013
5 months

Printer Technician, Printer Administration

Bechtle (MAN)

  • Configuration, maintenance, and troubleshooting at 2nd and 3rd level (Embedded Solutions)
  • Point of contact for the customer regarding printers
  • Hardware tests before deployment
Dec 2012 - Jan 2013
2 months

2nd & 3rd Level Supporter

Bechtle / IBM (MAN)

  • Preparing for Windows 7 rollout, analyzing and resolving issues
  • Hardware integration testing
Sep 2012 - Nov 2012
3 months

2nd Level Support, UHD

Bechtle (Chartis)

  • Hardware replacement, software installations, ticket processing, Troubleshooting, documentation, database maintenance
  • Client installations & repair, printer support, user administration (AD), Outlook support
Mar 2012 - Aug 2012
6 months

Rollout Technician, Floorwalker

Bechtle / IBM (Rheinmetall)

  • Hardware replacement, software installations, Troubleshooting, documentation, database maintenance
Feb 2012 - Feb 2012
1 month

Server Technician

Bechtle (Mediasat)

  • Assembly and disassembly of server components
Nov 2011 - Jan 2012
3 months

1st & 2nd Level Supporter, UHD

Bechtle (MANROLAND)

  • Hardware replacement, software installations, ticket processing, Troubleshooting, documentation, database maintenance
  • Client installations & repair, printer support, Outlook support

Languages

German
Native
Turkish
Native
English
Advanced

Education

Sep 2006 - Jun 2009
Lorem ipsum dolor sit amet

Apprenticeship as an Office Communication Clerk · Office Communication

Certifications & licenses

ITIL Foundation

Lexmark Printer

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