Beatrice Zwick

Hired as the first person in the company dedicated to HR to build stable and scalable HR processes and grow the HR department in all its different sub-teams

Accompanied the growth of the company from 45 to 150+ employees and the growth of the HR department from 1 to 9 employees (People Operations Management, L&D, Business Partnering)

Design and administrate the employee lifecycle for global remote EOR and Germany-based employees

Ensure compliance with local labor laws and occupational health and safety

Maintain HRIS, contract-, document-, and absence management

Perform pre-payroll for 150+ headcount, provide reporting and analysis for finance and investors

Manage immigration and visa/work permit applications and relocation procedures

Lead and facilitate two rounds of layoffs

Manage a team of People Operations Managers

Partner with and advise 21 people managers (team leads to VP-/C-level and co-founders), the TA and L&D team

Conceptualize and execute the people strategy for the business unit to deliver targeted impact on organizational design and development

Shape the feedback culture, design and host 10 Performance and Growth Cycles across the organization

Foster future-focused leadership skills, host Leadership Bootcamp to coach first-time people managers

Serve as a sparring partner for the C-level in organizational communications

Facilitate quarterly Heartbeat Survey and respective employee engagement and retention insights/actions

Conduct compensation and benefits strategies and HR analytics

Hired as second person in the HR Operations team to help build stable and scalable HR processes and administer the company’s growth from 160 to 560+ employees across 70+ nationalities

Craft and manage the employee lifecycle including onboarding processes, contract, document and absence management, HRIS, labor law and occupational health and safety compliance

Onboarded 100 Customer Service employees in Q1 and Q2 of 2017 single-handedly

Lead and facilitate the company-wide monthly two-day onboarding event ‘Welcome Days’ with up to 56 participants

Lead pre-payroll for 450+ headcount and operational reporting for finance

Maintain the virtual share pool, conduct regular company-wide trainings, implement a virtual share tool and provide reports to investors, C-level and external auditors

Manage a team of HR working students and interns

Handle immigration and visa/work permit applications and relocation processes

Partner with and advise 10 people managers and workforce management of the Customer Service department (Associate Team Lead to Head of CS)

Conduct training sessions for people managers on labor law, working time act, virtual share program and payroll

Accomplish performance and feedback cycles and talent development for Customer Service

Execute multiple employee engagement and retention measures across Customer Service, contributing to a 200% year-over-year increase in staff tenure