Certified Product Owner | Manager

• Responsible for definition of user stories and definition of done for assigned line of product
• Lead scrum ream meetings from sprint planning to sprint retrospective to ensure timely product releases
• Track and report on scrum team velocity
• Act as the voice for the scrum team
• Work with Product Managers to support the planning cadence
• Create and maintain product release documentation and coordinate completion with product development team
• Support Product Manager activities throughout the lifecycle of a product release
• Maintain product usage, feature requests and core bugs metrics
• Work with sales to demo and discuss current and planned product solutions to current and prospective clients
• Colaborate with stakeholders to create the vision and backlog of the product

Product Manager for a pricing solution in a Agile team using SCRUM methodology, Jira and Confluence

• Manage product lifecycle from initial concept to development and go-live and further to enhancement and maintenance
• Sustain project scope, backlog prioritization, iteration planning and elaboration of user stories
• Define product requirements and ensure they address the customer use case
• Support the engineering team members by providing them with context on what has to be developed and why
• Drive product strategy and vision to deliver high quality products and/or features on schedule that meet the product needs and stakeholders' goals
• Provide feedback to technical parts involved in the software lifecycle to keep development priorities aligned with business needs
• Define business metrics for decisions making process related to further product enhancements
• Contribute to Objectives and Key Results definition and guide the product team to achieve them

• To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
• Owning and resolving problems and managing customer expectations throughout the Service Request life-cycle in accordance with global standards
• Maintaining product expertise within the team
• Reducing escalations
• Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
• Contributing to Knowledge Management content creation and maintenance
• Working with development on product improvement programs (testing, BETA programs, etc) as required
• Operating within Oracle business processes and procedures
• Respond and resolve customer issues within Key Performance Indicator targets
• Maintain an up-to-date and in-depth knowledge of new products released in the market for the supported area
• Ensure the timely completion of planned proactive tasks and Service Requests
• Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Request

2nd level support specialist

• Support for Oracle based applications (Oracle Forms, Reports and database objects)
• Analyse the issues reported by the customers according to priorities and offering solutions like workarounds, data correction scripts and proper usage of the application

Maintenance

• Analyse the issues reported by the customers, using the Incident and Problem management reporting tool and offer solutions that involve a software correction
• Searching, finding and solving application bugs in application interface (oracle forms and reports) and in the database (PL/SQL stored procedures, functions, triggers and so on)
• Write technical specifications according to the functional specification received from the client's demand organization
• Perform test scenarios and execute module tests for the changed package, form or reports in order to be ensure that the solution is fitted to the customer requirements
• Execute integrity tests for the changed package, form or report in order to ensure the overall functionality of the application flow
• Maintain a close contact with the first level support in order to deliver the needed solution for the country

• Working with AIX and Linux systems
• Working with ORACLE databases
• Working with HP Service Management for creating/resolving incidents and interactions
• Dealing with tickets and planned activities
• Installing/customizing patching, data correction patching, release patching
• First Level Support for customers from 15 countries worldwide
• Working with HP Quality Center for creating/resolving defects
• Prepare and make trainings for the new employees
• Create Documentations
• On request tasks execution
• Prepare tasks for maintenance
• Dispatcher role
• Event handling PreProduction. QA and Production
• Involved in 24*7 on call shifts

Attributes:

• I developed online applications for below websites
• Server maintenance
• Database administration

Company's websites:

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Attributes:

• Direct sales of vacuum cleaners