Cristian Toma
Product Owner
Erfahrungen
Aug. 2022 - Bis heute
2 Jahren 11 MonatenProduct Owner
Suvoda
- Responsible for definition of user stories and definition of done for assigned line of product
- Lead scrum ream meetings from sprint planning to sprint retrospective to ensure timely product releases
- Track and report on scrum team velocity
- Act as the voice for the scrum team
- Work with Product Managers to support the planning cadence
- Create and maintain product release documentation and coordinate completion with product development team
- Support Product Manager activities throughout the lifecycle of a product release
- Maintain product usage, feature requests and core bugs metrics
- Work with sales to demo and discuss current and planned product solutions to current and prospective clients
- Colaborate with stakeholders to create the vision and backlog of the product
Nov. 2021 - Aug. 2022
10 MonatenProduct Owner
Zitec
- Collaborate with stakeholders to craft vision and concept development of a product
- Take lead of scrum teams, defining product vision, roadmap, and growth opportunities, communicating with stakeholders throughout the project
- Take lead of scrum teams, defining product vision, roadmap, and growth opportunities, communicating with stakeholders throughout the project
- Work closely with product management/business teams to create and maintain a product backlog according to business value or ROI
- Plan and prioritize product feature backlog and development for the product
- Develop detailed product feature specifications and ensure they’re clearly understood by the development teams
- Assess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy
- Lead the product-release plans and set expectations for delivery of new functionalities
- Serve as the product ambassador internally and externally, sharing knowledge and answering questions related to the product
Dez. 2020 - Nov. 2021
1 JahrProduct Manager
METRO.digital
- Product Manager for a pricing solution in a Agile team using SCRUM methodology, Jira and Confluence
- Manage product lifecycle from initial concept to development and go-live and further to enhancement and maintenance
- Sustain project scope, backlog prioritization, iteration planning and elaboration of user stories
- Define product requirements and ensure they address the customer use case
- Support the engineering team members by providing them with context on what has to be developed and why
- Drive product strategy and vision to deliver high quality products and/or features on schedule that meet the product needs and stakeholders’ goals
- Provide feedback to technical parts involved in the software lifecycle to keep development priorities aligned with business needs
- Define business metrics for decisions making process related to further product enhancements
- Contribute to Objectives and Key Results definition and guide the product team to achieve them
Juni 2019 - Dez. 2020
1 Jahr 7 Monaten Rumänien
Business Analyst
METRO SYSTEMS Romania
- Understand the business user requirements for information, features, functions and communicate them to the rest of the application development team.
- Proactively communicate and collaborate with customers to analyze information needs and functional requirements and deliver the following as needed: Functional requirements (Customer Requirements Document), Test Cases, Screen and Interface designs, database design.
- Collaborate with developers, other departments (like data warehouse) and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs
- Be the liaison between the business units, development teams and support teams (located in different countries: Romania, Germany and China).
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Support the Project Managers/Product Owners in breaking down the solution into activities and provide effort estimates to make project budgets
- Owns the technical solution during the definition phase as well as delivery phase. Handling scope, risks, changes and customer expectations
Mai 2017 - Mai 2019
2 Jahren 1 MonateSenior Technical Support Engineer
Oracle
- To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
- Owning and resolving problems and managing customer expectations throughout the Service Request life-cycle in accordance with global standards
- Maintaining product expertise within the team
- Reducing escalations
- Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
- Contributing to Knowledge Management content creation and maintenance
- Working with development on product improvement programs (testing, BETA programs, etc) as required
- Operating within Oracle business processes and procedures
- Respond and resolve customer issues within Key Performance Indicator targets
- Maintain an up-to-date and in-depth knowledge of new products released in the market for the supported area
- Ensure the timely completion of planned proactive tasks and Service Requests
- Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Request
Mai 2016 - Mai 2017
1 Jahr 1 Monate Rumänien
Oracle Ops. Team Leader - Technical Support Analyst
METRO SYSTEMS Romania
- Ensuring that colleagues are fully motivated, monitored and measured in line with client needs and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.
- Preparing daily workloads for colleagues & coordinating the daily allocation of work using Kanban methods;
- Being involved in weekly meetings along with other DevOps leaders;
- Dealing with and resolving problems and issues which comes from client side;
- Being a substitute for the Scrum Master in daily meetings;
- Coordinating a shared team from Shanghai, along with a local team-leader;
- Motivating the team to achieve high standards;
- Mentoring and training up junior and new staff;
- Implementing new initiatives;
- Ensuring that all administrative and IT records are entered and updated correctly;
- Providing prompt and accurate information on individual performance;
- Involved in business and technical projects related to client needs, delivering analyses and providing continuously technical support.
Juli 2014 - Mai 2016
1 Jahr 11 Monaten Rumänien
Oracle Developer
METRO SYSTEMS Romania
- 2nd level support specialist
- Support for Oracle based applications ( Oracle Forms, Reports and database objects );
- Analyse the issues reported by the customers according to priorities and offering solutions like workarounds , data correction scripts and proper usage of the application.
- Maintenance
- Analyse the issues reported by the customers, using the Incident and Problem management reporting tool and offer solutions that involve a software correction;
- Searching, finding and solving application bugs in application interface ( oracle forms and reports ) and in the database ( PL/SQL stored procedures, functions, triggers and so on );
- Write technical specifications according to the functional specification received from the client's demand organization;
- Perform test scenarios and execute module tests for the changed package, form or reports in order to be ensure that the solution is fitted to the customer requirements;
- Execute integrity tests for the changed package, form or report in order to ensure the overall functionality of the application flow;
- Maintain a close contact with the first level support in order to deliver the needed solution for the country.
Mai 2013 - Juli 2014
1 Jahr 3 Monaten Rumänien
System Engineer Linux/Unix
METRO SYSTEMS Romania
- Working with AIX and Linux systems.
- Working with ORACLE databases.
- Dealing with high priority tickets and planned activities.
- Create/adjust scripts in SHELL. (Created scripts to help and increase performance for our colleagues that works on shifts)
- Working with TWS and creating necessary jobs. Scheduling software (TWS WebAdmin)
- Resolving incidents and defects by mail regarding transfer problems (ftp, sftp, connect direct), filesystem issues, crashed scripts.
- Prepare tasks for maintenance
- Process and solve critical situations in production environment.
- Working with HP Quality Center for creating/resolving defects.
Sept. 2011 - Mai 2013
1 Jahr 9 Monaten Rumänien
Application Administrator Linux/Unix and Database Administrator
METRO SYSTEMS Romania
- Working with AIX and Linux systems.
- Working with ORACLE databases.
- Working with HP Service Management for creating/resolving incidents and interactions.
- Dealing with tickets and planned activities.
- Installing/customizing patching, data correction patching, release patching
- First Level Support for customers from 15 countries worldwide.
- Working with HP Quality Center for creating/resolving defects.
- Prepare and make trainings for the new employees.
- Create Documentations
- On request tasks execution
- Prepare tasks for maintenance
- Dispatcher role
- Event handling PreProduction. QA and Production
- Involved in 24*7 on call shifts
Feb. 2011 - Juli 2011
6 MonatenBusiness Developer
Machteamsoft
- Business developer for sentimente.ro
- Creating new business layouts.
- Create new collaborations with third party companies.
- Improve site performance.
- Improve site features and creating new business elements.
Mai 2010 - Jan. 2011
9 MonatenPHP Programmer & IT Developer
Precision Media SRL
- I developed online applications for below websites.
- Server maintenance.
- Database administration.
Feb. 2010 - Apr. 2010
3 MonatenTrader Analyst
TELETRADE EUROPE
- Trader on international Forex market
März 2008 - Mai 2009
1 Jahr 3 MonatenSalesman
Kirby Company
- Direct sales of vacuum cleaners
Zusammenfassung
Certified Agile Product Owner with a record of building solid relationships based on delivering adapted solutions for various business applications. Going the extra mile to finalize diverse projects by choosing the best opportunities for the organizations, having a good understanding of business processes and the capability to translate them into software requirements.
I'm a friendly person-oriented to customer needs and flexible when it comes to offered solutions. I'm always prepared to face any challenges, and I enjoy being a strong team player that can work in different environments. Proven experience with Agile Methodologies with a high emphasis on SCRUM.
Proven experience in the area of Business Analysis, working directly with various stakeholders in gathering requirements to analyze, design and implement a designated software solution.
Sprachen
Rumänisch
Muttersprache
Englisch
Verhandlungssicher
Ausbildung
Okt. 2007 - Juni 2010
Academia de Studii Economice din București
Bachelor's degree · Computer Programming, Specific Applications · Bukarest, Rumänien
Zertifikate & Bescheinigungen
Certified Scrum Product Owner® (CSPO®)
Scrum Alliance
Change Management
Harvard Business Publishing
Coaching
Harvard Business Publishing
Developing Employees
Harvard Business Publishing
Feedback Essentials
Harvard Business Publishing
Finance
Harvard Business Publishing
Intercultural communication skills
Ascendis
Process Improvement
Harvard Business Publishing
Strategic Thinking
Harvard Business Publishing
Strategic Thinking
Team Leadership
Harvard Business Publishing
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