UX Writing / Content Strategy / Conversational AI

Current Career: Tech Storyteller, UX Writer & AI Enthusiast Kore.ai: Enhanced customer experiences via AI-driven conversational solutions in banking. Cariad: Innovated voice user interfaces for a leading car manufacturer's confidential AI Voice Assistant projects. Indeed: Elevated UX through strategic content for key job market platforms in Germany and the Netherlands. Tech Mahindra: Contributed to Telefonica's next-gen AI, refining language models and machine learning data for enhanced natural language processing. Microsoft: Steered Cortana's content in German, ensuring personality, quality, and linguistic precision while contributing to feature development and localization processes. Google: - As a UX Content Strategist, I redefined narratives for tech support and championed user-focused communication strategies. - As a Technical Writer, managed comprehensive support content for Google's internal platforms, incorporating AI chatbot dialogues and accessibility initiatives. Innogy: Directed UX writing and multilingual content strategy for Smart Home app, managing comprehensive scenario editing and help center development. Vodafone: - Reinforced brand consistency through content optimization and corporate language development. - Crafted user-centric copy and established UX standards for mobile interfaces, including video localization. Deutsche Telekom: Merged cognitive psychology insights with human-centered design to formulate a core wording and tonality guide, aligning with brand identity. Early Career: Creative Catalyst in Writing & Advertising Creation Club: Generated compelling content for multimedia platforms, from campaign slogans to program conceptualization. ProSiebenSat.1 & RTL Television: Crafted engaging promotional content and narrative strategies for major TV programs and marketing campaigns. Freelance Copywriter (Various Agencies): Created impactful narratives for top-tier clients, including the conception of DHL's enduring slogan, 'We move the world'. Comedy Writer/Screenwriter: Authored witty scripts and treatments for television and film. Awards: 1 ADC, 1 Shark, 3 Eyes-and-Ears, 6 Promax. Skills & Talents: - Storytelling & Wordsmithery - UX Writing & Content Strategy - Conversational AI & Voice UI Design - Multilingual Content Localization - Creative Copywriting & Brand Development - Cognitive Psychology in Human-Centered Design