Suneil Chetlur

Directed end-to-end delivery & operational readiness of a large enterprise-ordering/BSS platform; established sustainable operational models post-launch.

Defined multi-tenant transition architecture, release governance, and operating mechanisms.

Rolled out standardized processes, delivery playbooks, and governance cadences for both onshore and offshore teams improving predictability and throughput.

Created KPI dashboards enabling data-driven improvements and quality uplift.

Served on the leadership team responsible for scaling international digital services operations, delivering recurring, high-quality service for complex analytics and automation platforms across multiple geographies including Orange Belgium & Spain, Drei Austria, T-Mobile EU, and KPN Netherlands.

Directed multi-country engineering and service delivery teams, overseeing operational workflows, customer-facing delivery processes, platform adoption, and end-to-end service performance.

Acted as the primary executive interface for enterprise customers, aligning operational delivery with platform capabilities and customer value objectives through structured communication, governance, and continuous improvement cycles.

Led operational transformation initiatives across business units, implementing standardized processes, automated workflows, and data-driven operating models that improved service quality, reduced operational overhead, and increased delivery predictability.

Managed a portfolio of AI/ML-enabled operational improvement programs focused on automating manual processes, optimizing service operations, and increasing accuracy in recurring data outputs.

Led end-to-end redesign of customer experience and operational workflows using industry-standard process frameworks, creating streamlined customer journeys aligned to modern SaaS delivery principles.

Introduced data-driven monitoring and operational analytics to improve service visibility and support proactive issue management across enterprise stakeholders.

Led cross-functional product development teams and coordinated with vendors and partners to manage customer deployments, deliver end-to-end digital transformation programs, and drive organizational transformation for telecom clients.

Wind Tre, Italy: Directed delivery and operational readiness of a €10M+ enterprise SaaS platform implementation, led multi-phase implementation cycles, managed go-to-market readiness, introduced operational governance structures, chaired executive steering committees, and reinforced platform stability.

Millicom Group, LATAM: Orchestrated a €25M digital transformation across five countries, increased ARPU by 14%, reduced IT overhead by 8%, built a 60+ member nearshore delivery hub, implemented collaboration models, and led regional change management initiatives.

VEON Group, Ukraine, Bangladesh, Pakistan: Designed and delivered greenfield and scale strategies, and created business roadmaps in collaboration with C-suite executives to align transformation with long-term business goals.

Led global Salesforce.com implementations and business-specific CRM rollouts for multiple business units, coordinating vendors and SI partners.

Managed change management initiatives, including conducting extensive business user training across the organization.