Sourcing, Procurement, Outsourcing, Contract- & Vendormanagement, Transition, Consultancy, Contracting, Projectmanagement

HZPC started in 2020 with a large IT project to improve its IT architecture and landscape. Subsequently, to modernize its processes, methods and apply new IT software functionalities to optimize its supply chain. As part of this transition, a new ERP Cloud application should also be purchased for its Industry: Food & Beverage & Trading.

• Define Project Planning and Execution, RFx, Tender, Contracting, Pre-award and Post Award Contract Management, Service & Deliver Management, Risk management.
• Market research ERP Solutions: Longlist 150 Suppliers to shortlist 7 Suppliers; on platform MS Azure, AWS or Oracle.
• Solutions: MS Dynamics 365, Jeeves, Sap Hana / Business by Design, Enterprise One, NetSuite, Infor ERP, Info Cloud Suite for RFI.
• Composing an RFP: Project scope, Contract & Common Deal Principles, Scripts & Demos.
• Tender & selection en evaluating in Negometrix.
• Demo’s: Top 3 ERP Suppliers. Evaluation and advice ERP Steerco. (OGSM Methodology)
• Select preferred supplier: negotiations and award.
• Contracting: Umbrella-, License-, Project Implementation-, Service & Delivery Agreement.

Eneco decided in 2018 to centrally control its IT activities. A new organizational structure has been set up in collaboration with Andersen MacGyver. The new Tactical Partner Management department was established with reference to this transition program. Objective: to manage contractual relationships with the Outsourcing Partner and strategic-tactical IT service providers.

• Manage and guide a team of Tactical Partner Managers.
• Member of the BTO Management Team to run the daily business.
• Set up an OGSM plan for the next 6-12 months.
• Developing a methodology to determine Tier 1, 2,3 and 4 service providers.
• Selecting low risk - low value service providers. Objective: operation PO’s and invoicing process will be managed on a lower level in the organization.
• Develop a competence & skill model for the members of TMP.
• Optimize the chain process in collaboration with Purchasing.
• Teambuilding meetings TMP & Procurement, recruiting new Tactical Partner Managers.

Support all UMC’s (hospitals) at Groningen, Amsterdam, Utrecht, Leiden, Rotterdam, Maastricht with a sourcing & contracting strategy “Servers & Storage” to develop synergy and define / implement the right contracting documents in fase I. (Tender process). Guide several temporary teams: Advisory Services, Hard-& Software, Cloud services, Helpdesk & Support, Technical & Operational Management and Procurement with preparing of all the needs / documents.

• Chairman of the temporary teams.
• Manage the process & teams to deliver the right documents for a Framework Agreements, separate Agreements, SLA’s, DAP, DFA and user cases.
• Advise the Procurement departments and the business lines about Terms & Conditions, Service Management and Contract Life Cycle Management.
• Support the team to develop the right strategy in relation with the scope.

As part of the Transition ICT Central at KPN, I am responsible for the transition (on boarding) of the IT Vendor Comarch of Poland to the new department NIO ICTM Business Application Market. Comarch is with her SaaS solution end to end responsible for the billing suite for mobile & permanent connections, mms, mobile, applications, the back office and data storage for KPN Business Clients.

• On boarding Transition Plan (Roadmap 2016 with focus on Finance, IT Management, Contract Life Cycle, Business Improvements, Processes, Stakeholder Management and Business Controls).
• Implement controls to manage Opex and Capex spend.
• Implement a Governance Model, Stakeholder Management and Escalation Matrix.
• Service Delivery Management: Improvements SLA, KPI’s and reporting.
• Guide Assurance (SOC-2) & Compliance plans.
• Implement Contract Life Cycle Management and define commercial improvements.
• Guide security controls, policies and plans.
• Responsible for Quotations & Proposals, Contract Changes, and guide negotiations.
• Overall responsible within KPN for all Comarch’s business activities (Single Point of Contact).
• Develop with the Manager a department year plan.
• Implement SharePoint Comarch as communication platform for the operations, store and share data.
• Responsible for workshops, assessments, and business improvements (chain optimization).

FrieslandCampina (FC) decided in Q2-2014 to outsource SAP TAM (Technical Application Management) and FAM (Functional Application Management). The Metri Group selected by “Fast Track” and “Best Value Procurement” the Vendors. Capgemini India is selected as the new Outsourcing Partner until 2018.

Responsibilities & Deliverables of the Outsourcing Agreement Right Sourcing – Application Management:

• Selection & evaluating process between Infosys & Capgemini as future Partner.
• Lead the last part of the negotiations of the Umbrella Agreement and existing Schedules.
• Finalize the SLA’s, KPI’s and Service Credit Mechanism conditions and implement the plans with stakeholders and work out the Contract obligations.
• Implement OLA’s between Capgemini, T-Systems and Fujitsu.
• HR Staff Transfer FC employees Malaysia & The Netherlands: negotiations, finalize the Agreements.
• Implement the Governance structure for the Transition period and the retained FC organization.
• Track & trace and solve all contractual and commercial issues during the Transition and Transformation.
• Managing several tracks of the transition activities during the Due Diligence, Transition and Transformation period.
• Implement a roadmap with all contractual obligations for tactical and strategic Contract- & Vendor Partner Management.
• Implement a Finance control mechanism for Contract Life Cycle Management.
• As Single Point of Contact during the Transition: implement improvements related to the Outsourcing Agreement.

Consultancy & advisory to the Manager Contract & Supplier Management:

• Support the department to define a strategy and plans to improve Contract Management.
• Define the roadmap Contract Management 2015-2016: standards, cost & value drivers, portfolio reductions, Contract Life Cycle improvements.

Operations Datacenters & Networks The IT Division (ITM&S) serving global services for ASML, 60 locations. The ICT infrastructure is mission-critical for ASML daily operation. ITM&S is striving for operational excellence by implementing extensive improvement programs to boost quality and reliability. One of the programs is outsourcing all connectivity activities to the partner Dimension Data. These outsourced services consist the commodity of WAN, user LAN, Datacenters LAN, and perimeter services worldwide. As a Transition Manager, I manage this outsourcing programme on strategic-tactical level.

Deliverables:

• Knowledge transfer between ASML & Dimension Data including people transfer.
• Brake Fix Support: Service Desk Integration, Service Operation Manual, Incident Management Process.
• Implement the Governance between ASML Operations DC & Networks and Dimension Data.
• Service Level Agreements for DC LAN and WAN.
• Change Management (Processes & Procedures).
• Service Reporting Dashboard for Incident Management, Invoicing & Spend analyses, and Quotes.
• Service Integration Management.
• Implement the process Business Request – Quotation – Evaluation – Approval – Invoicing.

Responsibilities:

• Managing the Connectivity Project Roadmap.
• Approving Purchasing Requests, evaluation & approval.
• Budget & Invoicing Control Datacentres & Networks.
• Progress meetings department DC & Networks and Dimension Data.
• Problem solving and Demand & Supply for the outsourcing program.
• Communication plan worldwide ASML shareholders.
• Vendor Management.

• Review and analyse an existing Global Agreement of a Tier 1 Service Provider to make a proposal with commercial improvements.
• Defining quality points, opportunities for cost savings, defining Key Performance Indicators, remove non-contract related matters, contract improvements to measure performance, define strategic direction.
• Establishment of an advisory for the MT; the report will be a guidance for the IT department to define the sourcing strategy for the next 3 years.

• Responsible for the sales & marketing activities in the Benelux.
• Develop a sales & marketing plan ‘Cloud Storage Solutions’ for the top 25 companies in the Benelux. Targets: top 3 Telecom and internet providers.
• Set up different types of pricing / selling strategies for the Cloud Products.

Responsible for all daily (out)sourcing and procurement activities (offshore related) on behalf of the ONEGas department at Shell. Responsible for the total contract value (€ 700 mln.) of the EPCM Integrated Service Contractor AJS (Amec-Jacobs-Stork). It concerns the outsourcing of projects, engineering, maintenance services and modifications.

• Participant SCM to set up and implement a program with significant improvements for Supply Chain, Contract Management, Procurement, Logistics, Processes, Policy, Quality, Performance and HSSE to be compliance with the guidelines of Shell EP 13.
• Participate as chairman-secretary in structural meetings between NAM - Shell EPE and the Integrated Service Contractors Supply Chain representatives how are working for Shell EPE Europe.
• Developed a SCM Plan, Commodity plans and a control framework for Shell ONEGas SCM department to manage tenders, procurement plans and contracts.
• Implementation of Sub-Contracting (top 20 suppliers) at the contractor AJS: cost savings with more than 10% at the Sub-Contractors.
• Guide the SCM department of the contractor AJS with draw up Contract Management plans for the most important 20 Sub-Contractors for AJS.
• Guide & monitor an Integrated Cost Reduction Program: reduce the cost with 10% by the contractor AJS organizations in NL & UK and decrease the AJS SCM staff with 10 %.
• Execute the ICP-2 CRO tracker (Cost Reduction Operations) for Procurement, Logistic, Warehouse, and all existing Contracts. (saving potential € 13 mln.)
• Responsible for Contract issues and resolving disputes & claims of the AJS Agreement.
• Lead progress meetings with AJS Supply Chain Management and Contract Management departments.
• Reduce the generic Purchase Orders in SAP, reduction in orders and commands that have no PO’s. Set up a monthly reporting for Procurement in NL & UK to control all RFP’s concerning strategy, vendor selection, tender board proposals and commercial issues how must be approved by SCM ONEGas.
• Set up a reporting program to control the process Procure to Pay and Request to Pay.
• Deliver E & M Production SCM contribution to maintain minimum 90/90 RtP performance for Production Directorate.
• Analyse and ensure follow-up of global SAP RtP reporting e.g.:
• Early warning reports.
• E-Approval reports.
• Sox Compliance reports.

• Travelling in the USA.
• Building a street custom bike in a Penz frame with a Harley Davidson performance engine.

• Guide and lead a temporary project team to develop a uniform Procurement Process with polic ies, guidelines, templates in the form of a Procurement handbook for ING OPS & IT Procurement NL to integrate the departments of Nationale Nederlanden, Postbank, RVS and IBN.

• Implement a Procurement Business Process Model from ‘Application form Client <> set up a Contract’

• Draw up an activity plan and handbook to start with a new department and program: Vendor Management.

• Draw up a manual Portfolio Analysis (Procurement Targeting) and Risk Management to locate strategic & tactical vendors to manage the relationships.

• Implement the policy, procedures, guidelines, performance models, segment plans and vendor factsheets and relationship management models for Vendor Management.

• Define and draw up with other team members the most important Category and Commodity plans: IT Infrastructure Hardware-Software-Business Applications, Telecommunication, Marcom, HR, Business Specific and Facilities & Infrastructure.

• Execute Vendor Management for:

• NCR Nederland: cash dispensers Europe

• Siemens Nixdorf: cash dispensers Europe

• SLTN Group (Business Partner IBM): software, hardware and storage Realize savings, manage the relations, reduce the number of vendors, dissolve claims, disputes & Escalations, control the expenses & invoices and develop commodity plans.

• Worked as a temporary Transition Consultant in the reorganization project IS Alignment: bring all activities related to application development, application management and customers IT chain in new IS domains from a decentralized to a centralized organization. It concerns 1200 ING employees, including services and Agreements.

• Developed tasks and targets and structure the department Vendor Management related to the top 35-50 vendors.

• Identify all the existing Contracts and task packages, new and running projects at the vendors.

• Analyse all the expenses, the turnover, the invoices related to a Contract.

• Single Point of Contact: guide & manage the vendor, new strategy by vendor, qualification & performance measuring.

• Identify the segments (portfolio) at the ING labels where the vendor delivers her goods and services.

• Develop category plans for hardware, software and other (out)sourcing activities to support the Procurement departments.

• Draw up a part of the program Software Asset Management, Licenses & Maintenance Mainframe, Midrange & Storage with as objective to save € 35 mln. and decreases the number of vendors and Contracts.

• Support the Emeritor organization to build the Procurement Maturity Model.
• Set up and execute a Contract Management training for candidates in Belgium.
• Work as a non-resident consultant at ING ITC to set up a new Procurement Department and support internal clients, project leaders and departments with sourcing strategies and draw up Contracts.
• Support and advice internal ING project leaders with contracting scope for hardware and software (sourcing phase RFI - RFP - Contract). Total spend to Vendors were € 40 mln. and the savings were about € 8,5 mln. (Vendors: IBM, Getronics Infra Solutions, Brocom, Baltimore, Hitachi, Atos Origin, SAS, Info Products.)

• Responsible for all contracting-out, commercial and tender activities of the chemical desulphurization GZI plant the Emmen. (goods & services, maintenance E-I-M, new projects) with using the EPC MEGL Contractor as preferred in combination with local & frame agreements.
• Contract focal point for the EPC MEGL Contract (Maintenance Engineering Gas Land) and NAM/Shell Frame Agreements.
• Develop & maintain the Contract Management plan for the EPC contractor Tebodin (NAM Gas Land).
• Develop new maintenance agreements for Foxboro, Bukom and OBD.
• Portfolio analyses and contract strategy implemented for Contractors / Vendors with low spend indication.
• Contracting & Procurement integration project: set up Contracting Procurement Council structure for Market Intelligence.
• Member of the Contracting & Procurement IT workgroup: building the interfaces for several IT programs and platform to exchange information about finance, operating and procurement.

Supervision and guide shutdowns and plant stops for maintenance, electrical and instrumentation programs and inspections.

• Team member new (engineering) projects: several (cool) compression projects and modifications for the gas field installations.
• Responsible for the gas production, operations and start-ups of several standard & king size clusters.
• Experience with freon cooling techniques, ASD testing, start-up new gas plants, well stimulations and gas production testing. Speciality: modify the maintenance software program for EMI & JOG instructions to improve the maintenance programs (cost control) for planners & contractors.