Patrick Zemp - IT Project Manager Operations Processes

Münsingen, Switzerland

Experience

Oct 2021 - Apr 2022

7 months

Bucharest, Romania

IT Project Manager Operations Processes

Genpact

Project management & Technical Account Manager for major clients (Heineken, Kraft Heinz, CWT) – 450 FTEs.
Selection and management of IT service providers for the entire project of each account.
Coordination of the overall IT environment (implementation, rollouts, etc.).
Interface between the operations team and IT (offshore center in India).
Transition of the organization to a Scrum way of working.

Jan 2020 - Oct 2021

1 year 10 months

IT Consultant (Senior Service Desk Engineer)

Wipro

Client: Daimler.
Establishment and co-design of a 40-person service desk team.
Training and onboarding of new team colleagues.
Documentation of the user guide for SNOW.

Jun 2018 - Dec 2020

1 year 7 months

Bern, Switzerland

Operations & IT Operations Project Management, IT Project Manager

Inselgruppe Bern (Department of Intensive Care, Emergency Medicine, Anesthesiology)

Project management of the laboratory system.
User training.
Creation of documentation after project completion.
Budget planning during project planning.
Coordination planning with the external 1st level support in Hungary (T-Systems).

Sep 2014 - Jun 2018

3 years 10 months

Bern, Switzerland

IT Project Manager / Various Practices in Project Management Methodology

Hirslanden Bern

Project management of the Windows 7 rollout including planning and execution for the entire Bern site (850 laptops & PCs).
Project management of the dictation management system including planning, training, and overseeing the entire execution (project budget planning & administration) – collaboration with DFC Systems GmbH.
Review of financial statements, IT controls, business process analyses, internal control systems, and the IT environment.
Creation of rollout plans for implementation.
Project management including implementation of laboratory systems in collaboration with Sysmex, Siemens, Labcenter, etc.
Training users on the complete IT infrastructure.
Full project management and execution of the lab IT infrastructure.

Aug 2011 - Aug 2014

3 years 1 month

Bern, Switzerland

Part-time IT Training: Computer Scientist with Federal Diploma

IBM Switzerland

Training at GIBB – Bern (part-time).
1st & 2nd level support.
Project management.
Inventory management.
Onsite support.

Germany

Hybrid

SAFe (Hybrid) Scrum Master

Projects 12/2022 – 03/2022 – 12/2022 SAP S/4HANA Implementation – Healthcare, Bavaria
Establishment and management of a high-performing Agile Release Train (ART) with up to 250 project participants.
Agile SAFe project management & methodological leadership of the Scrum teams for the SAP S/4HANA program.
Development of the organizational structure and processes based on a scaling agile framework in line with SAFe 5.1.
Program-level consulting.
Scrum coaching for the entire program.
Coaching of product management and product owners in product backlog management, program increment planning, and requirement management.
Direct support for program management in requirements management and agile sprint management systems.
Setup and harmonization of release train tools according to SAFe, considering JIRA / BigPicture, SAP Activate, and SAP Focused Build.
Mentoring Scrum teams on agile best practices, sprint management, and the agile mindset.
Governance management / status reporting / impediments management.
Excellent knowledge of agile methodology, SAFe certifications (planned for February: SAFe SA).
Excellent verbal and written communication skills, including effective interaction with VP-level and below.
Strong facilitation skills (English).
Knowledge and proven skills in agile project management.
Desired knowledge of Scrum, Lean, Kanban, SAFe methods.
Solid experience with complex application development projects.
Strong agile mindset and commitment to agile and lean practices, serving as a role model and coach for others.
Ability to get things done without formal authority.
Proven adaptability.
Multitasking ability in a fast-paced environment, coordinating across multiple teams and supporting follow-up activities.
Technologies: SAP S/4HANA (all modules), SAP Solution Manager, SAP Focused Build, JIRA / BigPicture, Confluence, Concept Board, Miro.

Nuremberg, Germany

SAFe Community Scrum Master

SAP S/4HANA Greenfield Implementation – Automotive, Nuremberg
Agile SAFe project management & methodological leadership as Scrum Master of a Scrum community (3 Scrum teams, 26 FTEs).
Sprint management and maintenance of user stories in JIRA and the SAP SolMan system.
Coaching of POs in backlog documentation in SAP Solution Manager and JIRA.
Agile project delivery with Focused Build for SAP Solution Manager, Open SAP.
Facilitation of dailies, reviews, retrospectives, and planning sessions.
Harmonization of data in JIRA and SAP Solution Manager.
Creation of enablement sessions, training teams in the practical use of JIRA and SAP Solution Manager (including SAP Focused Build).
Monitoring test progress across various test phases via SAP Solution Manager.
Recording, tracking, and maintenance of impediments and project risks within the Scrum community.
Planning, facilitation, and documentation of SME workshops to resolve blockers.
Maintenance and analysis of sprint reporting to achieve increment progress.
Technologies: SAP S/4HANA (all modules), SAP Cloud Solutions, SAP Solution Manager, SAP Focused Build, RetroTool, JIRA / BigPicture, Confluence, Concept Board, Mentimeter.