Patrick Zemp

IT Project Manager Operations Processes

Münsingen, Switzerland

Experience

Oct 2021 - Apr 2022
7 months
Bucharest, Romania

IT Project Manager Operations Processes

Genpact

  • Project management & Technical Account Manager for major clients (Heineken, Kraft Heinz, CWT) – 450 FTEs.
  • Selection and management of IT service providers for the entire project of each account.
  • Coordination of the overall IT environment (implementation, rollouts, etc.).
  • Interface between the operations team and IT (offshore center in India).
  • Transition of the organization to a Scrum way of working.
Jan 2020 - Oct 2021
1 year 10 months

IT Consultant (Senior Service Desk Engineer)

Wipro

  • Client: Daimler.
  • Establishment and co-design of a 40-person service desk team.
  • Training and onboarding of new team colleagues.
  • Documentation of the user guide for SNOW.
Jun 2018 - Dec 2020
1 year 7 months
Bern, Switzerland

Operations & IT Operations Project Management, IT Project Manager

Inselgruppe Bern (Department of Intensive Care, Emergency Medicine, Anesthesiology)

  • Project management of the laboratory system.
  • User training.
  • Creation of documentation after project completion.
  • Budget planning during project planning.
  • Coordination planning with the external 1st level support in Hungary (T-Systems).
Sep 2014 - Jun 2018
3 years 10 months
Bern, Switzerland

IT Project Manager / Various Practices in Project Management Methodology

Hirslanden Bern

  • Project management of the Windows 7 rollout including planning and execution for the entire Bern site (850 laptops & PCs).
  • Project management of the dictation management system including planning, training, and overseeing the entire execution (project budget planning & administration) – collaboration with DFC Systems GmbH.
  • Review of financial statements, IT controls, business process analyses, internal control systems, and the IT environment.
  • Creation of rollout plans for implementation.
  • Project management including implementation of laboratory systems in collaboration with Sysmex, Siemens, Labcenter, etc.
  • Training users on the complete IT infrastructure.
  • Full project management and execution of the lab IT infrastructure.
Aug 2011 - Aug 2014
3 years 1 month
Bern, Switzerland

Part-time IT Training: Computer Scientist with Federal Diploma

IBM Switzerland

  • Training at GIBB – Bern (part-time).
  • 1st & 2nd level support.
  • Project management.
  • Inventory management.
  • Onsite support.
Germany
Hybrid

SAFe (Hybrid) Scrum Master

  • Projects 12/2022 – 03/2022 – 12/2022 SAP S/4HANA Implementation – Healthcare, Bavaria
  • Establishment and management of a high-performing Agile Release Train (ART) with up to 250 project participants.
  • Agile SAFe project management & methodological leadership of the Scrum teams for the SAP S/4HANA program.
  • Development of the organizational structure and processes based on a scaling agile framework in line with SAFe 5.1.
  • Program-level consulting.
  • Scrum coaching for the entire program.
  • Coaching of product management and product owners in product backlog management, program increment planning, and requirement management.
  • Direct support for program management in requirements management and agile sprint management systems.
  • Setup and harmonization of release train tools according to SAFe, considering JIRA / BigPicture, SAP Activate, and SAP Focused Build.
  • Mentoring Scrum teams on agile best practices, sprint management, and the agile mindset.
  • Governance management / status reporting / impediments management.
  • Excellent knowledge of agile methodology, SAFe certifications (planned for February: SAFe SA).
  • Excellent verbal and written communication skills, including effective interaction with VP-level and below.
  • Strong facilitation skills (English).
  • Knowledge and proven skills in agile project management.
  • Desired knowledge of Scrum, Lean, Kanban, SAFe methods.
  • Solid experience with complex application development projects.
  • Strong agile mindset and commitment to agile and lean practices, serving as a role model and coach for others.
  • Ability to get things done without formal authority.
  • Proven adaptability.
  • Multitasking ability in a fast-paced environment, coordinating across multiple teams and supporting follow-up activities.
  • Technologies: SAP S/4HANA (all modules), SAP Solution Manager, SAP Focused Build, JIRA / BigPicture, Confluence, Concept Board, Miro.
Nuremberg, Germany

SAFe Community Scrum Master

  • SAP S/4HANA Greenfield Implementation – Automotive, Nuremberg
  • Agile SAFe project management & methodological leadership as Scrum Master of a Scrum community (3 Scrum teams, 26 FTEs).
  • Sprint management and maintenance of user stories in JIRA and the SAP SolMan system.
  • Coaching of POs in backlog documentation in SAP Solution Manager and JIRA.
  • Agile project delivery with Focused Build for SAP Solution Manager, Open SAP.
  • Facilitation of dailies, reviews, retrospectives, and planning sessions.
  • Harmonization of data in JIRA and SAP Solution Manager.
  • Creation of enablement sessions, training teams in the practical use of JIRA and SAP Solution Manager (including SAP Focused Build).
  • Monitoring test progress across various test phases via SAP Solution Manager.
  • Recording, tracking, and maintenance of impediments and project risks within the Scrum community.
  • Planning, facilitation, and documentation of SME workshops to resolve blockers.
  • Maintenance and analysis of sprint reporting to achieve increment progress.
  • Technologies: SAP S/4HANA (all modules), SAP Cloud Solutions, SAP Solution Manager, SAP Focused Build, RetroTool, JIRA / BigPicture, Confluence, Concept Board, Mentimeter.

Languages

German
Native
English
Advanced

Education

Aug 2011 - Aug 2014

GIBB

Federal Diploma in Computer Science · Computer Science · Bern, Switzerland

Certifications & licenses

Agile Project Delivery with Focused Build for SAP Solution Manager

Open SAP

ITIL V3

Introduction to ABAP in the Cloud

Open SAP

PSM I (Professional Scrum Master)

PSM II (Professional Scrum Master)

PSPO I (Professional Product Owner)

SAFe SA (SAFe 6.0 Scaled Agilist)