Patrick Z. - IT Project Manager Operations Processes

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Münsingen, Switzerland

Experience

Oct 2021 - Apr 2022

7 months

Bucharest, Romania

IT Project Manager Operations Processes

Genpact

Project management & Technical Account Manager for major clients (Heineken, Kraft Heinz, CWT) – 450 FTEs.
Selection and management of IT service providers for the overall project of each account.
Coordination of the entire IT environment (implementation, rollouts, etc.).
Interface between the operations team and IT (offshore center in India).
Transition of the organization to Scrum way of working.

Jan 2020 - Oct 2021

1 year 10 months

IT-Consultant (Senior Servicedesk Engineer)

Wipro

Client: Daimler.
Setup and design of a 40-person service desk team.
Training and mentoring of new team members.
Documentation of the user guide for SNOW.

Jun 2018 - Dec 2019

1 year 7 months

Bern, Switzerland

Operations & Maintenance Project Management, IT Project Manager

Inselgruppe Bern (Fachbereich Intensivmedizin, Notfallmedizin, Anästhesiologie)

Project management of the lab system.
User training.
Creation of documentation after project completion.
Budget planning in project planning.
Coordination planning with external 1st level support in Hungary (T-Systems).

Sep 2014 - Jun 2018

3 years 10 months

Bern, Switzerland

IT Project Manager / Various Practices in Project Management Methodology

Hirslanden Bern

Project management of the Windows 7 rollout including planning and execution across the entire Bern site (850 laptops & PCs).
Project management of dictation management including planning and training and support throughout execution (project budget planning & administration) – in collaboration with DFC Systems GmbH.
Review of financial statements, IT controls, business process analysis, internal control system, and the IT environment.
Creation of rollout plans for implementation.
Project management including implementation of lab systems, in collaboration with Sysmex, Siemens, Labcenter, etc.
Training users on the entire IT infrastructure.
End-to-end project management and execution of the lab IT infrastructure.

Aug 2011 - Aug 2014

3 years 1 month

Bern, Switzerland

Part-time IT Training: IT Specialist with Federal Diploma

IBM Schweiz

Training at GIBB – Bern (part-time).
1st & 2nd Level Support.
Project management.
Inventory Management.
Onsite Support.

Germany

Hybrid

SAFe (Hybrid) Scrum Master

Projects 12/2022 – 03/2022 – 12/2022 SAP S/4HANA implementation – Healthcare, Bavaria
Setup and management of a high-performing Agile Release Train (ART) with up to 250 project participants.
Agile SAFe project management & methodological leadership of the Scrum teams for the SAP S/4HANA program.
Design of the organizational structure and processes based on a scaling agile framework following SAFe 5.1.
Consulting at the program management level.
Scrum coaching for the entire program.
Coaching product management and product owners in product backlog management, program increment planning, and requirement management.
Direct support to program management on requirement management and agile sprint management systems.
Setup and harmonization of release train tools according to SAFe, including JIRA / BigPicture, SAP Activate, and SAP Focused Build.
Mentor for Scrum teams on agile best practices, sprint management, and agile mindset.
Stakeholder management / status reporting / impediment management.
Strong knowledge of agile methodology, SAFe certifications (planned for February (SAFe SA)).
Excellent verbal and written communication skills, including the ability to interact effectively with VP level and below.
Strong facilitation skills (English).
Knowledge and proven skills in agile project management.
Desired knowledge of Scrum, Lean, Kanban, SAFe methodologies.
Solid experience with complex application development projects.
Strong agile mindset and commitment to agile and lean practices, serving as a role model and coach to others.
Ability to get things done without authority.
Proven adaptability.
Multitasking ability in a fast-paced environment, coordinating across multiple teams and supporting follow-up tasks.
Technologies: SAP S/4HANA (all modules), SAP Solution Manager, SAP Focused Build, JIRA / BigPicture, Confluence, Concept Board, Miro.

Nuremberg, Germany

SAFe Community Scrum Master

SAP S/4HANA greenfield implementation – Automotive, Nuremberg
Agile SAFe project management & methodological leadership as Scrum Master of a Scrum community (3 Scrum teams, 26 FTEs).
Sprint management and maintenance of user stories in JIRA and SAP SolMan system.
Coaching POs on backlog documentation in SAP Solution Manager and JIRA.
Agile Project Delivery with Focused Build for SAP Solution Manager, Open SAP.
Facilitating dailies, reviews, retros, and planning sessions.
Harmonization of data in JIRA and SAP Solution Manager.
Creation of enablement sessions, training teams in practical use of JIRA and SAP Solution Manager (including SAP Focused Build).
Monitoring test progress during various test phases via SAP Solution Manager.
Capturing, tracking, and maintaining impediments and project risks within the Scrum community.
Planning, facilitating, and documenting SME workshops to resolve blockers.
Maintaining and analyzing sprint reporting to achieve increment progress.
Technologies: SAP S/4HANA (all modules), SAP cloud solutions, SAP Solution Manager, SAP Focused Build, RetroTool, JIRA / BigPicture, Confluence, Concept Board, Mentimeter.