Project management & Technical Account Manager for major clients (Heineken, Kraft Heinz, CWT) – 450 FTEs.
Selection and management of IT service providers for the entire project of each account.
Coordination of the overall IT environment (implementation, rollouts, etc.).
Interface between the operations team and IT (offshore center in India).
Transition of the organization to a Scrum way of working.
Jan 2020 - Oct 2021
1 year 10 months
IT Consultant (Senior Service Desk Engineer)
Wipro
Client: Daimler.
Establishment and co-design of a 40-person service desk team.
Training and onboarding of new team colleagues.
Documentation of the user guide for SNOW.
Jun 2018 - Dec 2020
1 year 7 months
Bern, Switzerland
Operations & IT Operations Project Management, IT Project Manager
Inselgruppe Bern (Department of Intensive Care, Emergency Medicine, Anesthesiology)
Project management of the laboratory system.
User training.
Creation of documentation after project completion.
Budget planning during project planning.
Coordination planning with the external 1st level support in Hungary (T-Systems).
Sep 2014 - Jun 2018
3 years 10 months
Bern, Switzerland
IT Project Manager / Various Practices in Project Management Methodology
Hirslanden Bern
Project management of the Windows 7 rollout including planning and execution for the entire Bern site (850 laptops & PCs).
Project management of the dictation management system including planning, training, and overseeing the entire execution (project budget planning & administration) – collaboration with DFC Systems GmbH.
Review of financial statements, IT controls, business process analyses, internal control systems, and the IT environment.
Creation of rollout plans for implementation.
Project management including implementation of laboratory systems in collaboration with Sysmex, Siemens, Labcenter, etc.
Training users on the complete IT infrastructure.
Full project management and execution of the lab IT infrastructure.
Aug 2011 - Aug 2014
3 years 1 month
Bern, Switzerland
Part-time IT Training: Computer Scientist with Federal Diploma