Oliver Kaufmann - IT-Consultant

Q: Where is Oliver based?

Oliver is based in Taunusstein, Germany .

Q: What languages does Oliver speak?

Oliver speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Oliver have?

Oliver has at least 18 years of experience. During this time, Oliver has worked in at least 16 different roles and for 12 different companies . The average length of individual experience is 1 year and 2 months . Note that Oliver may not have shared all experience and actually has more experience.

Q: What is Oliver's latest experience?

Oliver's most recent position is IT-Consultant at FORMAT Software .

Q: What companies has Oliver worked for in recent years?

In recent years, Oliver has worked for FORMAT Software .

Q: Which industries is Oliver most experienced in?

Oliver is most experienced in industries like Information Technology (IT) , Insurance , and Professional Services . Oliver also has some experience in Manufacturing , Retail , and Energy .

Q: Which business areas is Oliver most experienced in?

Oliver is most experienced in business areas like Customer Service , Sales , and Information Technology (IT) . Oliver also has some experience in Finance , Project Management , and Human Resources (HR) .

Q: Which industries has Oliver worked in recently?

Oliver has recently worked in industries like Information Technology (IT) .

Q: Which business areas has Oliver worked in recently?

Oliver has recently worked in business areas like Information Technology (IT) and Project Management .

Recommended expert

Taunusstein, Germany

Experience

Mar 2019 - Nov 2022

3 years 9 months

Dreieich, Germany

IT-Consultant

FORMAT Software

Experienced in end-to-end project management—from presales support and technical integration to project coordination, workshops, and user training.
Responsible for the release process of the in-house Windows Client software and its documentation.
Handling 1st- and 2nd-level Windows Server support tasks as well as onboarding new macOS/iOS staff.

Aug 2018 - Mar 2019

8 months

Wiesbaden, Germany

Seeking employment

Jan 2017 - Jul 2018

1 year 7 months

Wiesbaden, Germany

Service Owner

Seibert Media GmbH

Familiarized with agile working methods (Scrum/Kanban).
Learned Atlassian Jira and Confluence.
Managed support and handled 1st-level support tasks.

Dec 2015 - Dec 2016

1 year 1 month

Wiesbaden, Germany

Break | Health reasons

Fully recovered with no impact on my ability to work.

Apr 2015 - Dec 2015

9 months

Neu-Isenburg, Germany

Product trainer

Beko/Grundig GmbH

Trained specialist retailers on white goods.
Developed training materials for the DACH region.
Designed the technical setup of a showroom for Freshservices product presentations.

Dec 2014 - Mar 2015

4 months

Dreieich, Germany

Job seeking

Changed employer to deepen documentation and training skills

Oct 2014 - Dec 2014

3 months

Eschborn, Germany

Call Center Coordinator

DI Support GmbH

Designed and set up technical support for newly introduced passport photo kiosks in the dm drugstore chain
Created the necessary documentation

Apr 2014 - Sep 2014

6 months

Dreieich, Germany

Sales Representative

Vorwerk Group

Built a sales team in my own territory
Sold the company's own products

Aug 2012 - Feb 2014

1 year 7 months

Fernwald, Germany

Customer Service Team Lead

EOL Group GmbH

Set up customer service for in-house portals in cashback, location-based services and e-commerce
Trained new and existing colleagues
Implemented an open-source ticket system (OTRS) overnight for cost reasons
Achieved top customer service rating with the baludo.de portal, ahead of Fressnapf and Amazon

Oct 2011 - Jun 2012

9 months

Wetzlar, Germany

Account Manager

Gekologic Group AG

Advised, planned and sold photovoltaic systems
Left job due to employer insolvency

Jan 2011 - Sep 2011

9 months

Bad Schwalbach, Germany

Time off | Personal

Time off for family reasons

Apr 2010 - Dec 2010

9 months

Bingen, Germany

Team Leader CC

KreFa Services GmbH, SWK

Implementation of the reforms in the TMG and VVG within online loan sales
Operational and disciplinary management of a 14-member sales team
Training employees in consultative sales of residual credit insurance
Increased commission income in the residual credit insurance business by introducing consultative sales

Sep 2005 - Mar 2010

4 years 7 months

Frankfurt, Germany

Acting Head of Sales, Advisor

Nürnberger Versicherungs-Gruppe AG

Advising on and selling financial services products (B2B/B2C)
Acting responsibility for 16 general agencies in the Rheinhessen area
Training and onboarding new and experienced advisors
2nd place in single premium life in Hesse/Thuringia (2009)
2nd place overall by production in Hesse/Thuringia (2007)

Sep 2005 - Mar 2010

4 years 7 months

Frankfurt, Germany

Customer Advisor

TDG Teledienste GmbH

Advising, selling, and initial claim processing on behalf of DA Deutsche Allgemeine Direktversicherung (Zurich Group)

Oct 2004 - Sep 2005

1 year

Wiesbaden, Germany

Independent Agent

Central Krankenversicherung

Advising on and selling financial services products (B2C)

Jul 2001 - Dec 2001

6 months

Wiesbaden, Germany

Telecommunications Officer

K&P Computer

Technical setup of a back office for field service
Modernization of technical equipment for field service
Administration of the telecommunications system

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (7 years), Insurance (6 years), Professional Services (1.5 years), Manufacturing (1 year), Education (0.5 years), and Retail (0.5 years).

Information Technology

Insurance

Professional Services

Manufacturing

Education

Retail

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Customer Service (7.5 years), Sales (7.5 years), Information Technology (5.5 years), Finance (4.5 years), Project Management (3.5 years), and Human Resources (1 year).

Customer Service

Sales

Information Technology

Finance

Project Management

Human Resources

Summary

In consulting, I found the perfect mix of customer interaction and IT. My biggest motivation is guiding my clients to success in their projects. Communication on equal terms—empathetic and professional—is very important to me. My teamwork and commitment to all involved parties set me apart. Thanks to my strong technical interest, I learn new areas very quickly.

Skills

Operating Systems

Windows Client
Windows Server
Macos/ios
Linux
Android

Office

Ms Word/powerpoint
Ms Excel
Outlook/teams

Cms/wiki

Wordpress
Confluence

Pm/itsm

Jira
Zendesk
Freshservices
Otrs

Agile

Scrum
Kanban

Code

Html
Css/php

Databases

Languages

German

Native

English

Advanced

Education

Oct 1998 - Jun 2001

Schulze Delitzsch Vocational School

IT systems management clerk · Wiesbaden, Germany

Oct 1994 - Jun 1998

Dr. Horst Schmidt Clinics

Nurse · Wiesbaden, Germany

Profile

Created

February 2023

Last Update

July 2024

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Oliver based?

Oliver is based in Taunusstein, Germany.

What languages does Oliver speak?

Oliver speaks the following languages: German (Native), English (Advanced).

How many years of experience does Oliver have?

Oliver has at least 18 years of experience. During this time, Oliver has worked in at least 16 different roles and for 12 different companies. The average length of individual experience is 1 year and 2 months. Note that Oliver may not have shared all experience and actually has more experience.

What roles would Oliver be best suited for?

Based on recent experience, Oliver would be well-suited for roles such as: IT-Consultant, Seeking employment, Service Owner.

What is Oliver's latest experience?

Oliver's most recent position is IT-Consultant at FORMAT Software.

What companies has Oliver worked for in recent years?

In recent years, Oliver has worked for FORMAT Software.

Which industries is Oliver most experienced in?

Oliver is most experienced in industries like Information Technology (IT), Insurance, and Professional Services. Oliver also has some experience in Manufacturing, Retail, and Energy.

Which business areas is Oliver most experienced in?

Oliver is most experienced in business areas like Customer Service, Sales, and Information Technology (IT). Oliver also has some experience in Finance, Project Management, and Human Resources (HR).

Which industries has Oliver worked in recently?

Oliver has recently worked in industries like Information Technology (IT).

Which business areas has Oliver worked in recently?

Oliver has recently worked in business areas like Information Technology (IT) and Project Management.

What is Oliver's education?

Oliver holds a Doctorate in Nurse from Dr. Horst Schmidt Clinics.

What is the availability of Oliver?

Oliver is immediately available for suitable projects.

What is the rate of Oliver?

Oliver's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.