Oliver Kaufmann
IT Consultant
Experience
Mar 2019 - Nov 2022
3 years 9 monthsDreieich, Germany
IT Consultant
Format Software
- Experienced in project management from A to Z, from presales support to technical integration, project coordination, and conducting workshops to user training.
- Responsible for the release process of in-house software and documentation.
- Handling 1st- and 2nd-level support tasks, as well as onboarding new employees.
Aug 2018 - Mar 2019
8 monthsWiesbaden, Germany
Looking for work
Jan 2017 - Jul 2018
1 year 7 monthsWiesbaden, Germany
Service Owner
Seibert Media GmbH
- Onboarding to agile working methods (SCRUM/Kanban).
- Learning Atlassian JIRA/Confluence.
- Managing support and handling 1st-level support tasks.
Dec 2015 - Dec 2016
1 year 1 monthWiesbaden, Germany
Time off | Health reasons
- Recovered with no impact on ability to work.
Apr 2015 - Dec 2015
9 monthsNeu-Isenburg, Germany
Product Trainer
Beko/Grundig GmbH
- Training specialist retailers in white goods.
- Creating training materials (DACH).
- Technical design of a showroom for product presentations.
Dec 2014 - Mar 2015
4 monthsDreieich, Germany
Looking for work
- Changed employer because I found a challenge that, alongside creating documentation, deepened my skills in conducting training.
Oct 2014 - Dec 2014
3 monthsEschborn, Germany
Callcenter Coordinator
DI Support GmbH
- Designing and setting up technical support for newly introduced photo ID kiosks in the dm drugstore chain and creating documentation.
Apr 2014 - Sep 2014
6 monthsDreieich, Germany
Sales Representative
Vorwerk Gruppe
- Building a sales team in my own territory.
- Selling in-house products.
Aug 2012 - Feb 2014
1 year 7 monthsFernwald, Germany
Customer Service Team Leader
EOL Group GmbH
- Building the customer service for in-house portals in the areas of cashback, LBS, and eCommerce.
- Training new and existing colleagues.
- SUCCESS 2013 - Overnight introduction of an open source ticket system (OTRS) for cost reasons.
- SUCCESS 2013 - Test winner in customer service with the in-house portal baludo.de, ahead of Fressnapf and Amazon, testsieger.de.
- Left due to employer's insolvency.
Oct 2011 - Jun 2012
9 monthsWetzlar, Germany
Account Manager
Gekologic Group AG
- Consulting, planning, and selling photovoltaic systems.
- Left due to employer's insolvency.
Jan 2011 - Sep 2011
9 monthsBad Schwalbach, Germany
Time off | Personal
- Time off for family reasons.
Apr 2010 - Dec 2010
9 monthsBingen, Germany
Call Center Team Leader
Krefa Services GmbH, SWK
- Implementing the reforms in TMG and VVG in the context of online loan sales.
- Operational and disciplinary management of the 14-member sales team.
- Training staff on consultative sales of residual credit insurance.
- SUCCESS 2010 - Increased commission income in residual credit insurance business by introducing consultative sales, moving away from mandatory sales.
Sep 2005 - Mar 2010
4 years 7 monthsFrankfurt, Germany
Acting Sales Manager, Consultant
Nürnberger Vers.-Gruppe AG
- Advising and selling financial services products (B2B/B2C).
- Acting responsibility for 16 general agencies in the Rheinhessen area.
- Training/onboarding new and established consultants.
- SUCCESS 2009 - 2nd place single premium life, Hesse/Thuringia.
- SUCCESS 2007 - 2nd place overall production, Hesse/Thuringia.
Sep 2005 - Mar 2010
4 years 7 monthsFrankfurt, Germany
Customer Advisor
TDG Teledienste GmbH
- Advising, selling, and initial claims assessment on behalf of DA Deutsche Allgemeine Direktversicherung (Zürich Group).
Oct 2004 - Sep 2005
1 yearWiesbaden, Germany
Independent Agent
Central Krankenversicherung
- Advising and selling financial services products (B2C).
Jul 2001 - Dec 2001
6 monthsWiesbaden, Germany
Telecommunications Officer
K&P Computer
- Technical setup of a back office for field service.
- Modernizing field service technical equipment.
- Administration of the telecommunications system.
Summary
In consulting I have found the perfect mix of IT systems management, customer contact, and IT. My biggest motivation is guiding my clients successfully through their projects. Communication on equal terms, empathetic and professional, is very important to me. My teamwork skills and dedication to everyone involved set me apart. Learning new areas comes easy to me due to my deep technical interest.
Languages
German
NativeEnglish
Advanced Education
Oct 2007 - Jun 2008
Nürnberger Versicherung AG
BWV Insurance Specialist · Frankfurt, Germany
Oct 1998 - Jun 2001
Schulze Delitzsch Berufsschule
IT Systems Management Assistant · Wiesbaden, Germany
Oct 1994 - Jun 1998
Dr. Horst Schmidt Kliniken
Nurse · Wiesbaden, Germany
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