Product Owner & Requirements Engineer | IT Delivery Lead

Short description

• Led a cross-functional delivery team (8 developers, 4 testers, 1 RE) to implement complex requirements as part of a data center merger and core banking system migration. Started as a requirements engineer, later took on the PO role and technical lead of multiple squads.

Key tasks & focus areas

• End-to-end responsibility for analyzing, prioritizing, and implementing business requirements in a highly regulated and transactional environment
• Implemented and owned a document migration tool for structured transfer of customer and account data from S3, including metadata management
• Product owner for a new microservice for automated customer communication (mailing), connected via various interfaces
• Coordinated migration to a new PSD2 provider, including API adjustments and accompanying end-to-end tests
• Implemented a workflow engine for credit-related insurance products – decoupling from monolith, introduction of state machines
• Technical concept and management of connecting a new ATM/endpoint solution to Diebold Nixdorf via microservice middleware
• Squad-wide quality assurance: planned and led a thorough review of all unit and integration tests
• Delivered complex regulatory reporting based on extensive data sources (AWWPI reporting based on GEOS data)

Results

• Successfully ensured the regulatory-critical data migration before the deadline
• Reduced manual customer contact processes with a scalable mailing solution
• Strengthened test coverage and maintainability through a team-wide test strategy

Short description

• Responsible for designing and implementing an organization-wide service management framework to support the Austrian e-ID infrastructure. Focus on governance, operational handovers, and technical integration.

Key tasks & focus areas

• Analyzed and structured technical requirements for complex digital service processes (e-ID)
• Defined and aligned product handover criteria with multiple ministries and authority partners
• Built an incident synchronization framework for smooth operations in federated and highly networked IT environments
• Supported the introduction of service catalogs and operations manuals
• Modeled technical and organizational interfaces to ensure operational responsibility

Results

• Successfully established a scalable handover process for new digital components (e-ID)
• Improved operational security through precise requirement specifications and technical coordination
• Recognized by the Federal Ministry of Finance and Interior for effective stakeholder management and solution-oriented approach

Short description

• Designed and implemented a company-wide IT monitoring and service catalog framework to improve service quality and audit readiness. Worked closely with digitization and HR to introduce modern tools and replace outdated applications.

Key tasks & focus areas

• Conducted requirement analysis and structured IT services for inclusion in the service catalog
• Designed and introduced key metrics, dashboards, and alert processes for critical services
• Managed service providers during Jira and Confluence rollouts and Notes migration
• Supported organizational change by introducing new tools and methods

Results

• Established a consistent service catalog as a foundation for monitoring, reporting, and audits
• Improved collaboration by introducing modern collaboration tools
• Replaced outdated applications with automated, maintainable solutions and clear responsibilities

• Designed and implemented an enterprise-wide monitoring framework to improve service quality.
• Built dashboards and alert strategies for business services.
• Trained over 40 solution managers in monitoring strategies.
• Increased coverage of production systems from 10% to 90%.

• Designed MQ-based architectures & Automic jobs to optimize mission-critical processes.

• Led requirements gathering, data migration, and batch automation for a core banking system migration.

• Responsible for architecture, operations, and automation of J2EE-based financial systems.