Matthew (Matt) C.
Telecom Services Associate
Experience
Jul 2019 - Present
6 years 6 monthsLake Buena Vista, United States
Telecom Services Associate
The Walt Disney Company - Telecommunication Services
- Authored new internal process and training documents and reviewed, revised and updated existing documents
- Assisted in development of comprehensive team training curriculum, using it to train two new team members
- Provided Tier 3 support to company cellular device end users via Service-Now ticket requests
- Leveraged advanced Excel techniques including H/V/XLOOKUP, PivotTables, macro creation and nested functions
- Created monthly, quarterly and fiscal year-end Excel- and PowerPoint-based cost-savings reports and data visualizations
- Generated and analyzed monthly mobile device no-usage reports and disconnected unused cellular lines/devices, resulting in cost avoidance averaging more than $350K per year
- Downloaded, processed and analyzed monthly billing invoices
Sep 2018 - Jul 2019
11 monthsOrlando, United States
eCommerce Sales & Service Agent
The Walt Disney Company - Disney Reservation Center (Disney Central)
- Provided technical support, troubleshooting and step-by-step account management walkthroughs via phone and live internet chat
- Worked to resolve technical challenges and breaks by utilizing internal tools and systems
- Served as a walker for and was shadowed by new training classes as an experienced agent
- Supported guests by providing knowledge and information about accounts and company policies and procedures
Jan 2017 - Aug 2018
1 year 8 monthsUnion, United States
Camp Director
Oasis Children’s Services - Oasis Day Camp
- Managed, supervised and oversaw two summer day camp programs of up to 250 campers ages 3-15 and 100 staff members
- Planned, coordinated and facilitated comprehensive staff pre-summer orientation and training sessions
- Created calendars, schedules and activity curricula for the summer season
- Developed and implemented site-specific policies and procedures
- Pre-planned and organized summer camp events
- Maintained daily communication and contact with campers’ families and vendors
Apr 2016 - Jun 2018
2 years 3 monthsScotch Plains, United States
Election Board Worker/Voting Machine Technician
Union County Board of Elections
- Taught poll worker training classes to county poll workers prior to elections, describing and detailing duties, procedures and election laws
- Updated and modernized poll worker training class PowerPoint presentation used as an educational aid during classes
- Provided procedural, clerical and technical phone and in-person support to voters and poll workers on Election Day
- Developed and programmed election ballot information and downloaded it onto voting machine results cartridges
- Performed hardware and software tests and light mechanical maintenance on voting machines
- Assembled election materials and delivered/retrieved them from municipal clerks’ offices
Feb 2015 - Jan 2017
2 yearsUnited States
Program Director
Oasis Children’s Services - Oasis Day Camp
- Led a team of five activity instructors in a summer day camp program; collaborated to design activity lesson plans which aligned with weekly camp themes
- Monitored and evaluated instructors’ performance and provided coaching to ensure effective program delivery
- Developed summer calendars and weekly and daily schedules
- Organized special and family events, field trips and an end-of-camp show
- Coordinated with fellow leadership staff to ensure the camp day ran smoothly and on schedule
Nov 2011 - May 2015
3 years 7 monthsElizabeth, United States
IT Instructor
Drake College of Business
- Instructed groups of up to 30 adult students in Microsoft Office User Specialist classes in a post-secondary/vocational educational environment
- Trained students in Microsoft Word, Excel, PowerPoint, Outlook and Access in 2007, 2010 and 2013 versions
- Authored lesson plans, exams and homework review materials and maintained a grade book to track student progress
- Evaluated and reviewed course materials and curricula for school-wide migrations to both Windows 7/Microsoft Office 2010 and Windows 8/Microsoft Office 2013/365
Jun 2008 - Dec 2010
2 years 7 monthsSouth Plainfield, United States
Area Coordinator/Operations Manager
Children’s Technology Workshop
- Supervised the operations of multiple summer camp programs in the mid-central New Jersey region and the activities of up to 80 campers and 15 employees
- Facilitated after school technology enrichment programs of up to 30 K-12-age children
- Managed daily business procedures, including interfacing with customers and business partners, accepting registrations and processing payments, inventory management and maintenance, curriculum development, class instruction and employee management
Summary
Passionate educator and technologist with extensive experience in training, facilitation, curriculum development and process improvement. Over 10 years of experience in education across diverse learning environments, from K-12 to post-secondary and adult education, including 6 years of supervisory experience. An additional 6 years in the IT field with expertise in end-user support, account management, auditing, and training program development. Adept at designing and delivering training materials and curricula, coordinating logistics, and supporting large-scale operational initiatives. Proven ability to enhance learning outcomes through structured training programs, data-driven insights, and collaborative partnerships.
Languages
English
NativeEducation
Southern New Hampshire University
Bachelor of Arts, Minor in Psychology · Information Technologies · Manchester, United States · Summa Cum Laude
Certifications & licenses
Microsoft Word, Excel, PowerPoint, Outlook, Acess
Cengage
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