Esther Cals
Freelancer - Fashion Business Optimizer
Experience
Oct 2022 - Present
2 years 10 months Valencia, Spain
Freelancer - Fashion Business Optimizer
Esther Cals
- Training fashion companies to successfully optimize their business so they get more profit with less effort and herewith more freedom.
Aug 2021 - Sep 2022
1 year 2 months Berlin, Germany
eCom Returns Optimization Manager
s.Oliver Group
- Groundwork for eCom returns reduction, implementation results in ~ €1.1M costs saving in eCom returns.
Mar 2019 - Sep 2022
3 years 7 months Berlin, Germany
Founder
The Sustainables
- ∼5000 orders fulfilled, B2C and B2B.
- Personalized corporate gifts for among others Shopify.
Mar 2019 - Jul 2021
2 years 5 months Berlin, Germany
Project Manager - Warehousing & Returns, Customer Care & Technology
Zalando SE
- Developed a defective returns inspection concept, audit program, acceptance logic and improvement action plan, resulted in ~40% reduction of defective returns.
- Reduced contacts per customer care case, resulted in ~€1.2M costs saving in contacts.
- Reduced customer cases in Cyber Week, resulted in a reduction of ~40K customer cases YoY.
Apr 2016 - Mar 2019
3 years Berlin, Germany
Project & Process Manager - Product Quality Processes & Team
Zalando SE
- Sole responsibility for business unit ramp-up in Hangzhou, China. Hired and lead a team of 14 FTEs. BU resulted in a reduction of product quality failure rate of ~50% within 3 months after establishment.
- Process mapping and optimization for global Quality Management team (>70 FTE), resulted in optimized use of resources and globally streamlined processes ready for scaling.
- Developed a quality management method for all production markets and warehouses. Resulted in resource optimization of -2 FTEs.
- Developed a new procedure for onboarding of new vendors. Resulted in a reduction of product quality failure rate for new vendors of ~48%.
Oct 2013 - Mar 2016
2 years 6 months Amsterdam, Netherlands
Quality Assurance Officer
G-Star RAW
Aug 2011 - Sep 2013
2 years 2 months Amsterdam, Netherlands
Buyer
FNG Group (Expresso Fashion)
Languages
Dutch
Native
English
Advanced
German
Advanced
Spanish
Elementary
Education
Oct 2007 - Jun 2011
European Fashion Business School
Bachelor of Business Administration, Fashion · Business Administration
Certifications & licenses
Lean Six Sigma
Zalando SE
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