Esther Cals
Freelancer - Fashion Business Optimizer
Experience
Freelancer - Fashion Business Optimizer
Esther Cals
- Training fashion companies to successfully optimize their business so they get more profit with less effort and more freedom.
eCom Returns Optimization Manager
European Fashion Business School
- Groundwork for eCom returns reduction; implementation resulted in €1.1M cost saving in eCom returns.
Founder
The Sustainables
∼5000 orders fulfilled, B2C and B2B.
Education & trainings: personalized corporate gifts for among others Shopify.
Green Belt Project Manager - Warehousing & Returns, Customer Care & Business Excellence Technology
Zalando SE
Developed a defective returns inspection concept, audit program, acceptance logic and improvement action plan, resulting in ~40% reduction of defective returns.
Reduced contacts per customer care case, resulting in ~€1.2M cost saving in contacts.
Reduced customer cases in Cyber Week, resulting in ~40K fewer customer cases YoY.
Project & Process Manager - Product Quality Processes & Team
Zalando SE
Sole responsibility for business unit ramp-up in Hangzhou, China. Hired and led a team of 14 FTEs; business unit achieved ~50% reduction of product quality failure rate within 3 months after establishment.
Process mapping and optimization for global quality management team (>70 FTE), resulting in optimized use of resources and globally streamlined processes ready for scaling.
Developed a quality management method for all production markets and warehouses, resulting in resource optimization of 2 FTEs.
Developed a new procedure for onboarding new vendors, resulting in ~48% reduction of product quality failure rate for new vendors.
Quality Assurance Officer
G-Star RAW
Buyer
FNG Group (Expresso Fashion)
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Fashion (14.5 years) and Retail (8.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Operations (10 years), Quality Assurance (8 years), Strategy (3.5 years), Customer Service (3.5 years), Sales (3.5 years), and Project Management (3 years).
Skills
Complex Problem Solver
Solution-thinker
Analytical Mindset
Decision Maker
Conceptual
Fact-based
Perseverant
Optimistic And Positive
Effective Communication At Any Level Within An Organization
Shopify
Jira
Asana
Signavio
Microsoft Office
Google Suite
Confluence
Lean Six Sigma
Bpmn
Kaizen
Languages
Education
European Fashion Business School
BBA Business Administration in Fashion · Business Administration in Fashion · Doorn, Netherlands
Certifications & licenses
Certificate Lean Six Sigma
Zalando SE
Profile
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