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Esther C.

Freelancer - Fashion Business Optimizer

València, Spain

Experience

Oct 2022 - Present
3 years 3 months
Valencia, Spain

Freelancer - Fashion Business Optimizer

Esther Cals

  • Training fashion companies to successfully optimize their business so they get more profit with less effort and herewith more freedom.
Aug 2021 - Sep 2022
1 year 2 months
Berlin, Germany

eCom Returns Optimization Manager

s.Oliver Group

  • Groundwork for eCom returns reduction, implementation results in ~ €1.1M costs saving in eCom returns.
Mar 2019 - Sep 2022
3 years 7 months
Berlin, Germany

Founder

The Sustainables

  • ∼5000 orders fulfilled, B2C and B2B.
  • Personalized corporate gifts for among others Shopify.
Mar 2019 - Jul 2021
2 years 5 months
Berlin, Germany

Project Manager - Warehousing & Returns, Customer Care & Technology

Zalando SE

  • Developed a defective returns inspection concept, audit program, acceptance logic and improvement action plan, resulted in ~40% reduction of defective returns.
  • Reduced contacts per customer care case, resulted in ~€1.2M costs saving in contacts.
  • Reduced customer cases in Cyber Week, resulted in a reduction of ~40K customer cases YoY.
Apr 2016 - Mar 2019
3 years
Berlin, Germany

Project & Process Manager - Product Quality Processes & Team

Zalando SE

  • Sole responsibility for business unit ramp-up in Hangzhou, China. Hired and lead a team of 14 FTEs. BU resulted in a reduction of product quality failure rate of ~50% within 3 months after establishment.
  • Process mapping and optimization for global Quality Management team (>70 FTE), resulted in optimized use of resources and globally streamlined processes ready for scaling.
  • Developed a quality management method for all production markets and warehouses. Resulted in resource optimization of -2 FTEs.
  • Developed a new procedure for onboarding of new vendors. Resulted in a reduction of product quality failure rate for new vendors of ~48%.
Oct 2013 - Mar 2016
2 years 6 months
Amsterdam, Netherlands

Quality Assurance Officer

G-Star RAW

Aug 2011 - Sep 2013
2 years 2 months
Amsterdam, Netherlands

Buyer

FNG Group (Expresso Fashion)

Languages

Dutch
Native
German
Advanced
English
Advanced
Spanish
Elementary

Education

Oct 2007 - Jun 2011

European Fashion Business School

Bachelor of Business Administration, Fashion · Business Administration

Certifications & licenses

Lean Six Sigma

Zalando SE

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