Emily M. - Strategic Operations & Growth Leader

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Dublin, Ireland

Experience

Aug 2023 - Feb 2025

1 year 7 months

Dublin, Ireland

Managing Director

Ella & Jo

Re-designed operating model and internal processes to support scale, improving workflow efficiency, reporting cadence and staff clarity across all business functions.
Introduced structured planning and performance frameworks aligning priorities, accountability and delivery visibility across commercial, brand and B2B/B2C operations.
Doubled company revenue (€5m → €10m) while embedding governance, HR administration practices and operational discipline to enable sustainable growth.

Aug 2022 - Dec 2025

3 years 5 months

Dublin, Ireland

Strategic Operations & Growth Leader

Independent

Partner to leadership teams on organisation design and process optimisation, mapping workflows, roles and systems to establish scalable target operating models.
Translate insights into streamlined processes, reporting frameworks and automation recommendations to improve efficiency, compliance and cross-functional delivery.

Oct 2020 - May 2022

1 year 8 months

Vice President - Global Operations

Appnovation

Governed operational performance across EMEA/APAC/NA — overseeing process consistency, KPI tracking and workforce management (600+ employees).
Introduced global reporting frameworks and HR data models linking performance metrics with commercial outcomes.
Collaborated with regional leaders to improve administrative workflows, resource planning and service delivery governance.

May 2020 - Aug 2020

4 months

Dublin, Ireland

Global Operations Director

.Monks

Partnered with global operations leadership to assess and improve cross-regional workflow design and delivery governance.
Role concluded due to pandemic-related relocation freeze.

Aug 2018 - Apr 2020

1 year 9 months

Dublin, Ireland

Director of Operations

Wondr.io (now Granite)

Scaled agency operations to enable growth by formalising structure, processes and cadence across teams to balance creative agility with delivery discipline.
Led client delivery governance for major digital programmes by aligning scope, resources and performance metrics to ensure quality, margin and client impact.
Introduced forecasting and resourcing frameworks improving visibility, utilisation and prioritisation across a fast-paced, multi-client environment.

Mar 2018 - Aug 2018

6 months

Vancouver, Canada

Consulting Director

Five Senses Branding

Advised start-ups in blockchain and e-commerce sectors on growth strategy, investor funding and operational readiness.

May 2016 - Feb 2018

1 year 10 months

Vancouver, Canada

Director of Integrated Production

Cossette

Led a 30-person cross-functional creative and delivery team delivering multi-million-dollar campaigns for Sephora, TELUS, McDonald’s and Tourism Yukon.
Partnered with executive leadership on organisational planning, workforce strategy and operational optimisation.
Drove collaboration across departments to align creative, strategic and commercial objectives for measurable client impact.

Sep 2015 - Apr 2016

8 months

Vancouver, Canada

Operations Consultant

Freelance

Delivered national campaigns for the Heart & Stroke Foundation and CPA Canada, overseeing strategy, execution and stakeholder management.

Sep 2012 - Aug 2015

3 years

Dublin, Ireland

Operations Manager

Epsilon

Managed digital operations for Google’s SMB global campaigns, overseeing budgets, workforce planning and service delivery.
Owned financial forecasting, KPI tracking and senior stakeholder reporting to support strategic decision-making.
Collaborated with product and analytics teams to improve campaign performance, delivery efficiency and client outcomes.

Jan 2008 - Dec 2012

5 years

Project Manager

Genesis

Jan 2005 - Dec 2007

3 years

Production Manager

National Development Publications

Jan 2004 - Dec 2005

2 years

Media Buyer

Firstcom Advertising

Summary

Strategic operations and organisation design leader with 15+ years’ experience leading transformation across global and high-growth environments. Skilled in translating business strategy into integrated operating models — aligning structure, governance, and capability to enable scalable performance. Experienced in guiding executives and cross-functional teams through design, workshop facilitation, and synthesis of frameworks that clarify accountability and decision rights. Combines analytical rigour with pragmatic, hands-on delivery to embed sustainable change and operational excellence across multi-entity organizations.