Deepak S.
Consultant International Business Operation: Solution and Services Group
Experience
Oct 2021 - Present
4 years 3 monthsConsultant International Business Operation: Solution and Services Group
Lenovo
- Managed a team of 6 analysts supporting global services, ensuring timely and accurate responses to stakeholder requests
- Supported various Senior Directors, Directors, Senior Managers, and Marketing Managers with their ad-hoc requests
- Produced actionable recommendations by interpreting, exploring, and communicating insights discovered within complex data sets
- Developed a Q&A chatbot in Copilot Studio for natural language glossary queries, streamlining knowledge access
- Led the development of relevant scorecards for new service offerings portfolios in partnership with the sales management team
Oct 2021 - Present
4 years 3 monthsSenior Consultant International Business Operation: Solution and Services Group
Lenovo
- Collaborated directly with the Chief of Staff of the Intelligent Device Group on strategy & planning initiatives, QBR, and MBR requests
- Developed SSG dashboard (Power BI, SQL) for tracking various KPIs in the services business & managed RLS for 200+ users
- Developed income & expense dashboard (Power BI, SQL) for 70+ leaders that gives an insight into actual and forecast revenue
- Developed integrated (IDG+ISG) pipeline dashboard to track pipeline sufficiency & deal conversion and sales rep’s performance
- Developed a Power App for project tracking that automates user input, progress updates, and task assignment, saving 20 hours per month
- Partnered with global BU leaders to transform complex datasets into actionable insights, influencing revenue growth and strategic planning
Jun 2016 - Oct 2021
5 years 5 monthsAdvisor Business Intelligence: Global Support and Deployment Services
DELL Technologies
- Involved in the internal product development process from an early stage, collaborating with design & development to define metrics to track
- Developed recommendations on KPIs, success metrics, targets, and business rules for the business
- Presented & prepared services quarterly/monthly executive deck for ISG portfolio ($2.6 billion/quarter)
- Conducted RCA for residency sales and recommended solutions to improve the quoting process, generating $2.3 M next quarter
- Analyzed partner deal conversion performance and recommended the top 20 partners to prioritize for which open deal size is $415 M
- Used Azure DevOps for tracking all the epics, user stories, product backlog items, task boards, and sprint progress
- Executed case studies on large data sets and presented results using advanced Excel, Power BI, Tableau, Power Pivot, SQL, and R
Jun 2016 - Oct 2021
5 years 5 monthsSenior Advisor Business Intelligence: Global Support and Deployment Services
DELL Technologies
- Owned planning, development (Power BI, SQL) & launch of a dashboard for 250+ users providing insight into the services business
- Identified critical problems in Tech Center data using R and Tableau and helped in designing training modules around it
- Led the product development (research, design, dev.) of a unified dashboard prototype for finding & prioritizing key issues in PPDM products from the different data sources by defining MVP which helps senior leadership in their strategic investment decisions
- Developed a portfolio performance dashboard to analyze services performance using Tableau. It is used by 180+ stakeholders
- Created user stories, wireframes, and market research summaries & presented recommendations & insights to senior leadership
- Automated multiple reports like NA financial, LOB Deep Dive, etc. using cube functions and saved multiple man-hours weekly
Jun 2016 - Oct 2021
5 years 5 monthsSenior Business Analyst: Product and Pricing Analytics
DELL Technologies
- Prepared a monthly global storage channel business deck for executive reviews used by 80+ stakeholders
- Converted Excel reports into Tableau self-serve dashboard for DT Select accounts for ISG products, saving 8+ man-hours weekly
- Conducted extensive reporting using advanced Excel along with SQL, Tableau, and Power BI from multiple internal and external sources
May 2015 - Jul 2015
3 monthsSummer Internship
Statkraft India Pvt. Ltd.
- Developed a model for short-term electricity price forecasting with the aid of the exponential forecasting technique
- Worked with key stakeholders and analyzed industry reports to identify relevant parameters for the relevance of sellers
- Provided comparison between the Nordic electricity market and the Indian market and proposed metrics based on seasonality
Dec 2014 - Jan 2015
2 monthsWinter Internship
Care2earn Services Pvt. Ltd.
- Conducted market analysis for the home loan sector, developed sales strategy recommendations, and designed an Excel-based performance tracking tool to drive business growth
Oct 2011 - Aug 2014
2 years 11 monthsQuality Assurance Analyst: Morgan Stanley
TCS
- Gathered and analyzed requirements from the client, designed business and functional specification documents
- Performed a critical analysis of information consolidated from multiple sources, identified and resolved conflicts, and broke down high-level information into detailed workable requirements
- Gained exposure to data management, ETL, complex reporting, data warehouse, and SQL experience
- Performed UAT, A/B testing, and multivariate testing for any feature implemented in the product
- Led sprint reviews and daily scrum meetings to touch base with the whole team and ensure that all members were performing satisfactorily
- Managed stakeholders from various functions and geographies to coordinate and get the work done
Oct 2011 - Aug 2014
2 years 11 monthsQuality Assurance Analyst: Royal Bank of Canada
TCS
- Served as product owner for a scrum team focused on defect-free deployment through collaboration with business and product partners and software developers
- Prepared business requirement documents, epics, use cases, user stories, and wireframes for financial products
- Reviewed the progress of completed user stories and/or requirement definition prior to development, with the relevant stakeholders for consistency and overall development needs (text, UI, etc.)
- Worked closely with technical team lead, UX/UI teams, and engineering throughout the software development lifecycle
- Performed UAT, A/B testing, and multivariate testing for any feature implemented in the product
- Performed audits of HPQC (quality management tool) for different testing teams to ensure the accuracy of the test result
- Implemented agile management ideals by facilitating exercises such as sprint planning and team-leading standups
Summary
- Results-driven professional with around 12 Years of experience in the Technology and Banking Industry across Product & Project management, Business Analytics, Quality Assurance Analyst, Business Strategy & Consulting, and Account Management roles
- Experienced in strategically supporting top industry leaders and working with cross-functional teams across the globe
- Experienced in leading cross-functional teams of analysts & driving the team toward a common business objective
- Eager to leverage AI innovations to drive revenue growth, operational excellence, and transformational business insights.
Skills
- Business Intelligence & Analytics: Dashboard Development, Data Visualization, Reporting, Data Modeling, ETL, KPI Tracking
- Product & Project Management: Product Strategy, Roadmap Development, MVP Definition, User Story Creation, Wireframing, Agile & Scrum Methodologies
- Strategy & Consulting: Strategic Planning, Business Strategy, Market Analysis, Data-Driven Decision Making, Management Consulting, Stakeholder Engagement
- Technical Tools: Power BI, Tableau, Qlik Sense, SQL, Advanced Excel, DAX, Power Automate, Power Apps, Copilot Studio, Python, R
- Additional Skills: Process Improvement, Quality Assurance, Financial Analysis, Cross-Functional Leadership
Languages
English
AdvancedEducation
Jul 2014 - Jun 2016
Department of Management Studies, IIT Delhi
MBA, Operations & Finance · Business Administration · New Delhi, India · 8.083 (Top 10% in class)
Aug 2007 - Jun 2011
K.I.E.T Ghaziabad
B.Tech · Information Technology · Ghaziabad, India · 77.10 (Honors)
Certifications & licenses
Advanced Power BI and DAX Certifications
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Tableau Foundation, Intermediate & Advance Certification
Dell Decision Science Academy Certification
Financial Market, Currency Derivatives, Equity Derivatives, and Mutual Fund Modules
NSE
Information Technology Infrastructure Library (ITIL) Foundation
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