Arjun Gupta

Senior Manager, Strategy & Analytics

Arjun Gupta
Kolkata, India

Experience

Jun 2019 - Mar 2023
3 years 10 months
Mumbai, India

Global Data & Strategy Lead

Zilingo

  • Led the Business Intelligence team, maintained the MIS for the entire company, handled key strategic ad-hoc projects collaborating with cross-functional teams across countries, and managed investor relations while working closely with the CXOs
  • Played a key role in the successful spin-off and acquisition of the company
  • Managing multiple workstreams and delivering high-quality results earned the Top Performer Award
  • Core deal team: Worked with co-founder to identify options for divesting existing businesses and built projections model for new investors; Resulted in successful acquisition and transition of 100+ employees
  • Led Retention program: Collaborated with cross-functional teams to analyze customer data, test hypotheses, conducted root cause analysis and developed retention strategies resulting in a significant increase in customer retention (>45% from <20%)
  • Built and managed the Business Intelligence team of 3 analysts to analyze company-wide data presenting insights and recommendations to the management via robust reporting and dashboards
  • Led MIS Reporting for the entire company: Coordinated with the executive leadership of the company to establish key monthly success metrics and finalized the strategic plan
  • Owned product roadmap, design, and development of the Merchant Tool, while automating offline data processes to increase operational efficiency and helping buyers navigate better through the PO journey
  • Revamped Cash Collections Process: Coordinated with Finance and Business teams to rebuild entire process and define the monthly targets; Increased collections to 2x within 3 months of implementation
Oct 2018 - Apr 2019
7 months
Hyderabad, India

Capacity Optimization Analyst

Amazon

  • Led a project to standardize the process of generating schedules for Customer Service Agents globally, collaborating with 50+ stakeholders from 13+ countries to gather inputs and constraints
  • Built an optimization-based schedule generator prototype with the tech team using Python, saving 8,700+ hours and ~USD 2M annually
Sep 2014 - May 2017
2 years 9 months
Gurugram, India

Business Analyst

Evalueserve

  • Executed multiple projects, from pre-sales to completion, using primary and secondary research; Generated USD 150K in revenue
  • Supported client strategy teams by leveraging databases for M&A, SWOT, and financial analysis
  • Automated and streamlined customer service reporting for a Fortune 500 telecom company, resulting in increased efficiency and cost savings
  • Successfully managed end-to-end process transition and new work migration followed by process re-engineering and automation through SQL scripting

Summary

“Ask him to walk on water and he’ll ask how many miles”, Harsha Bhogle on the cricket legend Rahul Dravid. This quote resonates with me and I try to follow this with utmost sincerity in my professional life. I am currently working as a Senior Manager, Strategy & Analytics at RPSG Group, working as a part of the corporate office across the businesses of the group. In my previous role at Zilingo, I worn many hats from building and leading the analytics team presenting insights and recommendations to the leadership, to leading key strategic projects for the company working closely with the CXOs, to owning the MIS for the entire company. I was also a part of the core deal team that helped in the successful spin-off and the acquisition of the company. I like breaking complex problems down, love telling stories from data, and enjoy working with cross-functional teams to solve the challenges at hand. Before Zilingo, I was with Amazon where I led a project to standardize the schedule generation for Customer Service Agents across all Amazon sites globally. I have a Master's degree in Business Analytics (jointly offered by IIM Calcutta, ISI Kolkata, and IIT Kharagpur) and have previously worked as a business analyst with Evalueserve, where I supported the strategy teams of ICT companies with market research. I did my Engineering in Electronics from Punjab Engineering College (PEC) in 2014. I am a national badminton player and a two times state badminton champion. I am also a published author and have sold copies of my first book in 4 continents. I am an avid traveler, and remote work has been a boon to me. I remotely worked from different parts of India and SEA, documenting interesting tidbits from my traveling experience, and garnered >17M impressions (and >16k followers) on Quora. Link to buy the book: notionpress.com/read/little-doses-of- happiness

Languages

Hindi
Native
English
Advanced

Education

Oct 2017 - Jun 2019

IIM Calcutta, ISI Kolkata, IIT Kharagpur

PGDBA · Business Analytics · Kolkata, India

Oct 2010 - Jun 2014

Punjab Engineering College

BE · Electronics and Electrical Communication · Chandigarh, India

Certifications & licenses

6.002x: Circuits and Electronics