Deborah F. - Interim Director of HR Transformation

Go to Website

Boston, Sweden

Experience

Feb 2023 - Dec 2024

1 year 11 months

Interim Director of HR Transformation

Sinch AB

Modules: Core HR, Succession Planning, Performance Management, Recruitment, Onboarding, Learning Management, Absence, HR Helpdesk
Managed the build and roll out of a new Oracle Cloud HCM to 67 countries
Managed the build, test and deployment of numerous integrations with differing IT systems
Delivery of works from cross divisional and cross departmental working groups to manage the standardization of processes and procedures
Managed the RFI/RFP selection process to source a system integrator for the client
Designed and implemented a new HR Target Operating Model in line with the clients’ strategic goals
Relationship management between all internal and external parties to ensure robust governance for the programme including the system integrator, Capgemini
Strategic lead for change management, communications, and training

Jan 2019 - Apr 2022

3 years 4 months

Interim Director of HR Transformation

ASSA ABLOY

Modules: HR, Payroll, Succession Planning, Performance Management, Recruitment, Onboarding, Learning Management, Compensation, Time & Attendance, Workforce Analytics, HR Helpdesk
Managed the build and roll out of a new SAP SuccessFactors HRIS to 74 countries
Managed the build, test and deployment of numerous integrations with differing IT systems
Delivery of works from cross divisional and cross departmental working groups to manage the standardization of processes and procedures
Reengineered the IAM strategy and process with the emergence of a global system within the IT infrastructure
Created the PMO governance structure and risk management controls
Relationship management between all internal and external parties to ensure robust governance for the programme including the system integrator, GP Strategies
Managed the RFI/RFP selection process to source a global payroll service for the client
Directed the consolidation of numerous payroll systems into one integrated solution for Sweden
Strategic lead for change management, communications, and training

Jul 2018 - Nov 2018

5 months

Interim ERP Management Consultant

Xoserve

Modules: HR, Payroll, Pensions, Reporting
Managed the recovery project of the build and roll out of a new SAP SuccessFactors HRIS
Managed the recovery project of the implementation of the iTrent payroll system including parallel testing
Created the PMO governance structure and risk management controls
Relationship management between all internal and external parties to ensure robust governance for the programme including the system integrator, PricewaterhouseCoopers
Strategic recommendations for change management, communications, and training

Nov 2017 - Jun 2018

8 months

Interim ERP Management Consultant

Optum International

Modules: HR, Payroll, Pensions, General Ledger, Accounts Payable, Accounts Receivable, Budget and Forecasting, Procurement, Reporting
Advised on the build of a new ERP system with a clinical interface designed to be used UK wide in National Health Service (NHS) provider led surgeries
Prepared the clients for the implementation GP Empower, a new IT ERP suite, as part of a wider transformation programme within the private sector feeding the NHS
Created the PMO governance structure and risk management controls
Relationship management between all internal and external parties to ensure robust governance for the programme
Strategic recommendations for change management, communications, and training
Prepared and implemented a shared service model to deliver and service disparate NHS surgeries

Feb 2017 - Sep 2017

8 months

Interim ERP Management Consultant

Cheshire Council

Modules: HR, Payroll, Pensions, General Ledger, Accounts Payable, Accounts Receivable, Budget and Forecasting, Procurement, Projects, Reporting
Advised on the contractual content of the implementation delivery
Prepared the councils for the implementation of Unit4 Business World as part of a wider transformation programme across two disparate councils
Created the PMO governance structure and risk management controls
Relationship management between Cheshire East, Cheshire West and Cheshire councils and the system integrator, Agilisys, to ensure robust governance for the programme
Strategic recommendations for change management, communications, and training
Prepared the client for the emergence of a shared IT support model with the delivery of a Target Operating Model, standardized processes and procedures across all sites

Oct 2016 - Dec 2016

3 months

Interim Transformation Management Consultant

Brantano-Jones

Modules: HR, Payroll, Time and Attendance
Directed the RFP process to appoint a service provider
Advised on the implementation of ADP Freedom system as part of a wider transformation programme around HR and payroll
Created the PMO governance structure and risk management controls
Relationship management between Brantano-Jones and the system integrator, ADP, to ensure robust governance for the programme
Strategic recommendations for change management, communications, and training
Prepare the company for the emergence of Shared Services

Jul 2016 - Oct 2016

4 months

Interim Transformation Management Consultant

Interserve Justice

Created the PMO governance structure and risk management controls
Successfully managed the transition of multiple ERP financial/HR/Payroll system applications into a Shared Service centre
Produced full systems process improvement documentation including process flows throughout the department

Oct 2015 - Jun 2016

9 months

Interim ERP Project Manager

Taylor Wimpey UK Ltd

Modules: HR, Payroll, Time and Attendance, Recruitment, Talent Management, Pensions, Flexible Benefits, Reporting
Successfully managed the recovery of the user acceptance test and payroll parallel running activity to achieve the planned go live for the solution
Achieved 99.99% accuracy on first payroll run to c4,500 people
Implemented a successful business change, communication, and training strategy to engage with internal and external clients
Managed the test, migration, cutover and transition phases of the programme with the provision of scripts, timetables and reporting mechanisms

Apr 2015 - Sep 2015

6 months

Interim Project Manager

Kier Group Plc

Modules: Payroll, Flexible Benefits, Pensions, Reporting
Rationalized the payroll offering prior to implementation of Oracle ERP (v12.1.3)
Senior stakeholder management across the partnership
Strategic management of the HR Shared Service Centre, to ensure successful delivery of the programme
Strategic lead for the implementation including change management, communications, and training
Successful delivery of the project plan and controls for the implementation

Dec 2014 - Mar 2015

4 months

Travelling in Thailand

Sabbatical

Jul 2012 - Nov 2014

2 years 5 months

Interim ERP Programme Manager

London Borough of Croydon

Modules: HR, Payroll, Pensions, General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Procurement, Projects, Reporting
Aided contract negotiations enabling sign off within two weeks of joining the programme
Created the PMO governance structure and risk management controls
Acted as lead Programme Manager across the joint partnership (six London councils) to implement Oracle ERP (v12.1.3)
Successfully managed the programme and the system integrator, Capgemini, to completion and sign off aligning processes and standardizing procedures for six councils
Implemented a successful business change, training, and communication strategy to engage with internal and external clients
Achieved 99.96% accuracy on first payroll run to c92,000 people
Managed the IT teams to deliver over 340 integrations
Managed the test, migration, cutover and transition phases of the programme with the provision of scripts, timetables, and reporting mechanisms

Jan 2012 - May 2012

5 months

Interim ERP Project Manager

Cornwall County Council

Modules: HR, Payroll, Pensions, Time and Attendance, Talent Management, Reporting
Proactively restructured and implemented the payroll parallel strategy aiding project recovery
Produced full systems process improvement documentation including process flows for internal Shared Services client
Initiated a communication strategy to engage with internal and external clients improving relationships within three months reducing complaints by 38%
Managed the test, migration, cutover and transition phases of the programme with the provision of scripts, timetables, and reporting mechanisms

Apr 2011 - Dec 2011

9 months

Interim ERP Programme Manager

London Borough of Havering

Modules: HR, Payroll, Talent, Pensions, General Ledger, Accounts Payable, Accounts Receivable, Procurement, Projects, Reporting
Successfully implemented Oracle ERP suite (v12.1.3) including migration, cutover and transition to live service
Successfully reduced headcount by 15% whilst achieving over 99% KPI and SLA delivery
Reduced debtor days from 78 to 28 within six months
Managed the implementation of a CRM work management system into the Shared Service centre
Produced full systems process improvement documentation including process flows throughout the department

Jun 2008 - Mar 2011

2 years 10 months

IT Operations Manager

Aon

Managed the software upgrade on aquila Administrator pension system
Successfully outsourced processes to third party supplier increasing productivity by 15% whilst reducing headcount by 20%
Produced full systems process improvement documentation including process flows throughout the department
Successfully planned and implemented internal systems training programme
Built and integrated business analysis and acceptance testing teams into the department with responsibility for roll out, migration, cutover, process improvement and change management
Implemented CRM work management system and designed training programme for users

Oct 2007 - Jun 2008

9 months

Interim Shared Services Operations Manager

NorthgateArinso

Modules: HR, Payroll, Pensions, Recruitment, Talent Management, Reporting
Creation of Shared Service Centre delivering services to c30,000 customers monthly
Management of the RFP response process to potential customers
Delivered fully tested and integrated HR, payroll and recruitment services to new customers including migration, cutover and transition, with an average first payroll success rate of over 99%
Successfully outsourced internal processes increasing productivity by 30% whilst reducing headcount by 15%
Increased customer service satisfaction from 60% to 90% in three months
Produced full process improvement process documentation including process flows throughout the Shared Service Centre
Implemented CRM work management system with full documentation and training

Aug 2004 - Sep 2007

3 years 2 months

Senior ERP Shared Services Project Manager

Department for Environment, Food and Rural Affairs (DEFRA)

Managed the creation of a Shared Service Centre delivering improved services to c25,000 customers monthly increasing transactional accuracy from 74% to over 95% whilst reducing headcount by 20%
Implemented new HR and payroll processes in line with customer requirements and achieved payroll accuracy of 99.36% in first month
Successfully transferred recruitment operational delivery to c15000 customers
Implemented Oracle i-Recruitment (v11i) into the business in line with customer and management information requirements
Recovered over £3m in debt by creating robust auditing processes

Summary

Deborah has over 25 years experience of private and public sector work. She has led a number of transformational digitalization programmes from RFP stage through to implementation encompassing financials, procurement, payroll, HR, recruitment, talent, pensions, and reporting. She has widespread experience of operational management including process reengineering and the creation of shared service centres. Having a background in change management she has first-hand knowledge across many aspects within corporate services.

Deborah has extensive programme and project management skills and in her last role she worked with Sinch AB as the Director of HR Transformation focusing on the implementation of Oracle Cloud HCM, standardizing HR processing, managing the build and deployment of global integrations within the IT infrastructure and decommissioning of numerous HR systems.

Deborah’s expertise lies in the transformation of a clients’ operating model through the procurement, design, set-up, migration, cutover and transition of systems, processes and functions. She has an extensive technical knowledge of IT architecture and has managed projects with budgets up to £50m and resource of over 70 people. Over a 17-year period she has successfully delivered a range of functional improvements to an esteemed client list resulting in savings of circa £40m.