Christian E.
Product Manager CRM/Loyalty
Experience
- Support SEO experts with agile processes
- Administrate Confluence Cloud and Jira Cloud
Tools: Confluence Cloud, Jira Cloud, Slack
Product Owner Mobile Integration
PAYBACK
- Create epic and user stories for seamless integration of PAYBACK features in PAYBACK partner apps
- Discuss solution with partner development teams to kickoff integration on partner side
- Create Roadmap 2023 for Partner Integration Crew
- Mentor internal Product Owners
Tools: Confluence, Figma, Firebase, Jira, Mural, Teams, Testflight
- Transformed business requirements into product solutions for a unified payment service layer of an enterprise customer
- Acted as single point of contact for product department on customer side
- Consulted customer on roadmap planning
- Administrated Jira Cloud and established an integration to customer Jira
Tools: Confluence Cloud, Jira Cloud, Miro, Teams
Founder
- Founded a wine trading company specializing in 0.375 liter bottles
- Built online shop experience based on Shopify
- Established digital-first processes
- Automated business processes
- Conducted contract negotiations with wholesalers and fulfillment centers
Tools: GCP, Lexoffice, Mailchimp, Notion, Shopify, Slack
Gustavo Gusto
- Developed an IT strategy aligned with overall business objectives
- Created strong relationships with IT vendors and partners
- Built a strong and capable IT team
- Established SAP Business ByDesign as ERP system
- Supported innovative ideas for shop floor with robotics and MES
- Established ITSM processes
Tools: Jira Service Cloud, Microsoft 365, SAP Business ByDesign, Trello
Product Owner Airline Loyalty
Loyalty Partner Solutions
- Integrated a CRM/loyalty solution for an American airline
- Conducted requirement analysis with business departments of the customer
- Performed value estimation for prioritizing backlog
- Provided UX design for new functionality in Backend GUI
- Conducted onsite train-the-trainer sessions
Tools: Balsamiq, Confluence, Jira, Teams
Product Owner Location Based Services
PAYBACK
- Built an SDK for PAYBACK app to collect proximity data from app users after permission
- Developed Backend GUI to maintain partner locations and create radiuses around them
- Installed Bluetooth beacons at partner locations to push coupons in-store
- Transformed the SDK into a white-label solution and drove sales with prospects
Tools: AWS, Confluence, Jira, Webex
Summary
With more than 20 years in IT and more than 12 years of experience as Product Owner, I have the experience to make your digital product a success. From a vision to the implementation of a MVP to the further development and optimisation, I like to drive all stages forward. I am ready to be responsible for defining and delivering a successful digital product that meets the needs of its users and delivers value to your business.
Languages
Education
Diploma in Business Informatics (University of Applied Sciences) · Business Informatics · Germany
Certifications & licenses
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Cpre Foundation Level
IREB
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