Carola Bischoff - Subproject Management/Test Management

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Palm-Mar, Spain

Experience

Jun 2022 - Dec 2023

1 year 7 months

Germany

Subproject Management/Test Management

.msg Systems

Client: Federal Motor Transport Authority
Industry: Public sector
Project team size: 10 people
Project goal: Test management for large customer interface project
Set up the test team
Supervised and coordinated test components
Developed individual team members
Planned and executed the test strategy
Ensured quality measures
Implemented subprojects in an external test environment
Monitored budget and initiated actions
Tracked completion of test components
Planned, coordinated and ran an overall test with stakeholders
Supported go-live
Coordinated remaining tasks
Tools/methods: Office 365, Jira, Confluence, Scrum, Aris, facilitated meetings, presentations, XML

Feb 2022 - May 2022

4 months

Germany

Subproject Management

.msg Systems

Client: ITZ-Bund
Industry: IT/Data Center
Project team size: 6 people
Project goal: Set up a production environment with VS-NfD
As-is/on-target analysis of the initial setup
Coordinated with stakeholders: PROITK, BMI, security clearance
Integrated individual services into a coherent structure in a VS-NfD environment
Tracked georedundant environment setup and changes
Escalation management
Monitored budget
Supported and developed the system and network architecture
Developed and maintained the project structure plan (PSP)
Monitored completion of work packages
Tools/methods: Office 365, Skype for Business, Project, facilitated meetings, presentations

Feb 2021 - Jun 2021

5 months

Weimar, Germany

Project Management

Bayer AG

Client: Bayer AG Weimar
Industry: Pharmaceuticals
Project team size: 7 people
Project goal: Migrate Lotus Notes databases to SharePoint
Project management
As-is/on-target analysis of migration status
Analyzed Lotus Notes database functions and defined functional descriptions for migration and ongoing support by external partners
Designed and planned SharePoint
Created field mappings
Gathered and aligned requirements with application owners and external vendors
Coordinated external partners
Coordinated and executed migration to SharePoint
Developed alternative solutions outside SharePoint
Active test management in SharePoint: designed functional test scenarios, executed tests of migrated functions, documented tests
Deployed SharePoint and supported client and department acceptance
Project documentation
Tools/methods: SharePoint, Lotus Notes, facilitated meetings, Teamstudio, Office 365, presentations
Project language partly in English

May 2020 - Sep 2020

5 months

Germany

IT Consultant

Statutory Public Law Corporation

Industry: Public sector
Project team size: 5 people
Project goal: Prepare tender documents for IT outsourcing
Conceptual work for procurement procedures
Analyzed cost-effectiveness
Cost calculation and strategic recommendations
Planned and executed procurement process and wrote service descriptions
Tools/methods: Lucidchart, Merlin Project

Sep 2019 - Jun 2021

1 year 10 months

Brandenburg, Germany

Project Management

Brandenburg IT Service Provider / ZIT-BB

Led two main projects:
Project “Migration and transfer of LISA application to ZIT-BB data center” (09.2019–06.2021, team of 17): Project management, as-is/on-target IT analysis for client and provider, requirements management with application owners and admins, designed, planned and led technical meetings, initiated and managed change for hardware procurement, technical design for migration prep, designed test scenarios with client, coordinated application installation, project documentation. Tools/methods: coaching, facilitation, project management.
Project “Introduction of remote support software for users” (10.2019–08.2020, team of 8): Project management, IT as-is/on-target analysis, technical design for migration prep, initiated change for hardware procurement, developed test scenarios, active test management, coordinated application deployment, planned and led project meetings, project documentation. Tools/methods: coaching, project management, Merlin Project, facilitation.

Jun 2013 - Jun 2019

6 years 1 month

Germany

Team Lead

Public Sector

Industry: Public sector
Team size: 11 people
Team goal: Improve process stability in request fulfillment management
Promoted to senior service
Led Notes administration team
Leadership tasks: performance reviews, conflict resolution, facilitated meetings, staff development, evaluations
Team building and process optimization
Applied agile methods
Created security concepts
Process analysis and team restructuring
Committee work
Software rollouts for security
Reporting to senior management
Data center relocation
Led internal projects:
“Introduction of Marvel client for user support” (02.2017–05.2017, team of 5): Planned project, cost-benefit analysis, migration planning, cross-departmental migration management, developed communication for service desk, project documentation. Tools/methods: Confluence, Jira, Lotus Notes, Marvel, facilitated meetings, project management.
“Migration of Lotus Notes system to ~120 servers and 23,000 clients” (05.2016–10.2017, team of 14): Cost-benefit analysis, project planning, incident manager during execution, coordinated incidents and escalations, crisis management, ran daily scrums and retrospectives alongside traditional management, developed user communication with service desk before and during migration, moderated stakeholder meetings, coordinated claims, project documentation. Tools/methods: Confluence, Jira, Lotus Notes, facilitated meetings, agile methods, project management, Remedy, Windows Server 2012.
“Migration of Lotus Notes servers from Solaris to Windows 2012 (VMware)” (06.2015–03.2016, team of 9): Project planning, cost-benefit analysis, migration planning, developed user communication with service desk before and after migration, requirements management with users and ops teams, cross-functional stakeholder meetings, project documentation. Tools/methods: Confluence, Lotus Notes, Remedy, Solaris, Windows Server.
General tools/methods for team lead: Greylisting, Linux, Lotus Notes, Postfix, Remedy, Solaris

Jan 2001 - May 2013

12 years 5 months

Germany

Administrator

Public Sector

Administered Lotus Notes clients and servers from version 3 to 8
Managed malware using iqSuite SMTP mailing and greylisting
Administered intranet literature system
Planned, designed and supported multiple Lotus Notes migration projects

Nov 2000 - Dec 2000

2 months

Germany

System Administrator

DIS AG

Administered OS/2 servers and provided client support in banking environment

Sep 1998 - Oct 2000

2 years 2 months

Germany

IT Recruiter and System Administrator

Time&More Personnel Management

IT recruiting
OS/2 system administration in banking environment

Aug 1996 - Mar 1997

8 months

Germany

Owner of a Tobacco Shop

Self-employed

Ran an independent tobacco shop

Dec 1985 - Jul 1996

10 years 8 months

Germany

System Administrator

Sietec Systemtechnik

Administered BS2000 hosts, VMS, Windows and OS/2 clients and servers
Troubleshooting, general system management, user support and consulting

Summary

Hands-on expert in multi-project management with both traditional and agile methods, stakeholder management and team leadership. Focus on implementations, updates, transfers and migrations of software and hardware in a corporate setting. Gained and continually developed experience and knowledge in industries such as banking, public administration, pharmaceuticals and IT service providers.

Key areas, also in combination with Lean Six Sigma, Scrum and SAFe, are:

Requirements management for business concepts, IT applications, IT infrastructure
Risk management, escalation management, quality management
Implementation management, test management
Change management
Cost-benefit analyses, project controlling
Professional support in implementing service architectures
Support for data center relocations, development of security concepts
New software introductions, migrations, software transfers and version changes