Benjamin (Mutemi) M.
Internet governance Consultant/Expert
Experience
Sep 2021 - Present
4 years 2 monthsInternet governance Consultant/Expert
- Resolve customer issues, aiming for satisfactory resolutions to foster positive relationships.
- Actively promote a diverse range of bank products and services.
- Build and maintain strong relationships with clients.
- Ensure and enhance customer satisfaction and loyalty.
- Identify and pursue new business opportunities.
- Accurately enter and verify customer data.
- Manage client accounts and ensure satisfaction.
- Organize and maintain documents and records efficiently.
- Generate insightful reports for management that aid informed decision-making.
- Host internet governance training events in Tanzania, Zambia, South Africa, Kenya, Ghana, and Gambia.
- Develop strategic account plans.
- Attend industry events and network.
- Plan and coordinate internet governance training sessions.
- Stay updated on industry trends and regulations.
Apr 2020 - Jun 2020
3 monthsSales Consultant; Data Clerk/Customer Service
The Faulu Micro-Finance Bank
- Engage in proactive prospecting and lead generation activities to identify potential clients.
- Conduct comprehensive sales presentations to showcase products or services.
- Provide effective assistance to customers by addressing inquiries and fulfilling requests.
- Systematically assess customer needs through careful analysis and understanding.
- Cultivate and nurture relationships with customers to ensure sustained customer loyalty.
- Meticulously manage customer accounts and transactions, ensuring accuracy in data entry and verification.
- Strive to achieve and surpass sales targets by implementing strategic sales techniques.
- Efficiently process applications.
- Proactively engage in cross-selling and up-selling activities.
- Regularly report on sales activities.
Summary
Internet Governance professional with comprehensive knowledge in policy development, regulatory frameworks, and the multi-stakeholder approach essential for managing global internet resources. Skilled in navigating issues of digital rights, cybersecurity, and data privacy, while promoting equitable access and responsible internet use. Proficient in understanding the political, economic, and technical dimensions that shape internet governance, and committed to fostering collaboration among governments, private sectors, and civil society to drive sustainable and inclusive digital transformation.
Languages
Swahili
NativeEnglish
AdvancedEducation
Oct 2016 - Jun 2020
Dedan Kimathi University of Technology
Bachelor of Commerce, Finance option · Commerce · Kenya
Certifications & licenses
Certificate Of Data Science AndMachine Up Learning;Makng Data Driven Decisions
MIT Schwarzman College Of Computing
Certificate Of Cyber Security:Understand Threats & Prevent Attacks
Alison
Certificate Of Internet Society; Internet Governance,History Of The Internet AndMulti-Stakeholder Approach
Certified Public Accountant (CPA Part II)
Kenya Accountants and Secretaries National Examinations Board (KASNEB)
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