Freelance Consultant bei UB Consult

• Development of a new banking frontend for private and corporate customers
• Optimization of processes between conception and development within the savings bank association
• Optimization of digital touchpoints for customers and savings bank institutes
• Project management for new banking frontend projects for private and corporate customers
• Project management for process optimizations in the team and interfaces in the corporate group
• Optimization of the agile development model in conception for development
• Ensuring UX and UI documentation
• Establishing transparent project and milestone planning for team & committees
• Project management of UX teams for private and corporate customers
• Technical consulting for product owners
• UX and requirements workshops
• Management of external service providers (agencies for conception and research)
• Planning and management of resources and budget

• Optimization of Mainova website, including all online services for mobile devices considering a new application platform and new CMS
• Introduction of an agile project methodology
• Relaunch of existing website for mobile devices (responsive design)
• Introduction of a continuous delivery model
• Optimization of customer UX (streamlining of customer portal)
• Optimization of digital application processes
• Optimization of internal editorial processes
• Introduction of Mainova agile flow (agile process model)
• Scaled Scrum
• Kanban
• Definition of strategic goals for the relaunch
• Creation of tender and selection recommendation for UX & development agency
• Consulting for overall project management, especially in setting up agile methodologies
• Technical UX conception workshops
• Requirements workshops
• Consulting for product owners
• Consulting for CMS selection process

• Operational management of the Public Web team in the Digital Channels area
• Realignment of work processes, change management of employees and planning of a roadmap in preparation for the digital transformation project
• Employee management including conducting annual reviews
• Restructuring of work processes & methods
• Cost and complexity reduction in cooperation with external service providers
• Development of a staged plan for insourcing conception and development tasks
• Preparation for realignment for the digital transformation program
• Budget and cost control
• Management of external agencies
• Consulting for internal departments (Sales, Marketing, Service, Product groups)
• Communication lead, including to senior management
• Contract design with external agencies
• Extensive recruiting measures

• Integration of new external trading partners
• Ensuring technical and business processes with OSS partners
• Further development of standard processes
• Smooth technical and business integration of new trading partners (brands, shops, etc.)
• Advising trading partners throughout the entire integration cycle
• Ensuring fully integrated handover to operations
• Optimization of standard processes for integrating new OSS partners
• Project management, including integration planning & controlling
• Technical consulting for trading partners
• Connection options
• Data formats
• Invoice and order processing
• Logistics process
• Shop structure
• Sales optimization
• End-to-end tests

Clients: Messe Frankfurt, Deutschland Card GmbH, Amadeus Germany, Adriatic Travel Design

• Consulting for management
• Development of new business areas
• Business development for tourism distribution channels
• Project management
• Introduction of new technologies, working methods and systems
• Analysis, planning and implementation
• Interim management
• Management consulting
• Business analysis
• Requirements management
• Creation of business case
• Overall project management
• Management of conception and development teams, including test management
• Technical consulting
• Conducting/managing technical workshops
• B2C marketing consulting - Travel Industry

• Relaunch of the website including intranet
• Provision of new editorial processes
• Advising management on the selection of agencies
• Relaunch of the website, especially merging all destinations into a global umbrella brand
• Uniform customer journey across all products & services, including integration of a booking engine (real-time)
• Simplified and independent content maintenance process
• Creation of tender and selection recommendation for
• Content Management System
• Development partner
• Lead agency
• Overall project management, especially management of conception and development teams, including test management
• Technical conception of UX for the booking engine
• Consulting for management
• Handover to daily operations