Elena Neilenko
Business Development Representative | Sales Assistant | Executive Assistant
Erfahrungen
Apr. 2021 - Bis heute
4 Jahren Ukraine
Business Development Representative & Assistant to Head of Sales
Litslink.com
- Researched potential clients based on ICP, and identified and contacted decision-makers.
- Identified new opportunities (sales, partnership, etc).
- Scheduled and conducted lead qualifications and sales calls.
- Provided recommendations based on customers' needs.
- Developed and implemented outbound campaigns.
- Built relationships with existing and new clients.
- Represented the company at industry events.
- CRM system (HubSpot) management.
- Built sales presentations and managed company portfolio creation and updates.
- Performed competitors analysis.
- Individual Sales Plans for the team.
Juli 2020 - Apr. 2021
10 Monaten Ukraine
Sr. Executive Assistant & Event Manager & Recruiter
Litslink.com
- Managed team of researchers, office managers, drivers, and system admins.
- Professional, proactive administrative support to the President of the company and CEO.
- 24/7 travel assistance (business trips, family vacations, etc).
- Documents translation.
- Research of investing opportunities (robotics, cybersecurity, NFT), market analysis.
- Managed the full recruiting process, from sourcing to successfully placing candidates into roles.
- Developing and growing contractor book for temporary business opportunities for IT and non-IT related jobs.
- Evaluate skill level and manage the offer process, including reference checks, salary recommendations, offer letter generation, and offer acceptance/declines
- Internal communications (weekly newsletters, Confluence updates, employee surveys).
- Development and production of all employer branding elements.
- Collaborate and work with external agencies, freelancers and internal graphic designers.
- Events organization (with an internal team, no event agencies involved):
- The new year 2021 Party
- Corporate picnic (2 days) July 2022
- Corporate picnic (2 days) September 2022
- Presentations, materials, and contracts.
- Any required purchase orders/customized manufacturing (preparation and processing).
Juli 2019 - Juni 2020
1 Jahr Malediven
Guest Relations Executive
Hurawalhi Resort
- Planned best transportation options from the airport to the island (seaplane+speedboat)
- Arranged smooth and fast check-in and check-out experience.
- Handled guest complaints and concerns in an efficient and timely manner.
- Made a rememberable experience for VIP guests, arrivals, and departures.
- Coordinated and multi-task job duties in a busy environment.
- Trained 3 new Guest Relations Executives.
- Organised special moments and events (island weddings, underwater proposals, etc)
Okt. 2018 - Juli 2019
10 Monaten Vereinigte Arabische Emirate
Guest Services Executive
Jumeirah Resort
- Created an excellent arrival experience for guests and made them feel welcomed.
- Ensured check-in and check-out experience is fast and enjoyable for guests.
- Managed room assigning process to make sure it is the best for business and for guests' needs.
- Made sure guest payments are processed smoothly and accurately.
- Coordinated with bell service and staff management.
- Provided guests with information on various matters such as transport and restaurant advice.
- Accommodated unique requests and created multiple WOW moments.
- Diffused conflict or tense situations with guests.
Apr. 2017 - Okt. 2018
1 Jahr 7 Monaten Katar
Guest Services Agent
St.Regis Hotel
- Greeting guests upon arrival and making them feel welcomed.
- Overseeing VIP guests.
- Processing meal and beverage requests.
- Trained 6 new Guest Services Agents.
Apr. 2016 - Mai 2017
1 Jahr 2 Monaten Ukraine
HR Executive & Recruiter
Dobovo.com
- Successful implementation of HR processes.
- Management and maintenance of recruitment tracking data.
- Leading the recruitment of roles at all levels
- Employee Life Cycle Management: Onboarding & offboarding, Reference letter checks, contract creation, application checking, training of employees etc.
- Responsibility for events & HR programs.
- Close work with C-Level management in business decisions based on HR data.
- Development and implementation of a competitive Reward and Benefits offering.
- Notification of and coordination with social and personal insurance.
- Consulting on general HR-related questions, etc.
März 2015 - Apr. 2016
1 Jahr 2 Monaten Ukraine
HR Executive & Recruiter HR project manager
East Balt Ukraine
- Conceptualize onboarding material and deliver HR processes approach.
- Reporting/people analytics on talent and performance data on a regular basis.
- Lead and support a variety of HR projects on a local and global level.
- Creating onboarding and user adoption concepts, and delivering training.
- Based on questions and requests, proactively deep-dive into company guidelines, governmental regulations, and benefits, and drive optimization projects in these areas.
- Payrolling for employees (permanent and temporal).
- Contact with authorities (work permits, visas).
- Consulting on general HR-related questions, etc.
Dez. 2014 - März 2015
4 Monaten Ukraine
Executive Assistant & HR project manager
East Balt Ukraine
- Professional, proactive administrative support to the General Manager of the company.
- Presentations, materials, and contracts.
- Any required purchase orders/customized manufacturing (preparation and processing).
- Arranging all domestic and international travel for the team.
- Analyze and prepare data for management meetings (Excel/PPT/Live Presentations).
Zusammenfassung
- Almost 2 years of experience as BDR
- 3+ years of experience as Executive Assistant
- 3+ years of Excellent customer service in Luxury Properties
- 2+ years of experience in HR & Recruiting
- Excellent communication/presentation skills
- Ability to communicate with technical and business teams
- Organizational and time-management skills
- Experience in working with both sensitive and confidential information
- Flexibility and adaptiveness
- Creative problem-solving
- Working in a fast-paced, challenging environment
- Capable of performing multiple tasks with a high level of accuracy and attention to detail
- Negotiation proficiency
- Self-starter with the ability to work independently set priorities, and solve problems
- International with cultural awareness; lived 4+ years abroad & visited 18+ countries
- Skilled in MS Office, Trello, Jira, Canva, KeyNotes, Tilda, and HubSpot
Sprachen
Ukrainisch
Muttersprache
Deutsch
Verhandlungssicher
Englisch
Verhandlungssicher
Russisch
Verhandlungssicher
Ausbildung
Okt. 2014 - Juni 2015
Oles Honchar National University
Master’s Degree · Journalism · Ukraine
Okt. 2010 - Juni 2014
Oles Honchar National University
Bachelor’s Degree · Journalism · Ukraine
Zertifikate & Bescheinigungen
Advanced Power Searching (Google)
Foundations of Digital Marketing and E-commerce (Google)
Course for Personal Assistants (Natalia Maslennikova)
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