Vanessa P.
Customer Support Agent
Experience
Jan 2024 - Dec 2024
1 yearCustomer Support Agent
Airbnb
- Attend incidents of guests who book an apartment via the platform
- Advise hosts when they publish their accommodation
Jun 2023 - Aug 2023
3 monthsTour Guide
Nordic Gateway
- Accompany visitors on various excursions around town
- Improve communication skills, empathy, and understanding of guest needs
- Develop resilience working in a new country and culture
- Help create positive memories for tourists
Jan 2023 - Dec 2023
1 yearInternational Hostess for Spanish
Costa Crociere
- Manage daily hospitality desk
- Serve as main point of reference for Spanish-speaking guests in public relations
Jun 2022 - Aug 2022
3 monthsShip Agent
GAC Norway
- Handle cargo complexity and program requirements in cruise operations
- Develop resilience and teamwork skills in a high-hectic environment
- Assist operations by coordinating with different ports in Norway
Dec 2021 - Feb 2022
3 monthsHousekeeper
Radisson Blue Resort Hotel
- Clean rooms, apartments, and cabins, including deep cleaning before the season
- Learn and apply efficient cleaning techniques to improve speed and quality
Jun 2019 - Aug 2019
3 monthsTour Guide
Nordic Gateway
- Accompany visitors on various excursions around town
- Improve communication skills, empathy, and understanding of guest needs
- Develop resilience working in a new country and culture
- Help create positive memories for tourists
Jun 2018 - Aug 2018
3 monthsTour Guide
Nordic Gateway
- Accompany visitors on various excursions around town
- Improve communication skills, empathy, and understanding of guest needs
- Develop resilience working in a new country and culture
- Help create positive memories for tourists
Jan 2013 - Dec 2015
3 yearsOperations Coordinator
CCNI Shipping Company
- Manage multiple vessel lines from South America
- Communicate cargo details and loading/unloading conditions to European ports
- Handle bulk cargo complexity and apply container logistics experience
- Enhance process efficiency through productive communication and coordination
Jan 2010 - Dec 2012
3 yearsLogistics Coordinator
Vestas Wind Energy
- Provide translation services for medical emergencies, illnesses, or medical disembarkation of guests
- Act as key liaison between project manager and transport company to organize movement of wind turbine components
- Communicate with production business units to deliver blades and other components and assist in organizing sea transport
Jan 2007 - Jan 2010
3 years 1 monthExport Coordinator
Maersk Shipping
- Organize crew changes, medical support, and provisions
- Manage export bookings of reefer cargo and oversee export operations
- Handle stress, work quickly to support colleagues, and embrace challenges in a specialized role
Languages
English
AdvancedSpanish
IntermediateEducation
Sep 1998 - Jun 2002
University Carlos III of Madrid
Bachelor in Business Administration · Business Administration · Spain
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Master in International Trade · International Trade
Certifications & licenses
Two Yoga Ttcs Courses 200h+200h
Life Coaching Course
React Master In International Conflicts
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