Takao T.
Customer Support Representative
Experience
Oct 2025 - Present
2 monthsJapan
Customer Support Representative
Oisix Ra Daichi Inc
- Deliver online customer service via chat and email for Japan’s leading food delivery platform.
- Assist customers with account settings, delivery schedules, and service inquiries to maintain satisfaction and retention.
- Collaborate with team members to ensure consistent support coverage during day and night shifts (until 10 PM JST).
- Record and update customer data accurately in internal systems.
- Foster a cooperative and efficient team environment through clear communication and adaptability.
- Key skills: Customer communication, chat/email support, teamwork, CRM systems, shift adaptability.
Oct 2025 - Present
2 monthsProject Manager, Japanese Language Recording
Tarmack
- Lead a team of over 50 Japanese voice speakers in a large-scale AI training project for Uber’s AI division, developing and evaluating Japanese voice data for Google Meet and Gemini video recognition systems.
- Conduct onboarding and performance training in Japanese, demonstrating speech delivery, tone, and role-play techniques according to Google’s recording guidelines.
- Monitor and evaluate recordings to ensure linguistic accuracy, naturalness, and technical compliance across diverse scenarios (interviews, sales pitches, presentations, and group discussions).
- Manage overall project workflow, speaker scheduling, and quality control; report progress and metrics to international project stakeholders in English.
- Collaborate remotely with global teams, ensuring delivery of high-quality, guideline-compliant Japanese language content on schedule.
- Maintain strict confidentiality and data integrity for all assigned projects.
- Key skills: Project leadership, Japanese voice data QA, AI training, bilingual communication, remote coordination, cross-cultural reporting.
Sep 2025 - Present
3 monthsFreelance Transcription & AI Training Specialist
Lingotribe
- Participate in AI model training projects by improving the accuracy of machine-generated Japanese transcriptions.
- Listen carefully to Japanese audio clips and manually correct transcription errors to reflect the speaker’s exact words and phrasing.
- Ensure all text follows proper Japanese grammar and linguistic standards.
- Provide feedback to improve AI algorithms for speech recognition and natural language processing.
- Maintain strict confidentiality and data integrity for all assigned projects.
- Key skills: AI transcription, linguistic accuracy, data labeling, attention to detail, quality assurance.
May 2018 - Jul 2025
7 years 3 monthsHong Kong
Chief Operating Officer
Brilliant Asia Asset Management Limited
- Led client onboarding and KYC verification, ensuring compliance with regulatory standards.
- Developed and implemented SOPs and workflow improvements to enhance operational efficiency.
- Supported multi-channel client communication, resolving issues via email, chat, and phone.
- Designed and led team training programs, boosting documentation accuracy and service quality.
- Maintained detailed compliance records and process improvement reports.
Aug 2017 - Mar 2018
8 monthsHong Kong
Manager, Supply Chain Management Branch
YAMATO Logistics (HK) Ltd.
- Delivered customized logistics and sales support to Japanese clients in Hong Kong and South China.
- Created innovative logistics solutions and conducted client visits to expand business opportunities.
Sep 2015 - Mar 2017
1 year 7 monthsOsaka, Japan
Sales Manager
Osaka Cold System Co., Ltd.
- Generated new business by selling cold and refrigerated warehouses and logistics services.
- Managed a team to ensure operational efficiency and high standards of service delivery.
Oct 2004 - Dec 2014
10 years 3 monthsOsaka, Japan
Sales Executive, Kansai Branch
K-Line Japan Ltd. Kansai Branch
- Managed import, export, and triangle trade for a leading container shipping company.
- Drove sales activities targeting trading companies, auto manufacturers, and key industries.
- Secured profitable clients and maximized container loading efficiency.
- Generated booking forecasts and analyses to optimize resource utilization.
Aug 2003 - Sep 2004
1 year 2 monthsOsaka, Japan
Operations Staff
Nakatani Transportation Co., Ltd.
- Managed ocean cargo inventory at logistic warehouses.
- Planned cargo loading and discharge operations efficiently.
Summary
Bilingual Japanese–English professional with over 20 years of experience in customer support, operations, and AI-related language projects across Japan and Hong Kong. Currently serving as Project Manager for a large-scale Japanese voice recording initiative led by Uber’s AI division, managing over 50 speakers to train Google Meet and Gemini systems. Demonstrated ability to coordinate multilingual teams, deliver quality results under tight deadlines, and communicate effectively with international stakeholders. Skilled in customer success, compliance operations, and linguistic quality assurance, with strong attention to detail and adaptability in remote, cross-functional environments, contributing to the success of global AI and customer-experience initiatives.
Languages
Japanese
NativeEnglish
AdvancedFrench
IntermediateChinese
IntermediateEducation
Apr 1999 - Mar 2003
Kansai Gaidai University
Bachelor of English Language and Communication · English Language and Communication · Osaka, Japan
Certifications & licenses
Insurance Intermediaries Qualifying Examination (IIQE) Paper I & III
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