Richard B. - Senior Manager, Product Management

Atlanta, United States

Experience

Jan 2012 - Present

13 years 10 months

Executed the successful go to market launch of Cox Business’ premier voice service, IP Centrix
Facilitated several product enhancements such as the introduction of the Key System model that helped simplify the offering and accelerated market acceptance and sales velocity
Performed market and competitive analysis to utilize in decision making, planning and strategizing for marketing and product development
Exceeded connect and revenue forecast each of the two years that I managed the offering
Directed cloud and managed services product development and program management of Cox Business small business cybersecurity portfolio
Brought products from concept to production by directing technology, business development, and operations
Executed the go-to-market strategy for the cloud-based MalBlock DNS security solution, exceeding first-year business case objectives by 30%
Spearheaded the go-to-market and lifecycle strategy for Cox Business’ managed router and security offering based on the Cisco platform
Simplified the offering by developing enhanced sales training and guides focusing on the top 85% of use cases, streamlining the selling process and improving the quality of the sale

Jan 2010 - Dec 2012

3 years

Led the strategy, development, and expansion of high-impact value-added services—including Microsoft Exchange, mobile applications, and conferencing solutions—to drive customer retention, accelerate revenue growth, and deliver service innovation
Optimized platforms, launched new products, and enhanced user experience across voice and collaboration technologies
Boosted post-signup add-on revenue by 19% by optimizing the voice services upgrade funnel, contributing 7% to overall company revenue
Developed and launched a fixed-mobile converged (FMC) VoIP app on iOS and Android, increasing call volume per business by 6% over non-FMC users
Led platform and web optimization efforts, including responsive redesigns, internationalization, and launch of advanced features like a dynamic phone system manager for time- and caller ID-based routing
Expanded adoption of Cisco-based WebEx conferencing by 50% through strategic bundling of voice and conferencing services into a single, value-driven offering

Jan 2006 - Dec 2010

5 years

Led the strategy and development of a next-generation cloud-based UCaaS platform leveraging Microsoft’s Hosted Unified Communications technology
Secured executive and board-level investment by presenting a data-driven business plan for Cypress’s Microsoft-based UCaaS launch
Forged a strategic partnership with Microsoft, gaining access to High Volume Subscription pricing and co-marketing support from Microsoft’s executive team
Integrated voice, video, messaging, and collaboration platforms to drive enterprise productivity, streamline operations, and elevate user experience
Led cross-functional teams, secured executive buy-in, and built strategic partnerships to accelerate go-to-market execution and revenue growth

Jan 2002 - Dec 2005

4 years

Uncovered and developed business and market requirements that resulted in the creation of packaged cloud managed services targeted to the franchise marketplace
Conceived and built a Desktop as a Service (DaaS) solution for Velocity Sports Performance supporting all of their franchise locations throughout the US
Delivered an IT environment in a box that allowed any new franchise concept to be completely IT functional in less than a day
Generated $3M in annual revenue from the DaaS solution