Recommended expert

Miloud El haddad

IT Project and Requirement Manager

Miloud El haddad
Sarreguemines, France

Experience

Mar 2023 - Present
2 years 11 months
Hamburg, Germany

IT Project and Requirement Manager

Deutsche Gigabetz

  • Independent implementation of billing runs for end customers
  • Coordination of technical and personnel interfaces to internal departments in the context of billing and claims processes
  • Participation in the development of new business and billing models
  • Project management in connection with billing issues
  • Ensuring the input data quality in billing and monitoring the data transport processes
  • Carrying out corrections in the event of data inconsistencies and developing methods for detecting errors
  • Assisting customer service with customer inquiries about invoices
May 2022 - Feb 2023
10 months
Karlsruhe, Germany

IT Business Consultant

IONOS

  • Creation of project concept and project plan
  • Prepare scope decisions
  • Manage requirements changes
  • Preparation of the migration in the cross-functional project team
  • Perform migration, monitoring, and data cleansing
  • Taking over the technical operation for the new system in our billing team
  • Incident and problem management
Sep 2021 - Mar 2022
7 months
Munich, Germany

IT Business Consultant / BMC Business Analyst

Tech Mahindra

  • Prepare, moderate and rework requirements workshops, support gathering and refinement of requirements (epics, features, user stories and acceptance criteria)
  • Collect, analyse and verify stakeholder requirements
  • Determine final requirements with relevant stakeholders (development, IT Security, DevOps)
  • Update JIRA (FLOW packages) and manage requirements changes
  • Prepare scope decisions and collect approvals for JIRA/FLOW packages
  • Review test plan and collect UAT approval evidence
  • Ensure end-to-end compatible solutions with Architecture and Applications
  • Define and conduct design walkthroughs with Solution Architect
  • Clarify questions regarding test cases and functionality
  • Support end-to-end test, design, development and testing
  • Provide issue and defect resolution information and support go/no go decisions
  • Support early business demonstrations and previews
  • Evaluate business processes, anticipate requirements, and implement solutions
  • Conduct meetings and presentations; document and communicate results
  • Manage projects, develop project plans, and monitor performance
Jul 2019 - Aug 2021
2 years 2 months
Munich, Germany

Business Analyst / Billing Analyst (BSS)

Telefónica

  • Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
  • Consult with users and clients to solve complex system issues through evaluation of business processes, systems and industry standards
  • Support system change processes from requirements through implementation
  • Determine system functional specifications and provide user and operational support
  • Identify and communicate risks and impacts of technology applications
  • Advise and coach new or lower level analysts to achieve business objectives
  • Review and analyse billing processes to identify improvement areas and implement solutions
  • Collaborate with departments on order fulfillment, prepare and send invoices
  • Monitor billing accuracy, reconcile invoices, and resolve discrepancies
  • Communicate with clients and departments to clarify and resolve billing issues
Feb 2011 - Jul 2019
8 years 6 months
Casablanca, Morocco

Owner / Manager

Lameltec

  • Coordinated efforts of new collection, managed the online shop, financial details, process optimization, and market research
  • Developed sales margins and defined business analysis requirements; performed quality assurance checks and reporting
  • Established partnerships and professional relationships to increase value
  • Designed and maintained all system processes, communicating key insights to product team
Sep 2008 - Dec 2010
2 years 4 months
Berlin, Germany

Business Analyst / Billing Consultant (BSS)

Jamba / Foxmobile

  • Manage WAP billing opportunities and monitor issues affecting mobile entertainment industry performance
  • Apply business analysis and requirement engineering methods for WAP billing API
  • Moderate workshops with stakeholders (Sales, Marketing, Product Management, Operations)
  • Define WAP billing roadmap and specify functional design for integration of WAP billing APIs and frontends
  • Supervise technical design and ongoing implementation of WAP billing projects
  • Set up billing tools, invoicing and quoting, and manage workflow for WAP billing
  • Provide general administration and office support
Feb 2008 - Aug 2008
7 months
Rabat, Morocco

Billing Consultant (OSS)

Atos Origin

  • Provide immediate support to Help Desk teams on technical issues
  • Coordinate critical disaster recovery procedures impacting data center stability
  • Participate in integration, consolidation and future data center expansion discussions
  • Deliver expertise across billing solutions; design applications around BSCS and integrate initiatives
  • Configure tariff and rate plans; perform development, testing, and coordination
  • Manage production teams and handle reporting and invoicing
Apr 2007 - Dec 2007
9 months
Bern, Switzerland

Billing Solution Architect / Billing Consultant (BSS)

Swisscom

  • Migrate, maintain and specify design changes for BSCS shared system
  • Support architecture and business teams on BSCS billing system replacement
  • Supervise overall architecture and communicate solutions between departments
  • Research integration solutions; define interfaces and coordinate integrators
  • Architect complete new BSCS platform solutions and create integration concepts
Nov 2004 - Apr 2007
2 years 6 months
Berlin, Germany

Billing Platform Manager (OSS)

O2 Germany

  • Manage customer demands for billing (Arbor platform), fraud, CRM and EAI
  • Oversee data center issues and optimize operational processes
  • Configure products and services; provide level 1 and 2 support and coordinate inquiries
  • Troubleshoot, test and support assigned system components for operational business
  • Stabilize workflow for business customers with focus on billing, CRM, fraud and EAI
  • Perform quality control and safety validation of new developments; conduct error analyses and compile solutions
  • Document technical design and implementation; support continuous business improvements
Feb 1999 - Nov 2004
5 years 10 months
Neu-Isenburg, Germany

Software Engineer (OSS)

LHS / Sema / Schulmegergerseman

  • Support, maintain, develop, test, migrate and integrate BSCS billing systems (online and rating modules)
  • Administer tools and interface with customers and internal departments to ensure satisfaction
  • Coordinate and manage projects; assign to Maroc Telecom migration project for six months

Summary

Technically-savvy business professional equipped with extensive experience across different domain. Analytics-driven individual proficient in SAP, BMC Remedy/Helix technologies. Excellent leader with strong customer service, communication, analytics and writing abilities. Reliable team player dedicated to quality, satisfaction and adaptability.

Skills

  • Project Management Billing (Different Billing Systems), Mbc Remedy, Bmc Helix, Acess

  • Telecommunications Management, Business Platforms And Coordination

  • Application Development

  • Programming & Databases

  • Billing Systems, Crm, Eai

  • Analytics

  • Data Center

  • Customer Service

  • Communication

  • Leadership

  • Ms Office, Visio, Ms Project, Uml

  • Outlook, Lotus Notes

  • Unix / Linux, Windows 10, Google Drive, Jira, Confluence, Acess Management, Toad

  • Graphic Programs: Corel Draw, Print Shop Pro

  • Tools: Remedy, Cleare Case, Cleare Quest, Testdirector, Cmvc, Eclipse, Jira, Confluence

  • Access Management

  • Tools Administration

  • Programming Experiences: Data Bases: Access95-2016, Sql Windows And Oracle Xi

  • Internet And Web Design: Html, Php, Front Page 95/98/2000

  • Programming Languages: C, C++, Java, J2ee, Gupta / Centura, Abab, Basic, Assembler, Turbo Pascal

  • Dab-tools: Toad Quest Software, Pl/sql Developer

Languages

Arabic
Native
German
Native
English
Advanced
French
Advanced

Education

Oct 1994 - Jun 1999
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University Engineering Diploma · Engineering

Oct 1988 - Jun 1990
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Undergraduate University Diploma · Physical Chemistry

Certifications & licenses

Certificate Of Oracle 9i, SQL, SQL-Performance And IT Projetct & Requirementmanager Optimization, Pl/sql Development

Certificate Of Server-Client, Centura Builder

ITIL Certificate

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