Miloud El haddad
IT Project and Requirement Manager
Experience
Mar 2023 - Present
2 years 5 months Hamburg, Germany
IT Project and Requirement Manager
Deutsche Gigabetz
- Independently executed billing runs for end customers
- Coordinated technical and personnel interfaces with internal departments for billing and claims processes
- Participated in developing new business and billing models
- Managed projects related to billing issues
- Ensured quality of input data in billing and monitored data transport processes
- Carried out corrections for data inconsistencies and developed methods for error detection
- Assisted customer service with invoice inquiries
- Technical environment: Windows 10, Google Drive, JIRA, Confluence, Access Management, Toad, Oracle 12.1, GraphQL, Swagger, Azure DevOps, Power BI, Konzeptum
May 2022 - Feb 2023
10 months Karlsruhe, Germany
IT Business Consultant/Product Owner Cloud
IONOS
- Created project concept and plan
- Prepared scope decisions
- Managed requirement changes
- Prepared migration in the cross-functional project team
- Executed migration, monitoring, and data cleansing
- Took over technical operations for the new system in our billing team
- Handled incident and problem management
- Technical environment: Windows 10, Google Drive, JIRA, Confluence, Access Management, Toad, Oracle 12.1, GraphQL, Swagger
Sep 2021 - Mar 2022
7 months Munich, Germany
IT Business Consultant/BMC Business Analyst
TechMahindra
- Prepared, facilitated, and revised requirements workshops; supported gathering and refining requirements (epics, features, user stories, and acceptance criteria)
- Collected, analyzed, and verified stakeholder requirements
- Defined final requirements with stakeholders (demand management, development, IT security, DevOps)
- Updated JIRA (FLOW packages) or equivalent
- Prepared scope decisions
- Managed requirement changes
- Gathered all approvals for JIRA/FLOW packages; ensured SOx compliance when needed
- Collected FLOW package approval and evidence from the requestor
- Reviewed test plans
- Gathered names of UAT approval authorities with the requestor
- Ensured end-to-end compatible solutions with Architecture and Applications based on requirements
- Defined scope of design walkthroughs with the Solution Architect
- Conducted design walkthroughs and documented results
- Clarified test case and functionality questions
- Supported end-to-end testing
- Supplied information to resolve issues and defects
- Provided data for go/no-go decisions
- Collected UAT approvals from defined authorities with evidence
- Supported early business demos and previews
- Supported design, development, and testing activities
- Evaluated business processes, anticipated needs, identified improvements, and implemented solutions
- Stayed updated on process and IT advancements to automate and modernize systems
- Held meetings and presentations to share ideas and findings
- Performed requirements analysis and documented results
- Communicated insights and plans to cross-functional teams and management
- Collaborated closely with clients, technicians, and managers
- Managed projects, developed plans, and monitored performance
- Updated, implemented, and maintained procedures
- Project management
- Technical environment: Windows 10, Office, JIRA, Confluence, Access Management, SCRUM, Toad, Oracle 12.1, UML 2.1, BMC Remedy, BMC Helix
Jul 2019 - Aug 2021
2 years 2 months Munich, Germany
Business Analyst, Billing Analyst (BSS)
Telefonica
- Defined system scope and objectives for complex projects and promoted communication between business leaders and IT
- Consulted with users and clients to solve complex system issues through in-depth evaluation of processes, systems, and industry standards, recommending solutions
- Supported system change processes from requirements through implementation, providing input based on analysis
- Advised business clients on functional specifications and provided user support
- Identified and communicated risks and impacts, considering business implications of technology
- Acted as advisor or coach to junior analysts and worked as a team to meet business goals
- Assessed risk for business decisions, safeguarding the firm’s reputation and assets by ensuring compliance with laws, policies, and ethical standards
- Reviewed and analyzed billing processes to find improvements and implement solutions; collaborated across departments to fulfill orders, prepare, issue, and send invoices
- Focused on billing accuracy, monitored sales sheets, reconciled invoices, and resolved discrepancies; communicated with clients and departments to clarify issues; maintained accurate client accounts and strict deadlines
- Project management
- Technical environment: Windows 8, Office, MS Access, JIRA, SCRUM, Toad, Oracle 12.1, UML 2.1, Arbor Kenan (Billing System), Business Objects, IBEG, Visio
Feb 2011 - Jul 2019
8 years 6 months Casablanca, Morocco
Owner, Manager
Lameltec
- Coordinated new collection efforts, managed the online shop, handled financial details, optimized processes, and conducted market research
- Developed sales margins, defined business analysis requirements, performed quality checks, and completed reporting
- Built and maintained partnerships to increase value; designed and maintained system processes; shared insights with the product team
- Tools administration
- Project management
- Technical environment: Windows 7, Office, Marketmag (cash and stock management), Illustrator, Visio, CAD, Gerber, Lectra
Sep 2008 - Dec 2010
2 years 4 months Berlin, Germany
Business Analyst, Billing Consultant (BSS)
Jamba/FoxMobile
- Managed WAP billing opportunities
- Understood issues affecting mobile entertainment industry performance
- Applied business analysis and requirements engineering methods
- Monitored operators’ and aggregators’ WAP billing opportunities
- Analyzed WAP billing APIs
- Facilitated workshops with stakeholders (sales, marketing, product management, operations)
- Defined WAP billing roadmap
- Specified functional design for integrating WAP billing APIs and frontends (web, WAP, mobile apps) and backend components (user, CRM/call center, order, delivery)
- Supervised technical design and project implementation for WAP billing
- Monitored all WAP billing projects and issues with a dedicated team
- Set up billing tools and managed invoicing and quoting
- General administration and office support
- Managed WAP billing setup and workflows
- Project management
- Technical environment: Windows Vista, Unix, Linux, C, C++, Java, PL/SQL, Toad, Quest Software, Remedy, TestDirector, WAP Billing, UML, Visio
Feb 2008 - Aug 2008
7 months Rabat, Morocco
Billing Consultant (OSS)
Atos Origin Morocco
- Collaborated with help desk teams to provide immediate support for technical issues
- Served as primary 24/7 contact, coordinating disaster recovery procedures impacting data center stability
- Actively participated in meetings on integration, consolidation, and data center expansion
- Delivered expertise in billing solutions, designed applications around BSCS, and integrated initiatives; configured tariff and rate plans; led development, testing, and coordination
- Managed production teams
- Handled reporting and invoicing
- Tools administration
- Project management
- Technical environment: Windows Vista, Unix, Linux, C, C++, Java, J2EE, Toad, Quest Software, Remedy, Lotus Notes, BSCS and Clarify Billing System, Siebel CRM, UML
Apr 2007 - Dec 2008
9 months Bern, Switzerland
Billing Solution Architect, Billing Consultant (BSS)
Swisscom
- Managed migration, maintenance, and design change specifications; supported architecture and business teams on the shared BSCS system; acted as integration architect to replace the BSCS billing system with new solutions
- Oversaw overall architecture and communicated solutions across departments
- Researched integration concepts, defined interfaces, coordinated integrators, and helped create a new BSCS platform integration concept
- Technical environment: Windows Vista, Unix, Linux, C, C++, Java, J2EE, Toad, Quest Software, Remedy, Lotus Notes, BSCS and Clarify Billing System, Siebel CRM, UML
Nov 2004 - Apr 2007
2 years 6 months Berlin, Germany
Billing Platform Manager (OSS)
O2 Germany
- Managed customer demands for billing (Arbor platform), fraud, CRM, and EAI
- Handled all data center issues
- Optimized operational processes and configured products and services
- Provided level 1 and 2 support and coordinated inquiries for billing, CRM, fraud, and EAI systems
- Troubleshot and tracked issues; ensured smooth operation and supported assigned system components for business operations
- Supported and stabilized workflows for business customers, with emphasis on billing, CRM, fraud, and EAI
- Performed quality control and security checks on new developments; collaborated with software development and specialist teams on test plans; produced error analysis reports and solutions; documented technical designs and implementation
- Operated and supported system components
- Contributed to continuous improvements and standardization of billing transactions
- Project management
- Technical environment: Windows Vista, Unix, Linux, C, C++, Java, J2EE, Toad, Quest Software, PL/SQL Developer, SQL Plus, Remedy, Lotus Notes, Kenan BP Billing System, IBEG, PeopleSoft CRM
Feb 1999 - Nov 2004
5 years 10 months Neu-Isenburg, Germany
Software Engineer (OSS)
Lhs/Sema/Schulmegergerseman
- Supported, maintained, developed, tested, migrated, and integrated the BSCS online and rating modules
- Administered tools and acted as liaison between customer and company departments to ensure satisfaction
- Coordinated projects and managed assignments
- Assigned to Maroc Telecom migration project for six months
- Technical environment: Windows 3.11–98, Unix, Linux, C, C++, Java, J2EE, Gupta/Centura, ABAP, Toad, Quest Software, PL/SQL Developer, SQL Plus, ClearCase, ClearQuest, BSCS Billing System (4–10)
Summary
Technically savvy business professional with extensive experience. Core strengths and expertise across different domains. Analytics-driven individual proficient in
- Project management billing (various billing systems), MBC Remedy, BMC Helix, Access
- Telecommunications management, business platforms, and coordination
- Application development
- Programming and databases
- Billing systems, CRM, EAI, SAP, BMC Remedy/Helix
- Analytics
- Data center
- Customer service
- Communication
- Leadership
Innovative worker highly familiar with application development and related technologies. Excellent leader with strong customer service, communication, and writing skills. Reliable team player dedicated to quality, satisfaction, and adaptability.
Languages
Arabic
Native
English
Advanced
French
Advanced
German
Advanced
Education
Oct 1988 - Jun 1990
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DEUG · Physics and Chemistry · France
Certifications & licenses
ITIL Certificate
Oracle 9i SQL, SQL Performance and Optimization, PL/SQL Development
Oracle
Server-Client Centura Builder
Centura
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