Maximilian Wäger

Transformation Expert

Maximilian Wäger
München, Germany

Experience

Mar 2024 - Present
1 year 1 month
Munich, Germany
Hybrid

Freelancing Strategy Consultant

Waeger Consulting

Led 2 major OEM transformation initiatives for an automotive data business:

Phase 1: B2B Sales Transformation

  • Optimized end-to-end sales processes and developed a Target Operating Model (TOM) to enhance scalability and efficiency.
  • Designed a Customer Lifecycle Management Framework, integrating key phases across the full sales funnel.
  • Established an E2E process integration blueprint and implemented JIRA-based project management for monitoring and execution.
  • Ensured timely implementation, progress tracking, and iteration based on impact analysis.
  • Standardized documentation and embedded optimized processes into daily sales operations across the organization.

Phase 2: Setup Customer Success Team

  • Designed and implemented customer management processes, focusing on Success to Retention, Retention to Expansion, and Expansion to Advocacy.
  • Led multi-stage workshops to define phase structures, assess current state, and develop the target vision.
  • Defined and executed key transformation measures, ensuring seamless role integration and operational efficiency.
  • Ensured end-to-end process continuity, aligning Customer Success functions with broader business objectives.
  • Enhanced process efficiency through tool integration and automation, coupled with structured training for the sales organization.
May 2022 - Dec 2022
8 months
Munich, Germany

Teamlead Amazon Vendor Services (AVS)

Amazon EU

  • Management of an international team of 12 Key Account Managers in the consumer goods sector (alcoholic beverages)
  • Doubling the team size through active recruiting and employee development
  • Management of a portfolio of >30 Amazon vendors with 9-digit P&L co-responsibility (+19% YoY)
  • Acquisition and onboarding of 4 new vendors for the AVS program
Dec 2020 - Apr 2022
1 year 5 months
Munich, Germany

Marketplace Manager

Amazon Germany

  • Co-development of the "Marketplace Consulting" program
  • Strategic consulting services for 11 leading selling partners in the areas of product building, logistics, marketing, expansion and pilot programs
  • Acquisition of 9 new selling partners for the program and negotiation of long-term contracts
  • Setting up a cross-functional pilot for agile project management (OKR) with 8 teams and 60 employees involved
Dec 2019 - Nov 2020
1 year
Munich, Germany

Senior Strategy Consultant

The Nunatak Group

  • Project lead for the development of an E-commerce strategy and set-up of a marketplace team (8 employees) for an electronics manufacturer
  • Leading the PMO for the transformation of a department (>500 employees) into an agile organization for an international media group
  • Reorganization of the global communications department (>200 employees) for a leading German car manufacturer
  • Lead of Nunatak's i) digital strategy practice and ii) marketing circle
Feb 2018 - Nov 2019
1 year 10 months
Munich, Germany

Strategy Consultant

The Nunatak Group

  • Set-up an agile innovation unit for the development of new credit products for a leading German bank
  • Supporting the M&A process in the connected car sector for a global IT service company
  • Strategic realignment and development of a digital business unit for a German agency group
  • Development of the digital marketing strategy for the Olympic sponsorship of an international financial services provider
Oct 2016 - Dec 2016
3 months
Stuttgart, Germany

Intern Restructuring Consulting

Deloitte

Feb 2016 - Jul 2016
6 months
Stuttgart, Germany

Student Trainee Business Development

Siemens

Aug 2015 - Sep 2015
2 months
Tanzania, United Republic of

Honorary consulting project

Manager without Borders

Oct 2014 - Jul 2015
10 months
Stuttgart, Germany

Marketing Manager

Scharr

Previously: internships

Summary

Experienced transformation expert with over seven years of expertise in digital transformation, process optimization, and organizational design. Specialized in developing and implementing Target Operating Models, end-to-end process management, and agile transformations across the automotive, e-commerce, and media industries. Proven track record in leading complex transformation programs, implementing agile methodologies, and scaling digital business models. Skilled in strategic planning and execution, with strong C-level communication skills and extensive experience in change management and cross-functional team leadership. Core competencies: - Digital strategy & business model development - End-to-end process optimization - Target Operating Models & organizational (re)design - Change management - Data-driven decision-making & business scaling

Languages

German
Native
English
Advanced

Education

Jan 2016 - Sep 2017

Edinburgh Napier University

M.Sc. · Strategy Management · Edinburgh, United Kingdom · 1,1

Oct 2015 - Sep 2017

ESB Reutlingen

M.Sc. · International Business Development · Reutlingen, Germany · 1,3

Sep 2011 - Sep 2014

DHBW Stuttgart

B.A. · Business Administration · Stuttgart, Germany · 1,7

Certifications & licenses

Project Management (IPMA)

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