Strategy | Operations | Growth

E-Commerce returns are time consuming and inconvenient for customers and complex and expensive for businesses. In other words, they suck for everyone. We are working on 10x the customer experience and the value to businesses.

Connecting the offline with the online world by leveraging AI and creating a digital Twinn of your vehicles.

Your e-mobility flatrate.

• Defined the 2017/18 strategy for Marketplace & Product experience in EMEA with 240m$ in gross booking growth through efficiency and product experience projects.
• Built & implemented the strategy to reduce risk exposure and increase profitability by centralizing critical marketplace processes and decisions saving up to 30% of marketplace related headcount in EMEA.
• Shaped the EMEA strategy and execution of global key projects such as Driver Forward („180days of change“), re-defining the global collaboration model.
• Built and developed the teams in Marketplace Efficiency, Product Experience and Cash/Payments

• Standardized quality and efficiency processes for West Switzerland.
• Led marketplace efficiency rollouts and efforts in West Switzerland.
• Strengthened cross-country operations within the DACH region, leading the way for centralization.

• Developed & Implemented restructuring efforts at a manufacturing plant for a leading automobile manufacturer.
• Reduced product- and process-related cost in industries ranging from medical devices to household goods.
• Built a mass volume business plan for fuel cell technologies in the automobile industry.

• Initiated and coordinated a crossfunctional team to improve the quality image reflected in european automotive rankings. As a result, Toyota achieved several No 1 rankings in European magazines.
• Increased office efficiency by 30% in the European Headquarter by negotiating the strategy, developing a training module, training-the-trainer and conducting workshops for 400+ employees.
• Presented status reports quarterly to European and Global senior executives.
• Reduced Voice of Customer data analysis lead-time by 90% by developing an automated procedure.
• Managed Pan-European projects to reduce vehicle quality concerns through activites such as initiating field parts recovery, forming working groups with technical specialists and local sales and marketing staff and coordinating the implementation of quality improvement activities in production.