Recommended expert
Christopher Stern
IAM Operations IT Support
Experience
Aug 2023 - Apr 2024
9 monthsIAM Operations IT Support
KFW
- User support and consulting (phone, email)
- Ticket handling (incidents and requests)
- Reviewing/updating permissions, orders, tasks, and employee identities
Nov 2022 - Apr 2023
6 monthsService Desk, Application Administration
pk systems GmbH
- Troubleshooting incidents and service requests from customer inquiries via email and phone
- DeskPro administration (tickets, users, etc.)
- Active Directory, Microsoft 365 Admin Center, and Jobrouter administration (assets, services)
- PC and notebook setup and shipping
Jun 2022 - Aug 2022
3 monthsService Desk, L1/L2 Technical IT Support
data experts gmbh
- User help desk (email, phone) and ticket handling
- Error analysis and resolution of user tickets
- Documentation of support workflows
Feb 2022 - Apr 2022
3 monthsService Desk, L1/L2 Technical IT Support
Protiviti GmbH
- Ticket and call handling according to ITIL
- Troubleshooting Office 365 and network issues
- User management (Active Directory)
Jul 2016 - May 2018
1 year 11 monthsService Desk, L1/L2 Technical IT Support
Canto GmbH
- Ticket management (Salesforce CRM)
- Project management (Jira, Confluence)
- Test management with Cumulus (Oracle VirtualBox)
Aug 2014 - Oct 2015
1 year 3 monthsService Desk, 2nd Level IT Support
Digital Spirit
- Ticket management (Jira, Mantis)
- Customizing EnTraS
- Testing with EnTraS (VMware Workstation, Oracle VirtualBox)
Mar 2009 - Aug 2009
6 monthsIT Administration, Web Programming and Web Tracking
DRK Kliniken Berlin
- IT administration of the DRK website (Customizing Typo3, Backup)
- IT administration of the intranet (MS IIS Server, MySQL, Backup)
- SEO for the DRK website (Google tools, etc.)
Dec 2006 - Sep 2007
10 monthsIT Integration of Document Management System (DMS) in Sales Department
DCVD/CharterWay
- Creating document classification and functional concept
- Coordinating software service providers for implementing a data interface
- Conducting functional and data tests on the DMS prototype
- Supporting the rollout of DMS clients and DMS workshops for sales managers
- Training sales managers on DMS document scanning
- Creating DMS workflow documentation
Nov 2003 - Feb 2004
4 monthsProgramming a Custom Employee Management System
product + concept
- Implementing the frontend (HTML/CSS, JavaScript)
- Implementing logic/functions (JSP, Tag-Libs) and database (MySQL)
- Program testing and bug fixing
Jul 2003 - Oct 2003
4 monthsProgramming a Data Interface to Import Pharma Data from XML Documents into a Relational Database
Dr. Notghi Contract Research
- Implementing the frontend (HTML/CSS, JavaScript)
- Implementing logic/functions (Java Servlets) and database (MySQL)
- Program testing and bug fixing
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (4 years), Automotive (1 year), Banking and Finance (0.5 years), Healthcare (0.5 years), and Pharmaceutical (0.5 years).
Information Technology
Automotive
Banking and Finance
Healthcare
Pharmaceutical
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (6 years), Project Management (2 years), Quality Assurance (2 years), Customer Service (1.5 years), Sales (1 year), and Marketing (0.5 years).
Information Technology
Project Management
Quality Assurance
Customer Service
Sales
Marketing
Skills
It Integration Of Application Systems (Dms, Lms, Dams, Etc.)
It Infrastructure Administration (Network, Applications, Etc.)
It Support For Complex Application Systems (Lms, Dams, Etc.)
Web Application Programming (Frontend, Database)
Software
Marketing
Healthcare
Pharma
Automotive
E-commerce
Languages
German
AdvancedEnglish
AdvancedEducation
IHK-certified IT Specialist in Application Development · IT Specialist in Application Development
Bachelor of Science in Business Informatics · Business Informatics
Certifications & licenses
Certified Kubernetes Administrator (CKA) With Practice Tests
Udemy
Essentials Of Linux System Administration (LFS201)
Linux Foundation
Introduction To Cloud Infrastructure Technologies (LFS151x)
Linux Foundation
Introduction To Kubernetes (LFS158x)
Linux Foundation
Introduction To OS Networking Technologies (LFS165x)
Linux Foundation
Linux Networking And Administration (LFS211)
Linux Foundation
Microsoft Certified: Azure Fundamentals (AZ-900)
Microsoft
Microsoft Certified: Security, Compliance, And Identity Fundamentals (SC-900)
Microsoft
Network Analysis With Kali Linux
Preparing To Certified Openstack Administrator (COA) Exam
Udemy
VMware vSphere 6.5 Basic Course
Wireshark Basic Course
Profile
Created
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Christopher based?
Christopher is based in Berlin, Germany and prefers 100% remote projects.
What languages does Christopher speak?
Christopher speaks the following languages: German (Advanced), English (Advanced).
How many years of experience does Christopher have?
Christopher has at least 6 years of experience. During this time, Christopher has worked in at least 8 different roles and for 10 different companies. The average length of individual experience is 1 year and 7 months. Note that Christopher may not have shared all experience and actually has more experience.
What roles would Christopher be best suited for?
Based on recent experience, Christopher would be well-suited for roles such as: IAM Operations IT Support, Service Desk, Application Administration, Service Desk, L1/L2 Technical IT Support.
What is Christopher's latest experience?
Christopher's most recent position is IAM Operations IT Support at KFW.
What companies has Christopher worked for in recent years?
In recent years, Christopher has worked for KFW, pk systems GmbH, data experts gmbh, and Protiviti GmbH.
Which industries is Christopher most experienced in?
Christopher is most experienced in industries like Information Technology (IT), Automotive, and Banking and Finance. Christopher also has some experience in Healthcare, Pharmaceutical, and Professional Services.
Which business areas is Christopher most experienced in?
Christopher is most experienced in business areas like Information Technology (IT), Project Management, and Quality Assurance (QA). Christopher also has some experience in Customer Service, Sales, and Marketing.
Which industries has Christopher worked in recently?
Christopher has recently worked in industries like Banking and Finance, Information Technology (IT), and Professional Services.
Which business areas has Christopher worked in recently?
Christopher has recently worked in business areas like Information Technology (IT) and Customer Service.
What is Christopher's education?
Christopher holds a Bachelor in Business Informatics.
Does Christopher have any certificates?
Christopher has 12 certificates. Among them, these include: Certified Kubernetes Administrator (CKA) With Practice Tests, Essentials Of Linux System Administration (LFS201), and Introduction To Cloud Infrastructure Technologies (LFS151x).
What is the availability of Christopher?
Christopher is immediately available full-time for suitable projects.
What is the rate of Christopher?
Christopher's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Christopher?
To hire Christopher, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1000
750
500
250
Market avg: 780-940 €
Market avg: 780-940 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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