Alicja Ryczak
Product Owner Web/Mobile Apps
Experience
Jan 2016 - Dec 2022
6 yearsProduct Owner Mobile App – SecurePIM Android
Materna Virtual Solution GmbH
- Orchestrated timely releases, delivering committed features on time to customers and resulting in increased customer satisfaction and contract renewals
- Successfully led two major projects from concept to final release, delivering desired features to users and winning a contract with a new customer based on timely project delivery
- Revamped the calendar in-app application by prioritizing user feedback and modern design trends, leading to increased customer satisfaction
- Improved app performance and stability by implementing new processes and prioritizing technical uplifts, resulting in a 40% reduction in bug backlog and a 30% decrease in customer support requests
- Effectively managed a cross-functional and remote team of 14 people, transferring the product vision and motivating them to meet business goals
Jan 2015 - Dec 2017
3 years Düsseldorf, Germany
Product Development Manager - Mobile App (iOS & Android)
Trivago N.V.
- Collaborated with Marketing and UI/UX Teams to build and deliver better features, ensuring effective communication and fostering teamwork, resulting in improved product quality and user engagement
- Conducted continuous A/B testing based on MVP-approach and focused on user funnels, resulting in a 15% increase in click-through rates and a 10% increase in conversions, respectively
- Conducted UI/UX research with focus groups to gain a better understanding of user needs and utilized the insights to drive design optimization and deliver a better user experience
- Utilized Agile development methods and KPI driven decision making to ensure efficient project delivery, achieving a 10% increase in revenue and successfully leading a 6-month redesign project for RTL languages resulting in improved app usability and increased user engagement
Jan 2013 - Dec 2015
3 years Munich, Germany
Product Management Working Student
AutoScout24
- Enhanced user experience with effective A/B tests and automated listings, boosting customer satisfaction
- Optimized private listings with a comprehensive guide, increasing sales and revenue
- Improved platform efficiency with 50% reduction in manual processes and 20% reduction in abandonment rates through UI competency framework
Jan 2011 - Dec 2014
2 years Munich, Germany
Product Management Intern
Amazon
- Boosted supplier performance and customer satisfaction by conducting extensive product creation training sessions
- Fostered strong supplier relationships and identified future collaboration opportunities through regular communication and status updates
- Streamlined supplier communication and improved material delivery by providing critical support
- Analyzed profitability through effective product bundling recommendations and extensive market research on private label brands
Jan 2010 - Dec 2013
2 years Berlin, Germany
Quality Management Working Student
Siemens
- Successfully standardized, optimized and implemented business processes, resulting in improved efficiency and increased productivity
- Facilitated effective meetings, workshops, trainings and prepared dynamic PowerPoint presentations
- Conducted research to improve customer and service provider communication and support while growing my skills in project management, data analysis, and customer service
Summary
Product Owner with 12+ years of experience managing customer-facing projects in B2B and B2C markets. Building trustworthy and strong relationships with stakeholders is key to my work. Personally committed to creating user-centered solutions that are simple, practical, and foster long-lasting customer relationships. This is my passion, driving me to make a difference in the industry.
Languages
German
Native
Polish
Native
English
Advanced
French
Advanced
Indonesian
Elementary
Education
Feb 2012 - Present