Alicja R.

Product Owner Mobile App – SecurePIM Android

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Berlin, Germany

Experience

Jan 2017 - Dec 2022
6 years
Germany

Product Owner Mobile App – SecurePIM Android

Materna Virtual Solution GmbH

  • Orchestrated timely releases, delivering committed features on time to customers and resulting in increased customer satisfaction and contract renewals.
  • Successfully led two major projects from concept to final release, delivering desired features to users and winning a contract with a new customer based on timely project delivery.
  • Revamped the calendar in-app application by prioritizing user feedback and modern design trends, leading to increased customer satisfaction.
  • Improved app performance and stability by implementing new processes and prioritizing technical uplifts, resulting in a 40% reduction in bug backlog and a 30% decrease in customer support requests.
  • Effectively managed a cross-functional and remote team of 14 people, transferring the product vision and motivating them to meet business goals.
Jan 2015 - Dec 2017
3 years
Düsseldorf, Germany

Product Development Manager - Mobile App (iOS & Android)

Trivago N.V.

  • Collaborated with Marketing and UI/UX Teams to build and deliver better features, ensuring effective communication and fostering teamwork, resulting in improved product quality and user engagement.
  • Conducted continuous A/B testing based on MVP-approach and focused on user funnels, resulting in a 15% increase in click-through rates and a 10% increase in conversions, respectively.
  • Conducted UI/UX research with focus groups to gain a better understanding of user needs and utilized the insights to drive design optimization and deliver a better user experience.
  • Utilized Agile development methods and KPI driven decision making to ensure efficient project delivery, achieving a 10% increase in revenue and successfully leading a 6-month redesign project for RTL languages resulting in improved app usability and increased user engagement.
Jan 2013 - Dec 2015
3 years
Munich, Germany

Product Management Working Student

AutoScout24

  • Enhanced user experience with effective A/B tests and automated listings, boosting customer satisfaction.
  • Optimized private listings with a comprehensive guide, increasing sales and revenue.
  • Improved platform efficiency with 50% reduction in manual processes and 20% reduction in abandonment rates through UI competency framework.
Jan 2012 - Dec 2013
2 years
Munich, Germany

Product Management Intern

Amazon

  • Boosted supplier performance and customer satisfaction by conducting extensive product creation training sessions.
  • Fostered strong supplier relationships and identified future collaboration opportunities through regular communication and status updates.
  • Streamlined supplier communication and improved material delivery by providing critical support. Analyzed profitability through effective product bundling recommendations and extensive market research on private label brands.
Jan 2011 - Dec 2012
2 years
Berlin, Germany

Quality Management Working Student

Siemens

  • Successfully standardized, optimized and implemented business processes, resulting in improved efficiency and increased productivity.
  • Facilitated effective meetings, workshops, trainings and prepared dynamic PowerPoint presentations.
  • Conducted research to improve customer and service provider communication and support while growing my skills in project management, data analysis, and customer service.

Summary

Product Owner with 12+ years of experience managing customer-facing projects in B2B and B2C markets. Building trustworthy and strong relationships with stakeholders is key to my work. Personally committed to creating user-centered solutions that are simple, practical, and foster long-lasting customer relationships. This is my passion, driving me to make a difference in the industry.

Languages

German
Native
Polish
Native
English
Advanced
French
Advanced
Indonesian
Elementary

Education

Business School Potsdam

BA · Communications & Management · Potsdam, Germany

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