Alicja R.
Product Owner Mobile App – SecurePIM Android
Experience
Jan 2017 - Dec 2022
6 yearsGermany
Product Owner Mobile App – SecurePIM Android
Materna Virtual Solution GmbH
- Orchestrated timely releases, delivering committed features on time to customers and resulting in increased customer satisfaction and contract renewals.
- Successfully led two major projects from concept to final release, delivering desired features to users and winning a contract with a new customer based on timely project delivery.
- Revamped the calendar in-app application by prioritizing user feedback and modern design trends, leading to increased customer satisfaction.
- Improved app performance and stability by implementing new processes and prioritizing technical uplifts, resulting in a 40% reduction in bug backlog and a 30% decrease in customer support requests.
- Effectively managed a cross-functional and remote team of 14 people, transferring the product vision and motivating them to meet business goals.
Jan 2015 - Dec 2017
3 yearsDüsseldorf, Germany
Product Development Manager - Mobile App (iOS & Android)
Trivago N.V.
- Collaborated with Marketing and UI/UX Teams to build and deliver better features, ensuring effective communication and fostering teamwork, resulting in improved product quality and user engagement.
- Conducted continuous A/B testing based on MVP-approach and focused on user funnels, resulting in a 15% increase in click-through rates and a 10% increase in conversions, respectively.
- Conducted UI/UX research with focus groups to gain a better understanding of user needs and utilized the insights to drive design optimization and deliver a better user experience.
- Utilized Agile development methods and KPI driven decision making to ensure efficient project delivery, achieving a 10% increase in revenue and successfully leading a 6-month redesign project for RTL languages resulting in improved app usability and increased user engagement.
Jan 2013 - Dec 2015
3 yearsMunich, Germany
Product Management Working Student
AutoScout24
- Enhanced user experience with effective A/B tests and automated listings, boosting customer satisfaction.
- Optimized private listings with a comprehensive guide, increasing sales and revenue.
- Improved platform efficiency with 50% reduction in manual processes and 20% reduction in abandonment rates through UI competency framework.
Jan 2012 - Dec 2013
2 yearsMunich, Germany
Product Management Intern
Amazon
- Boosted supplier performance and customer satisfaction by conducting extensive product creation training sessions.
- Fostered strong supplier relationships and identified future collaboration opportunities through regular communication and status updates.
- Streamlined supplier communication and improved material delivery by providing critical support. Analyzed profitability through effective product bundling recommendations and extensive market research on private label brands.
Jan 2011 - Dec 2012
2 yearsBerlin, Germany
Quality Management Working Student
Siemens
- Successfully standardized, optimized and implemented business processes, resulting in improved efficiency and increased productivity.
- Facilitated effective meetings, workshops, trainings and prepared dynamic PowerPoint presentations.
- Conducted research to improve customer and service provider communication and support while growing my skills in project management, data analysis, and customer service.
Summary
Product Owner with 12+ years of experience managing customer-facing projects in B2B and B2C markets. Building trustworthy and strong relationships with stakeholders is key to my work. Personally committed to creating user-centered solutions that are simple, practical, and foster long-lasting customer relationships. This is my passion, driving me to make a difference in the industry.
Languages
German
NativePolish
NativeEnglish
AdvancedFrench
AdvancedIndonesian
ElementaryEducation
Business School Potsdam
BA · Communications & Management · Potsdam, Germany
Need a freelancer? Find your match in seconds.
Try FRATCH GPT More actions
Similar Freelancers
Discover other experts with similar qualifications and experience