Experience
Mar 2023 - Present
2 years 10 months
- A more business side approach on features which have to be developed
- Trying to find and answer questions how new things will affect old functionalities or interact with them and with other products of ours
- Getting to know upcoming features in detail, so answers can be given to developers at any time
- Clarification what product owners want to achieve with specific feature (for ex.: functionality, usability, design, back end logic,..)
- Checking requirements and writing them down in tickets
Jul 2022 - Mar 2023
9 months
- Management of the projects process
- Customer onboarding
- Technical troubleshooting and escalation of customer issues to developers
- Technical understanding of customer requests/features
- Assist customers in prioritizing their product backlog and restoring the value of features
- Help developers to understand the needs of our customers
- Assistance with Scrum management, change management for internal changes as well as those affecting customers
Feb 2020 - Jul 2022
2 years 6 months
- Managing the Projects process
- Team management via Agile methodologies (Scrum/Kanban)
- Taking my experience from Supporter times to proactively give suggestions on UX/UI
- Helping clients prioritize their backlog and putting value of features back in place
- Acceptance testing before Production releases
- Helping developers understand the needs of our clients
- Creating flow diagrams and mock-ups
- Giving clients the technical feedback and feasibility in a way a non-tech person can easily understand
- Having an open mind, to be able to detect new projects on any field/industry there is
Mar 2018 - Feb 2020
2 years
As Product Analyst:**
Trying to find and answer questions how new things will affect old functionalities or interact with them and with other products of ours
Getting to know upcoming features in detail, so answers can be given to developers at any time
Close collaboration with Product Owners (I was the first point of contact)
Clarification what product owners want to achieve with specific feature (for ex.: functionality, usability, design, back end logic,..)
Taking care of technical specifications with the input of dedicated developers, to assure that and how it can be developed
As Scrum Master:**
Coordinating feature teams and what task to assign to a developer
Sprint planning
Daily scrums and with that finding a way to get rid of obstacles if they occur
Oct 2015 - Mar 2018
2 years 6 months
- Checking and ensuring that products meet high requirements
- Incorporating quality checks already at the initial, developing phase
- Care for retrospective
- Close cooperation with developers and support
- Training new team members in the test team
May 2014 - Oct 2015
1 year 6 months
- Work with users, players/customers
- First level support
- Shift manager
- Distribution of tasks