Renata Idiatullina
Integrated Digital Specialist
Erfahrungen
Nov. 2023 - Bis heute
1 Jahr 5 Monaten Wien, Österreich
Integrated Digital Specialist
Peter Drucker Society Europe
- Developed a range of digital skills through hands-on experience in content creation and IT support.
- Managed and created engaging content for newsletters, blogs, and YouTube channels.
- Maintained digital platforms and supported email campaigns to ensure smooth operations.
- Coordinated the technical aspects of virtual events, ensuring they ran smoothly.
Dez. 2020 - Bis heute
4 Jahren 4 Monaten Ljubljana, Slowenien
Technical Support Specialist
Setronica
- Provided comprehensive user support across multiple countries, including Slovenia, Kazakhstan, Russia, Serbia, Turkey, and Thailand, enhancing client satisfaction and support efficiency.
- Assisted users in selecting and procuring devices for home offices and streamlined the process of hardware repairs by identifying reliable retailers.
- Installed essential software and performed data analysis on Slack channel communications to improve team productivity and communication.
- Supported HR initiatives by compiling data for relocation programs and managing job postings on various online platforms.
- Contributed to the development and ongoing maintenance of a Knowledge Base, ensuring it remained a crucial resource for user guidance and support.
Dez. 2020 - Bis heute
4 Jahren 4 Monaten Washington, Vereinigte Staaten
Intermediate Technical Support Specialist
ThinkWell
- Helped launch and run our company's helpdesk, providing internal tech support to offices worldwide, including in Bangladesh, Burkina Faso, Indonesia, the Philippines, Mozambique, Pakistan, Switzerland, the UK, and the USA.
- Offered ongoing technical support, resolving issues and answering questions related to software, hardware, and networks.
- Managed onboarding and offboarding processes, and organized crucial data in asset management systems.
- Developed PowerBI dashboards to enhance data visualization and reporting capabilities, improving decision-making and user satisfaction.
Mai 2019 - Sept. 2019
5 Monaten Vereinigte Staaten
Participant in the Work and Travel Student Exchange program
Chico Hot Springs Resort
- Joined the Work and Travel USA program, excelling in customer service at a bustling hospitality venue in Montana.
- Mastered multitasking and prioritization, balancing work duties with enriching cultural exchanges.
- Gained hands-on hospitality skills, from managing guest check-ins to overseeing room preparations.
- Thrived in a diverse team setting, boosting my communication skills and cultural understanding.
Sprachen
Russisch
Muttersprache
Deutsch
Verhandlungssicher
Englisch
Verhandlungssicher
Ausbildung
Sept. 2023 - Bis heute
Fachhochschule des BFI Wien
Projektmanagement und IT · Wien, Österreich
Okt. 2021 - Feb. 2023
Sprachenzentrum der Universität Wien
Pre-study course (the German language) · Wien, Österreich
Sept. 2016 - Juli 2020
Samara State University of Social Sciences and Education
Bachelor of arts · Samara, Russische Föderation
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