Certified Scrum Professional - Product Owner

Responsibility for creating ISO 9001 certification implementation concept using innovative approach (Gamification and 4C model).

Responsible for conceptualizing Lean Portfolio Management process covering entire cycle from product idea through implementation to monitoring.

Founded and led 'Quality Assurance Enablement Team' with 3 team members. Supporting all project teams in implementing quality tasks to ensure software quality for customers.

Developed team vision, started Product Backlog and outlined work process.

Proactively approached other project teams to explain mission and methods. Discussed quality requirements and identified existing implementations in QA sessions. Closed quality gaps either by teams themselves or with our support.

Ensured pending quality gaps were transferred to team Product Backlogs through regular monitoring.

Main role included connecting target groups (Product Owner, Scrum Master, Business Engineer, Requirements Manager and Implementation Team) through targeted 90-120 minute workshops and conveying advanced level knowledge.

Designed relevant content using 4C model ("Coaching from the Back of the Room"), moderated sessions, gathered feedback and finalized workshop materials.

Co-designed team split resulting in two balanced teams with 8 members each, including Product Owner and Scrum Master. Tasks included developing splitting workshop, future meeting structure and content, and building Jira structure for 2 teams with shared Product Backlog.

Led agile transformation and SAFe implementation project with complete IT landscape modernization. Project involved ~180 people in ~20 teams and 3 Agile Release Trains (ARTs).

Led diverse teams with different work contents, processes and team sizes (6-16 people) in Scrum/Kanban mode including:

• Building and operating MS Dynamics 365 CRM platform
• Operating access to data and environments
• Generating and handling virtual credit card numbers
• Collecting and processing client billing data
• UATP payments

Managed integration of team members and external service providers, promoted team collaboration, self-organization, quality assurance.

Led successful MS Dynamics 365 CRM weekend updates. Achieved component-based modularization enabling selective component rollouts.

Temporarily served as Operations Lead for 16-person backend team developing 20+ microservices, including bug tracking, analysis triggering, implementation, testing and deployments.

Introduced and initially performed Release Manager role.

Supported transition to remote work from March 2020, including building new teams and virtual Product Increment Planning Events.

Responsible for operative integration of Chapters and Guilds in innovation program: continuous exchange with leaders, budget support, personnel needs, milestone achievement, Squad networking, meeting moderation, impediment resolution.

Established communities for Product Owners and Scrum Masters, including topic collection, community meetings and training design.

Led Portal Team (6 people) and international Configuration & Setup Team (8 people) for Smart Home product.

Organized Scrum of Scrums at team and Scrum Master levels.

Coached Kanban implementation for product internationalization project.

Designed and delivered regular Scrum and Kanban full-day training.

Led Project Award competition to recognize excellent team performance. Assembled project team, established evaluation criteria, assessed 35 projects, managed communication and event organization.

Led teams of 10 people for process improvement projects. Focused on ticket processing time optimization and tool implementation for hundreds of users.

Built requirements management system: defined roles, responsibilities, processes and tools.

Managed requirements for marketing campaigns, partner billing, data warehouse systems.

Initiated regular requirements manager meetings.

Specified and tested requirements management tool support.

Built Data Warehouse/Data Marts as management information systems in customer projects.

Provided product consulting, installation and interactive presentations using TONBELLER software.

Completed training as Mathematical-Technical Assistant (IHK). 3-month block courses in computer science, mathematics and communications technology alternating with practical assignments. Programming languages: Assembler, Pascal, Turbo Pascal, C, C++.