Project Managment

As an independent contractor, I specialize in delivering comprehensive IT solutions tailored to diverse client needs. My expertise includes providing robust IT support for Windows systems, streamlining system administration processes, and ensuring secure hardware decommissioning and data destruction.

Leveraging tools like Intune and SCCM, I efficiently provision and configure Windows systems to meet organizational requirements. My role demands precision, adaptability, and a commitment to optimizing technology infrastructure for seamless performance.

During my tenure at Perkins & Will, my responsibilities included troubleshooting software and hardware issues, managing technology inventory, and executing new workstation deployment, including imaging. I also managed workstation decommissioning and secure data destruction. I proficiently utilized proprietary asset management tools to maintain accurate records and support IT infrastructure.

In my role, I excelled in coordinating projects and leveraging technical skills to ensure successful execution. I managed the configuration of a diverse array of hardware, including workstations, tablets, point-of-sale systems, Cisco networking devices (routers, switches, access points), and peripheral devices (printers, scanners). I created, interpreted, and revised comprehensive technical documentation, integrating both verbal and visual instructions to ensure consistent and accurate equipment configurations for clients. Collaborating closely with Project Managers, I was pivotal in staging and preparing materials for various projects, aligning with specific project requirements. My focus on adhering to customer specifications and maintaining efficient workflows was critical in achieving precise configurations, thereby upholding the integrity of project scopes, and ensuring successful project execution and technical support.

At DecisionOne, I excelled in Level One technical support roles, adept at Active Directory queries and troubleshooting for a range of operating systems, including Windows 7, Windows 10, and macOS, as well as customer-specific internal tools. My duties included:

• Efficiently handling and resolving a high volume of technical issues from international corporate clients, utilizing Workfront/Remedy and Service Now ticketing software at the Help Desk
• Expertly employing SCCM for remote user assistance, including system control and deployment of software and operating system updates
• Meticulously documenting each support interaction in Workfront and Remedy for accurate incident tracking
• Facilitating the technical migration process from Windows 7 to Windows 10 for end-user systems
• Offering technical support and expertise for the operation of video, multimedia, and telecommunications equipment
• Providing fundamental support for SAP CRM
• Adhering to strict escalation protocols as outlined in the service level agreements with three managed service customers