Wei ping (Ping) Tong

VP – Digital Tools & AI Implementation

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Singapore, Singapore

Experience

Jan 2025 - Present
1 year 1 month
Singapore

VP – Digital Tools & AI Implementation

JPMorgan Chase

  • Spearheaded APAC’s first LLM-powered internal banking solution, automating fund deployment — delivering 1 FTE savings and improving operational accuracy.
  • Deployed LLM automation for APAC Digital Platform Change Services, transforming end-to-end project status reporting — automated data sourcing, report writing, and rating across 80+ projects, now used by APAC project managers to streamline reporting and oversight.
  • Deployed Assistant UI with LLM agents that auto-filled Japan escalation forms via chatbot, resolving data quality issues from language barriers and reducing time spent by compliance and operations teams by 30%.
  • Partnered with compliance, operations, and claims teams to deploy LLM-powered multi-mailbox query classification that analyzed client queries and sentiment, identified high-effort focus areas, and generated targeted action plans — achieving 15 FTE savings and accelerating client response times.
  • Conducted large-scale digital tool training (Alteryx and UiPath StudioX) for more than 200 trainees across APAC Operations, driving adoption of automation solutions and upskilling the workforce.
  • Promoted cross-line-of-business collaboration by presenting demos in the APAC Monthly AI Governance sessions, connecting AI experts and fostering a culture of knowledge sharing.
  • Led a team of 4 developers under an agile sprint model, providing technical guidance and project oversight to ensure timely delivery of LLM automation initiatives.
Jan 2024 - Present
2 years 1 month

Founder & Self-Taught Full Stack AI Developer

Self

  • Launched FD MarketPulse, a full-stack LLM application (React, FastAPI, PostgreSQL) delivering live market insights to retail investors.
  • Founded Pixio AI, a generative AI platform for stickers, apparel, and storybooks; piloted via a 10-day live booth with over 200 direct customer interactions shaping the product roadmap.
  • Developed advertising videos and photo campaigns for Instagram, TikTok, and RedNote, driving stronger brand presence and audience reach through creative visual marketing.
  • Developed a scalable React UI integrated with custom Python generative models.
Jun 2022 - Jan 2025
2 years 8 months
Singapore

Digital Platform Solution Architect

JPMorgan Chase

  • Led APAC-wide automation initiatives across FX settlement and callback workflows, deploying PEGA and UiPath solutions that eliminated 10 FTE manual work and improved compliance, reducing workload by 15 FTE.
  • Designed and rolled out document understanding bots for sanction screening and email triage across APAC, saving 2 FTE per month.
  • Received the JPMorgan CEO Award for automating China LVB Code Repair (using Python, web scraping, and UiPath), improving efficiency by 50% — the only non-APAC project during this role.
Oct 2020 - Jun 2022
1 year 9 months
Singapore

Enterprise Technology Manager

Lazada (Alibaba Group)

  • Reduced internal self-service cycle time by 30% with JavaScript-driven self-service workflows.
  • Led regional automation strategy across finance, customer care, and security domains, generating monthly savings of 10 FTE.
  • Led UiPath training across IT departments, uncovering over 10 high-impact automation use cases to streamline processes and drive productivity.
Oct 2018 - Oct 2020
2 years 1 month
Singapore

UiPath RPA SME & Business Process Automation Lead

Micron

  • Established RPA Centre of Excellence in APAC, mentoring over 50 developers and leading projects that saved 20 FTE.
  • Streamlined SAP transactions by automating shipping, invoicing, and defect documentation flows via RPA.
Jul 2014 - Oct 2018
4 years 4 months
Singapore

Engineering Operation Engineer

Micron

  • Led a night shift team of 5 technicians to ensure product quality by identifying and addressing tool and process abnormalities.
  • Modified database SQL reports, expediting the review process by 20 man-hours per month.
  • Created daily shift reports with HTML and Excel macros, saving 30 man-hours per month and improving report accuracy.

Summary

Full Stack AI Engineer and VP, Innovation Lead at JPMorgan with 10+ years of experience in AI, automation, and digital transformation. Expert in building enterprise-grade LLM pipelines, Retrieval-Augmented Generation (RAG) systems, and full-stack applications. Proven record of delivering measurable efficiency (20+ FTE savings), regulatory compliance improvements, and client impact across APAC. Founder of Pixio AI and FD MarketPulse, bridging research into consumer-facing AI products. Backed by formal training in data analytics and data science (NUS MTech), and known for leading cross-functional AI initiatives, scaling adoption, and mentoring developers to build maintainable, production-ready systems.

Skills

  • Ai & Data: Llm Pipelines, Langgraph, Rag, Openai Apis, Prompt Engineering, Data Analytics, Data Science
  • Cloud & Devops: Docker, Gcp, Aws
  • Leadership & Strategy: Innovation Programs, Cross-functional Collaboration, Team Mentoring
  • Full Stack Development: React, Typescript, Node.js, Fastapi, Flask, Postgresql
  • Automation & Enterprise Platforms: Uipath, Pega, Power Apps, Tableau, Alteryx

Languages

English
Native
Chinese
Native

Education

Oct 2020 - Jun 2022

NUS ISS

MTech in Enterprise Business Analytics · Enterprise Business Analytics · Singapore

Oct 2018 - Jun 2019

First Media Design School

Diploma in Visual Communication · Visual Communication · Singapore

Oct 2010 - Jun 2014

NUS

B.Eng. in Chemical Engineering · Chemical Engineering · Singapore

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