Recommended expert

Viktor Danylevsky

Application Manager / IT Operations Engineer

Viktor Danylevsky
Zürich, Switzerland

Experience

Feb 2017 - Present
9 years

Application Manager / IT Operations Engineer

SBB

  • Coordination and implementation of setting up and further development of applications in close collaboration with external service providers as the internal technical contact person
  • Ensuring stable, proper operation and maintenance of business-critical applications to support central business processes
  • Analysis, handling, and sustainable resolution of application issues (incidents, problems) including workarounds in 2nd and 3rd level support
  • Planning, coordination, and implementation of changes in ongoing application operations according to ITIL processes
  • Participation in project teams for maintenance, further development, and integration of interfaces between different applications
  • Support in creating, maintaining, and executing test cases as well as assisting with system, integration, and acceptance tests
  • Operation, deployment, and maintenance of containerized applications using Docker
  • Installation, configuration, integration, and testing of server and application software in virtualized and cloud environments (VMware, AWS)
  • Operation and maintenance of virtualized application platforms (Windows Server/Client, VMware, AWS Cloud)
  • User, role, and permission management in complex enterprise environments
  • Creation and maintenance of technical documentation (operations concepts, changes, projects, interfaces)
  • Close collaboration with internal departments, project management, and external partners and suppliers
Sep 2014 - Aug 2016
2 years

System Engineer / Support / Test

SBB

  • Operational support of Windows and Linux systems
  • 2nd and 3rd level support for hardware, software, and internal applications
  • Ticket-based fault analysis, incident and problem management
  • Rollouts, migrations, and system testing in production environments
  • Installation and maintenance of drivers and system components
  • User support (onboarding, technical support)
  • Creation of test scenarios and technical documentation
Jan 2014 - Aug 2014
8 months

System Engineer

IT Service Provider

  • Sequencing and virtualization of applications with Microsoft App-V
  • Automation, customization, and parameterization of applications using scripting
  • System engineering in the Windows client area, including operation and optimization of the platform
  • Application engineering, including standardization, testing, and release processes
  • Creation of Windows images
  • Integration and maintenance of hardware drivers in client and image environments
  • 2nd and 3rd level support, including incident, problem, and change management
Mar 2013 - Dec 2013
10 months

Senior System Engineer / Senior Investigation/Parameterization Engineer

Hospital

  • Analysis of business applications and existing platform environments regarding integration, operation, and security requirements
  • Execution and coordination of compatibility, integration, and system tests in Windows environments
  • Standardization, parameterization, and automation of applications for stable and reproducible installations
  • Preparation and implementation of application integrations including installation, configuration, and parameterization
  • Creation and maintenance of technical documentation (analysis, integration, operation)
  • Coordination of packaging activities, approvals, and handovers to productive operations
  • Planning and execution of application and system migrations in complex environments
Aug 2011 - Nov 2012
1 year 4 months

System Engineer / Senior Software Customisation Engineer

IT Service Provider

  • Application automation (SmartPack)
  • Citrix 2nd level support
  • Application virtualization (App-V)
Jan 2011 - Jul 2011
7 months

Senior Application Engineer

Pharma

  • Assisted in the creation and implementation of automation guidelines
  • Application engineering and automation
  • Base client apps deployment and distribution
  • Quality assurance
Aug 2010 - Dec 2010
5 months

Senior System Engineer

Bank

  • Developing and implementing MSI packaging guidelines
  • Application engineering and automation
  • Enteo NetInstall deployment and distribution
  • Quality assurance and conflict analysis
Jan 2010 - Jul 2010
7 months

System Engineer

HP Banking Service Center

  • APP-V design, configuration, and integration
  • Developing and implementing virtualization guidelines
  • Developing and implementing MSI packaging guidelines
  • SCCM 2007 deployment and distribution
  • APP-V sequencing
  • MSI packaging
Jun 2009 - Dec 2009
7 months

System Engineer, Workplace Engineering

Swisscom

  • Level 3 support
  • Conflict analysis
  • Windows 7 application compatibility analysis
Jan 2008 - Jun 2009
1 year 6 months

Senior System Engineer

USZ

  • Developing corporate packaging guidelines based on MSI and SVS
  • Software repackaging and silent installation
  • SVS and SWV Symantec virtualization
  • ThinApp virtualization (VMware)
  • Documentation
  • Altiris deployment and distribution
Jan 2007 - Dec 2007
1 year

System Engineer

Alstom

  • Creation of MSI packages
  • Quality assurance and conflict management
  • Scripting (VB)
  • Testing and error analysis
  • Documentation
  • Rollout (Altiris)
Nov 2006 - Mar 2007
5 months

MSI Engineer

EDA

  • MSI software packaging
  • Quality assurance and conflict management
  • Testing
  • Documentation
Nov 2005 - Oct 2006
1 year

Senior MSI Engineer

Swisscom

  • Defining and optimizing processes for MSI packaging
  • Creation of company-wide packaging guidelines based on MSI technology
  • Software packaging of business-critical applications (Prisma)
  • Validation, ICE analysis and troubleshooting
  • Documentation
  • Software distribution (SMS)
  • MSI and MergeModule quality assurance
  • Error analysis and corrections
  • Training and consulting
Feb 2005 - Oct 2005
9 months

MSI Packaging Engineer

Swisslife

  • Process definition for packaging
  • Creating packaging guidelines
  • Software packaging (Wise Package Studio 5)
  • Validating packages, ICE analysis and troubleshooting
  • Documentation
  • MSI and MergeModule quality assurance
  • Support during rollout (second and third level support)
Jan 2002 - Dec 2005
4 years
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DaimlerCrusler GmbH

  • Process definition
  • Java programming
  • Testing and documentation

Skills

Operating Systems / Programs/scripts / Tools

  • Windows 10-11
  • Server 2016-2022
  • Servlet
  • Javascript
  • Vba
  • Sql
  • Xml
  • Jsp
  • Jira
  • Confluence
  • Servicenow
  • Github

Pc Software/platform / Test/simulation Software

  • Sccm 2007/2012
  • Aws Cloud
  • Vmware (Thinapp)
  • Azure Cloud
  • App-v (Softgrid)
  • Loadrunner
  • Opensta

Databases / Standard Interfaces

  • Relational Databases
  • Odbc
  • Jdb

Languages

German
Native
English
Intermediate

Education

Jan 2001 - Jun 2005

National University "Lviv Politech"

Bachelor of Computer Science · Computer Science · Lviv, Ukraine

Oct 1998 - Jun 2000

IB-Zentrum

IT Management Assistant (IHK) · IT Management Assistant · Stuttgart, Germany

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